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Visitor 1

Azure Plan subscription is not appearing in Partner Center portal

Hi,

 

We are using partner center sandbox account and one of the csp customers was transitioned to Azure Plan couple of months back. This customer had two classic csp subscriptions and after transitioned they moved as entitlements under the Azure Plan subscription. Couple of days back we found that the Azure Plan subscription is no more being displayed for that customer in partner center portal and getting "This customer doesn't have any usage-based subscriptions.". We tried to add again the Azure Plan subscription but it failed with error "You can buy only one Azure plan per specific reseller and customer combination.". 

 

The Azure Plan subscription is missing in the subscription listing api and as well as returning 404 Not Found when invoked with Id, while api "../subscriptions/XXXXXXXXXXXX/azureEntitlements" returning the entitlements correctly with all active status.

 

Please suggest/help.

 

Thanks,

Dinesh

1 REPLY 1
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Community Manager

Re: Azure Plan subscription is not appearing in Partner Center portal

Hello Dinesh,

 

Thank you for your feedback!
Please reach out o support using this link : https://partner.microsoft.com/support

or directly from Partner Center.

 

Thank you,

Andra