Microsoft Partner took my payment and has not delivered my software license...Need Help
I called Microsoft a few months ago to purchase a Windows Server 2019 Standard licenses as well as User CALS and they put me in contact with a Microsoft Partner called IT GURUS OF ATLANTA(Microsoft sent me the email from "Microsoft Partner Center <email@example.com>" email address). I have the email trail to prove it and this company is listed as a partner on Microsoft Website, so I assumed everything was fine.
It's been over two months now and I have not received my licenses as I've tried relentlessly to call back the Microsoft partner (IT Gurus of atlanta) and they have stopped responding completely.
For over a week now I have been calling back Microsoft with the number which I got from Microsoft website and every person that I speak with keeps transferring me to another department and saying they cannot help and I need to contact the Microsoft Partner directly.
I am getting absolutely NO HELP and I don't know who to contact now for assistance with getting my license. Microsoft assigned this partner to me and I have all the proof.
Can anyone help or advise what I can do to get some assistance from Microsoft, because so far, I am getting no help.
The Microsoft Partners are still independent companies with their own judicial responsibilities. In your case, you should probably go to the police and BBB or similar and file a formal complaint.
(I don't speak for Microsoft here. We are ourselves an MPN partner).