I realize that this is a very old post but the same issue exists even today. The instructions provided in the Microsoft Partner Center still direct you to the Office 365 Admin portal to click on "Add License" or "Extend end date". There is a chicken before the egg scenario going on here though. You cannot renew your Microsoft Action Pack subscription in advance so your license will always expire before you have a chance to extend the end date or add additional users.
What I found is that I can follow the instruction to "Activate a subscription for the first time." option which takes you to: https://signup.microsoft.com/productkeystart. When you navigate to that section, you have the option of signing in with an existing account in the upper right hand corner instead of selecting "Create my account".
After you sign in with the account where you have the existing subscriptions, you will have the ability to redeem your license keys. At that point it will recognize that you have a legitimate key and give you the ability to either "Add Users" or "Extend your License". Both options will tell you the expiration date of your license when you select the option. Of course, adding licenses increases your license count at 1/2 the year where extending keeps your existing licenses at the full 1 year term.
After I applied the license key, the license was again active and I was able to see the "Add licenses" or "Extend end date" options on the licenses. Both options were not available while the subscription status was "Expired". Again, you cannot even keep the subscription active because you are not even able to renew your Action Pack subscription until after the expiration date!
Essentially, the instructions in the Partner Center are broken. You will never be able to select the options as shown in the instructions while the subscriptions are expired.
Hi @Roni, ACilliers , @Sidi , @sjpwong &thijsnijhuis
Thanks a lot for reaching out on this matter. This link explains more on the renewal process.
This is a good question, which could be best adressed with a Support Agent here by selecting the topics in the snip.
The Support team can find a solution tailored to your needs and depending on the dates you mentioned.
Have a great day ahead!
Andra
