Hero Banner

Reseller Discussions

The Cloud Solution Provider program puts the partner in the center of the customer relationship – learn more

Reply
PeterPark
Visitor 1

migrate subscriptions from one csp to another between different countries.

I found this for a similar case(link below). But we have a situation where we have to migrate a csp subscription in Singapore region to one in west-us region. Is it also supported by doing  “Request a Reseller Relationship"? If not, what is the best or suggested way of doing it?

https://www.microsoftpartnercommunity.com/t5/Reseller-Discussions/migrate-subscription-from-one-CSP-to-another-CSP/td-p/3125

4 REPLIES 4
knw7
Level 1 Contributor

Thanks @JanoschUlmer .

knw7
Level 1 Contributor

in such scenarios, is the data migration the only option?

JanoschUlmer
Microsoft

@knw7 : Either the customer moves to a different tenant set up in another country (if the company has moved there, a company can only have a tenant in a country where they have a presence and a valid billing address) - this requires a data migration between tenants.

Or the Partner needs to have a business presence and their own CSP enrollment in the country/CSP sales region where the customer sits.

 

Referring to the scenario the thread started a clarification: Of course a customer in e.g. Singapore can have Azure services in West-US - their tenant would be in Singapore, and within the Azure Subscription provisioned to this tenant the customer can deploy VMs in any region they want. 

 

Kind regards,
Janosch
Get consultations form Technical Presales & Deployment services team via https://aka.ms/technicalservices
JanoschUlmer
Microsoft

Since those are different regions, the reseller invite does not work in this scenario (Customer willl get a message that he can not accept it). So there is no option here if the customers location in in a different region then you are.

Customer location is the location of the tenant, so if the customer goes into his organisation profile (e.g. O365 admin center) he will find the location where this was set up - and this can not be changed.

 

Generally you do not move the subscription when it comes to Office 365 or Dynamics, you establish a reseller relationship, assign new subscription and customer cancels the old subscription at his other reseller.

Only when it comes to Azure services you can actually switch a subscription to another partner - still the regional restrictions apply though.

https://docs.microsoft.com/en-us/azure/cloud-solution-provider/customer-management/switch-subscription-to-different-csp-partner 

Kind regards,
Janosch
Get consultations form Technical Presales & Deployment services team via https://aka.ms/technicalservices