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Requirements to resell and support GCC in CSP Direct Bill program

Office 365 validation for government workers (microsoft.com)


I understand the process of signing up as a GCC CSP partner and verifying customers for GCC. 

What are the requirements for support staff for these customers? Does the support staff need to reside in the USA? Can a US Citizen that is FBI background checked but residing in another country be able to support these customers? 

Is there a document somewhere that details out the support requirements for GCC customers? I haven't found one yet. 

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