Nonprofit denied, now we can't purchase Business Premium?

[Anonymous]

Just looking for some help as technical/partner support have been unable to assist.

We have a client who applied for non-profit licensing for Office 365. The application was turned down by Tech Soup as the companys objectives didn't meet the criteria. Fair enough, they are only a small company with 5 users, so it's not the end of the world!

Microsoft have now extended the trial for over 3 months as there is no option to purchase Office 365 Business Premium and only non-profit licensing is available to purchase (which they aren't entitled too and can't purchase either). 

Their only suggestion was to build a new tenant and migrate all of their data. So not only have they denied a charity cheap licenses, they now have to fork out a full weekend's labour costs to migrate their email account. As Microsoft don't have a system which allows you to revert from non-profit to standard commercial??

Surely this can't be correct? Help please! Anyone!

[Anonymous]

Hi Rob,

I am sure you have already researched, but here is a post on TechNet that may help you:

Office 365 Service Descriptions

I suggest asking on this TechNet Forum as well:

Office 2016 and Office 365 IT Pro Discussions

Thanks,

Mauricio Feijo

www.mauriciofeijo.com

[Anonymous]

Hi Rob,

We saw this a year or two ago where a NFP tenant was missing both the NFP SKUs and standard commercial SKUs for a whole raft including BusPrem. In the end we escalated through O365 support (who are superb!) and it took about 3 weeks but they fixed it and we were back in business.

Good luck, Matt

[Anonymous]

Hi Matt

Thanks for you reply.

I’ve been dealing with O365 support for around 3 months and nobody seems to have a clue?!

They’ve referred me to partner support and to techsoup who again both have no idea.

Rob Murdoch
PNTS

[Anonymous]

Hi Rob,

That is bad news. From recall the route we took on the successful attempt was to raise a ticket through the tenant admin rather than partner delegated and then keep asking fir escalation. I guess we may have been lucky or perhaps they’ve since removed the feature maybe on the back end?

It is super irritating!

Matt