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Partnership 101

How to build a foundation with Microsoft to accelerate your business

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Community Manager

Re: Business verification - We were not able to verify your business details

Hi @jpassingham 

 

Thank you for your patience! 

 

I have checked in our systems and I see you are already enrolled with an 'Active' account in Partner Center, everything is authorized, no vetting issues. 

 

Do you confirm everything is alright now with your acccount?

 

Thank you!

Mihai

Level 1 Contributor

Re: Business verification - We were not able to verify your business details

Having the same issue as everyone else here. I am a UK sole trader and verification always fails at the Business Verification stage.

 

MPN.png

When I click 'contact support' for this issue I just go in a circle of links back to where I started, with no option to actually communicate with anyone.

 

As well as this business, I also work full-time for an employer so I'm not at home during the day and tend not to answer unknown numbers originating in the US! I can't "provide an official copy of business registration such as a business charter or articles of incorporation" because I'm a sole trader.

 

Is there any other way to get verified?

Community Manager

Re: Business verification - We were not able to verify your business details

Hi @Reece 

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

I am sorry to hear about your issue with the registration on MPN. However, you need to provide some documentation about your company in order to be able to complete your account activation. 

 

I recommend you contact Frontline Support by this phone number 1-800-MPN-SOLVE

 

They will help you with all the explanations about how the company verification works.

 

Thank you!

Mihai

 

Level 1 Contributor

Re: Business verification - We were not able to verify your business details

Hi Mihai,

 

I don't have documentation about my company because I don't have a "company". A sole trader – also known as a sole proprietorship – is a simple business arrangement, in which one individual runs and owns the entire business. I am a sole trader and this means I can operate a small business without all the complexities of setting up a "company". The ONLY documentary evidence I could provide you with is a bank statement in the businesses name.

 

I would rather avoid an expensive international call to the US - is there any way to communicate wih someone via chat or email?

 

Thanks

 

Reece

Community Manager

Re: Business verification - We were not able to verify your business details

Hi @Reece 

 

Thank you for the clarifications! 

 

Could you please let me know in what country are you based? I thought you were based in the USA, this is why I shared the US number.

 

Please go on the following link and select the options you want in order to contact the support accordingly and create the ticket.

 

Thank you!

Mihai

Level 1 Contributor

Re: Business verification - We were not able to verify your business details

Hi Mihai,

 

I'm in the UK. I don't know if you don't have a similar sole trader status in the US, so this might be why so many of us here are having this issue.

 

When I follow the support link and choose the issue I'm having:

 

Annotation 2019-11-13 110200.png

I end up here: https://support.microsoft.com/en-gb/help/4522960/vetting-process-for-partners-in-partner-center?tpqid=100-000083 and this article stops before it gets to Business verification, so it's no help at all.

 

The support link from within the Partner Centre is how I ended up here and I don't see any other contact options. I'm just going round in circles and really would appreciate being able to speak to someone!

 

Thanks

 

Reece

Community Manager

Re: Business verification - We were not able to verify your business details

Hi @Reece 

 

The reason I have guided you to that link is to contact the frontline. You just have to select the country and then search for your issues and select the issue category as per attachment. Then you would've been provided with a phone number for GB. 

 

Please check the attached photo for reference. 

 

Thank you!

Mihai

 

Level 1 Contributor

Re: Business verification - We were not able to verify your business details

Hi,

 

Sorry, didn't see the link that revealed the hidden fields.

 

Thanks, I'll do that now.

 

Regards

 

Reece

Community Manager

Re: Business verification - We were not able to verify your business details

Hi @Reece 

 

I am glad I was able to help! 

 

Please feel free to post on the community whenever you have queries or you think that another partner had a similar experience as you do.

 

Also, it would be great if you would also help partners on the community with your know-how acquired over time. 

 

Thank you!

Mihai

 

Visitor 1

Re: Business verification - We were not able to verify your business details

Hi,

 

i have the exact same issue. I have have to send my verification - but no email address or contact number is beeing provided.  

