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Partnership 101

How to build a foundation with Microsoft to accelerate your business

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Visitor 1

Upgrading to silver or gold membership

Hi,

I am now have a Microsoft Action Pack Subscription.

I want to upgrade to silver or gold membership. But it need some competencies

What are the terms which I need to qualify for?

And what is difference about benefits from MAPs and higher membership levels?

Please give me some advice.

Thanks so much in advance!

8 REPLIES 8
Influencer

Re: Upgrading to silver or gold membership

Going for Gold is a great thing! 

Here you'll find the requirements: https://docs.microsoft.com/en-us/partner-center/learn-about-competencies

And here are the benefits: https://docs.microsoft.com/en-us/partner-center/manage-your-partner-network-benefits

 

As you can see you will get a lot more than what you get in MAPS. Personally, I think that one of better benefits is that you will be able to show customers that your firm has great knowledge and that will hopefully help you win deals!

 

Regard, Per

Visitor 1

Re: Upgrading to silver or gold membership

Hej, 

 

we're currently only ActionPack-Member, but we have enough competences to switch to gold state. The benefits of the silver partnership are absolutly suffice to us, but maybe, we would decide later to switch from silver to gold.

 

Question: If we switch from silver to gold two month later, will we be forced to pay the complete gold partner fee without any refund of the silver partner (or action pack) fee? 

 

 

Community Manager

Re: Upgrading to silver or gold membership

Hi Torsten, 

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

Different from PMC, there’s no upgrade rate in Partner Center. If you purchased Silver membership ande become eligible for Gold competency, you are able to purchase Gold membership. You can go ahead to pay the Gold competency fee rather than an upgrade rate. However, we can provide a refund of the initial purchased fee if you meet the conditions to be refunded. 

 

Thank you!

Mihai

Highlighted
Influencer

Re: Upgrading to silver or gold membership

Great reply from Mihai to Torsten!

 

In my mind, if you qualify for Gold - you should enroll for it! This is a no-brainer for me as the value is significant! There are many soft values and one soft value, often forgotten, is that Gold will make your staff proud!

 

Regards, Per

Visitor 1

Re: Upgrading to silver or gold membership

Hi Mihai

I am facing the same issue now, a month a go eaxlty on 2 Aug I paid for Silver Partnership level and last day we quilifed for Gold one but I can upgrade unless I pay the full fees of Gold Membership although I just pay the Seliver one few weeks ago, what I understand from Microsoft team locally here that the upgrade is free but it seems that this only on the Old membership portal so what is the required action, for Sure it's not fair to pay both Seliver and Gold fees in 1 month so how can we get out from this problem 

 

Company Name : Micro Cloud Technology 

MPN ID : 5444343

 

Regards, 

Ahmed 

Community Manager

Re: Upgrading to silver or gold membership

Hi Ahmed,

 

If you wish to discuss refund options for an MPN benefit (Action Pack, Silver level or Gold level) you have purchased then please be aware that your request must match the following criteria to be eligible for a refund

  • The purchase was made within the last 30 days
  • All benefits must not be activated/used and the keys must not be viewed (even if they are not activated); otherwhise the request will be denied. (I checked your MPN account and I see you have already consumed one of your benefits)
  • Tax refund for tax exempt partners

 

For future reference, please find the link to the artice stating what I have mentioned above.

 

I hope everything is clear now and thank you very much!

 

Mihai

Visitor 1

Re: Upgrading to silver or gold membership

We renewed ( Paid) our Silver membership ( 3 competencies) on 16th Aug 2019. On 18th Sept we have fullifilled requirements for  Gold membership ( for One of Competency ). When we try to subscribe we are presented with full Gold membership fee.

I have read earlier somewhere when a silver member qualifies for Gold there is no fee involved for that year, however I cant find it now. But I found following FAQ:

https://support.microsoft.com/en-us/help/2932656/software-and-online-services-frequently-asked-questions

 

Q: When my organization upgrades from a silver competency to a gold competency, how are my partner benefits affected?

A: When you attain a gold competency for the first time during the membership year, you are upgraded (following payment of required program fees) to receive gold core benefits and gold competency-specific benefits for the upgraded competency. If you attain a gold competency after first attaining a silver competency, then you pay only the difference between the two membership fees, unless you are within the 90-day membership renewal period, in which case the full gold membership fee is due.

As per reply above how we can claim refund for silver if we pay for Gold.

 

Community Manager

Re: Upgrading to silver or gold membership

Hi @kamal

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

If you are eligible for refund, you can contact Frontline for help.

 

Please follow this link.

 

Thank you!

Mihai