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How to Activate CALs distributed through CSP?

We are struggling to support customers who are trying to activate CALs distributed through CSP. There is no option for viewing key or any authentication code for the customer and could not find it as a Partner either. Also, during the activation Wizard, there is no drop down option for customers to choose CSP as their licensing platform, so we have been advising them to choose Retail License Pack, but without the key, cannot get this enabled. 


Does anyone have any insights that can help? 

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