 

veri.PNG

 

I am also a sole trader and working in austria. Would appreciate any help.

 

Best regards,

 

schnurzli

Community Manager

Re: Business verification - We were not able to verify your business details

Hi @schnurzli 

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

Have you tried as per my instructions above? With the exact link that I have sent. 

 

Please follow the instructions and I can guarantee that the support team will help you. 

 

Thank you!

Mihai

Visitor 1

Re: I can't get passed Employment Verification

Screenshot from 2019-11-30 11-10-02.png

I'm sure that my business email address (which I provided) has the same domain as my company Website. So what I'm I doing wrong?

Community Manager

Re: I can't get passed Employment Verification

Hi @Ahowson 

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

I am sorry to hear that you have encountered issues when trying to enroll in Microsoft Partner Network.

 

The best solution here is to raise a ticket to Frontline support. They will be helping you with system checks, data verification, etc. 

 

Please follow the below link which will get you to the ticket creation page:

 

https://partner.microsoft.com/en-US/support

 

Thank you!

 Mihai

Visitor 1

Re: Business verification - We were not able to verify your business details

I'm experiencing the same issue while trying to renew my Action Pack subscription.

 

I am a sole trader, and I've had Action Pack for 2 years without issue until this month.

 

Please assist. 

Visitor 1

Re: Business verification - We were not able to verify your business details

We are unable to validate your request at this point of time. One additional step is needed to validate your account. Our account team is on standby and ready to help you. Please contact us with this reference number: 715-123160 and transaction ID: a1373a60-1fbe-4c22-89a4-cc863d29c81d.

 

I click on "Contact Us" but nothing but a circular reference of text! I opened a ticket: 620010294699166

 

After years of being a MS Partner, and paying anual subscriptions, every requests for software or keys is now rejected. What suddenly changed? I have a client waiting now for software support and I am unable to fulfil my contract. This is embarrasing, and potentially liable. I have uploaded the Articles of my company (yes, it's stuck on Business verification). But as I have said, this is now after 20 years in the business?????

Community Manager

Re: Business verification - We were not able to verify your business details

Hi @SteveEvans 

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

I am so sorry to hear that you weren't able to validate your account. I see that you must provide a copy of a an official business document, such as a business registration form, business charter of articles of incorporation in a PDF format. However, this must be done with a frontline agent, therefore you have done the right thing opening a ticket. You will be contacted soon in order to go further with your validation. 

 

Thank you!

Mihai

 
Community Manager

Re: Business verification - We were not able to verify your business details

Hi @AlexanderP 

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

The solutuion for this is the same as I have suggested in my above post. Only by contacting a frontline agent you will manage to solve your problem. Use this link to get in touch with Microsoft support. 

 

Thank you!

Mihai

Level 1 Contributor

Re: Business verification - We were not able to verify your business details

I will tell my part of this troublesome, annoying story. From the day that Microsoft decided to upgrade their systems, I'm under a terrible course of problems. I get forwarded from the one frontline agent to the next one, discussing with them for hours, unable to help me resolve my problem and just closing my support ticket without a solution.

 

I get unprofessional explanations like "This is to inform that I received a response from the Escalation team,  the access will not be reactivated as it does not satisfy Microsoft systems or security criteria." letting me without a hint to what to do next, they ask me to rate their customer satisfaction survey without giving me a solution at all and letting me wait for long periods with silly excuses like "We are sorry. We had a problem with our email servers." 

 

I'm trying to be professional and I spend hours on the phone, which it's very difficult for me as I'm not a native English speaker and I have a serious hearing disability (I'm almost deaf), to find a solution to my problem. I don't see the professional image of Microsoft this year. The Greek department of Microsoft constantly redirects me to a random foreign department, usually by doing nothing at all to help me with any issue I have. They are like they exist only to fulfill the reseller part and nothing else. 

