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Cyberflake
Level 2 Contributor

Unable to purchase Action pack Error 715-123160

Good day,

For an unknown reason, the support ticket: "Action pack - TrackingID#2105040040003182 [Escalated]" has been closed. My issue remains whereby I am unable to purchase the Microsoft Action Pack, even with the resolution status provided on Ticket ID 2104230010002051. 

 

Reason provided is: "As it does not satisfy Microsoft systems or security criteria.", however I find it strange as to exactly what information or if I might have made a mistake somehow because of the outcome of Ticket ID 2104230010002051 stipulates that we are Active and Authorised. 

 

I'm dependent now your guidance please. 

Thank you in advance.

1 ACCEPTED SOLUTION
Cyberflake
Level 2 Contributor

The MPN Support team resolved the issue and I was able to purchase the ActionPack today. Thanks.

View solution in original post

4 REPLIES 4
Cyberflake
Level 2 Contributor

The MPN Support team resolved the issue and I was able to purchase the ActionPack today. Thanks.

View solution in original post

Cyberflake
Level 2 Contributor

☹️

Andra
Community Manager

Hi @Cyberflake 

 

thank you for sharing the details with the community. 

And in Partner Center your account is authorized? 

 

thanks,

Andra

Cyberflake
Level 2 Contributor

Hi Andra, thank you for responding. Yes, we are "active and authorized".