Unable to purchase Action pack Error 715-123160

[Cyberflake]

Good day,

For an unknown reason, the support ticket: "Action pack - TrackingID#2105040040003182 [Escalated]" has been closed. My issue remains whereby I am unable to purchase the Microsoft Action Pack, even with the resolution status provided on Ticket ID 2104230010002051. 

Reason provided is: "As it does not satisfy Microsoft systems or security criteria.", however I find it strange as to exactly what information or if I might have made a mistake somehow because of the outcome of Ticket ID 2104230010002051 stipulates that we are Active and Authorised. 

I'm dependent now your guidance please. 

Thank you in advance.

[round4]

What did they do to resolve it, as they didn't resolve it for me?  I still can't purchase the Action Pack due to a security criteria which the backend team wont tell me the cause of.

[Cyberflake]

Hi round4,

I'm not sure what they did in their back-end to "fix" the issue, which it was. It was apparently not security related as the "front-desk" said.

[Cyberflake · Accepted solution]

The MPN Support team resolved the issue and I was able to purchase the ActionPack today. Thanks.

[Cyberflake]

☹️

[Andra]

Hi @Cyberflake 

thank you for sharing the details with the community. 

And in Partner Center your account is authorized? 

thanks,

Andra

[Cyberflake]

Hi Andra, thank you for responding. Yes, we are "active and authorized".