 

The other departments are like random country department with a lot of people that they don't know even how to forward a problem to the next one, trapping me in a continuous loop of forwarding. The only hope to escape this loop is when they get bored of me and they use their magic move of "closing ticket". 

 

And now the current issue of mine. I'm trying to download some software from the partner center and I get the dreaded message of "Invalid request. 

One additional step is needed to validate your account. Our account team is on standby and ready to help you. Please contact us with this reference number: XXX-XXXXXX and transaction ID: XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX."

Without nobody in the support, line tells me why this issue happens and how to resolve it, I found that it's a problem (probably) with the partner profile (mostly by reading here). I usually stuck on Employment Verification with once passed on Business Verification and I don't know how it did it. For the record, I'm at Employment Verification, because I updated my information from the Greek to English to help the progress of the resolution of this problem.

 

The reason that I had placed Greek in, was the Greek form that Microsoft appears in random parts of registration. I had a case that a frontline agent told me that he doesn't understand the form, but when a Greek form appears then the logic says that you must fill it in Greek.

 

Honestly, I'm very tired. The last time, I had a talk with a lot of frontline agents of a week without a solution. This time a frontline agent told me "Don't worry." like she was ensuring that everything will be resolved and when the Escalation Team returned to her this unprofessional message, she felt perhaps her duty done and let a customer that paid the annual subscription with his problem unsolved.

 

The reason that I wrote here is, that I feel that the frontline agents don't care to resolve my problem and I would like a solution soon. Because I need to work and this postpones my work back, causing damage to my company. 

Community Manager

Re: Business verification - We were not able to verify your business details

Hi @Panakos,

 

I am really sorry to see you are hitting a snag on this topic and thank you for sharing this feedback with the Microsoft Partner Community

I`m wondering if the current form you have registered is entirely in english or still has remaining sections in greek, as this might slow down the process?

 

As my colleague @Mihai mentioned above, indeed this is the best path, to addres directly to frontline support, as they can access your data and take necessary actions or advise.

Aditionally do you have an open support ticket number you could share with me here or in a private message for further check ?

 

Have a great day ahead!

Andra

Highlighted
Level 1 Contributor

Re: Business verification - We were not able to verify your business details

I changed yesterday all the Greek text in the customer profile at the partner center to help your crew to resolve the issue. Right now the Legal business profile is awaiting the Employment Verification and the Partner info is stuck on Business Verification. 

 

The frontline agent answered today that the investigation is still ongoing. Perhaps because I complained directly to her when I read "I will now proceed on closing this ticket." Still, I don't know what else they need from me to help them solve this situation.

Community Manager

Re: Business verification - We were not able to verify your business details

Hi @Panakos ,

 

Alright, I am glad we clarified and this case is being taken care of.

If the verification is still ongoing, it will probabily take a week long or two, given the higher volume of requests.

 

Do let us know how this progresses!

 

Thanks,

Andra

 

 

Visitor 1

Re: Business verification - We were not able to verify your business details

Verify the Company Details using these sites-

 

  1. GetCompanyDetails.

GetCompanyDetails  is one of the leading global sources with value-added information for the corporate sector and related industry for innovation, competitive analysis and research information on more than 58,000 major public organizations in more than 75 countries.

It provides corporate profiles, listings of international company directories, industry reports, a listing of corporate extensions, international business news, research reports and US corporate information sources at a state-by-state level. Research a nation, a sector of a country or individual enterprises. Registration is free so that you can start immediately.

 

2. FindYourGst. 

 

FindYouGst  is the website to extract the information you need, as opposed to so many other websites on this list. FindYourGst uses artificial intelligence from company information to address, telephone number and other important details to provide the information you want in a few short moves.

Gathering details from your organization should not only be a one-time thing. You will continue to update the servers periodically. For example, the business with a turnover of one million dollars today may expand in several years. Therefore, all such company information must be privy.

 

Do not forget to get insights into the executives or decision-makers in the company while you are at it. Once you start a meeting with them, you should be aware of their interests and other information.

 

hope this will help