Joining MPN stuck on legal business profile

[rickdijk]

Little step after little step Iam getting closer to complete my legal business profile verification, but unfortunate the process is getting stuck again. Yesterday I’ve upload my chamber of commerce document and today it was rejected again.

It tells me to upload "Domain purchase invoices or registry confirmation records" but what kind of documents are this? Please let me know how I can solve this.

Thanks in advance.

[MattT]

I am running into the same scenario,  I submitted my application, verified and sent in all the documents that were requested.  The same for CSP.  CSP approved the request with the additional information, but I am unable to access anything in Partner Center because it still indicates enrolling.  I have been in contact with MS via ticket # 2302200040005201 for the MPN and 2302230040007578 .  I have clients waiting on this and it's really hurting my startup.  Any help or direction would be appreciated.

[v-jillarmour]

@MattT I've checked the status of your support tickets and the first one (2302200040005201) says they are waiting for your response.  This is what it says:

"No MPN ID & no data in entered needs to set it up the location properly. Global admin steps sent to partner and asked if he is a global admin."

The second ticket is also waiting your response:

"Pending No MPN on account MPN enrollment mail sent to partner" 

Can you search for their responses or sign in to your ticket and provide them with the information they need? I want to help you resolve this, so keep me posted on any updates. 

[MattT]

Thank you for your assistance.  I received the first response 3 time and have replied to them that I am a global admin and can not set up any locations.  I created another user with Global Admin permissions and am also unable to make any changes to a new location.  As far as the MPN enrollement e-mail, I received another message outside of channel support from Kayra a partner advocate for the CSP side indicating the only solution they could offer was for me to submit a formal request to delete the entire partner account which will take up to 1.5 weeks in addition to the time for submission.  I scheduled an appointment this morning at 9:30 am which they were a no-show for and have rescheduled for 3:00.  I received and e-mail indicating 2302200040005201 is now closed

[v-jillarmour]

WHAT A NIGHTMARE! I am so sorry you are going through this. 😞 

I am going to try to contact someone on your behalf. No promises, but I will do what I can to help you! 

[MattT]

Thank you for escalating!  The partner advocate and I discussed and could not determine another resolution, so I have sent and they have received the letter to delete the account.  I appreciate all your assistance.

[v-jillarmour]

Ok, so are you all set on this issue? They think deleting it and reopening will resolve it? 

[MattT]

Yes. I believe so. Thank you.

Sent via mobile device

[MattT]

Deleting the account went smoothly.  This morning engineering completed the task and setup took less than 10 minutes after that.  I was requested not to log in until beginning the process to re-apply.  I don't know if that was the cause of the difficulty, but was the quickest resolution.  Thank you for all your help v-jillarmour!

[v-jillarmour]

This is great to hear @MattT!! Glad it was resolved.

[v-jillarmour]

@MattT I will look into your tickets and try to escalate them for quicker resolve. Hang in there!! 🌻

[rickdijk · Accepted solution]

I have been in contact with a Microsoft employee via email. He helped me further, verified me and set my enrollment to active. This topic can now be closed.

[unij]

i have the same problem, i upload them an invoice of Godaddy, the invoice including our domain name.

could someone help me please to  verify employment verification.

[mannzerhacker]

Same boat.  As there isn't actually a solution other than getting manual involvement from MS; please do so!

Yeah you, someone at MS, please fix this.

[v-jillarmour]

@mannzerhacker Do you have a support ticket number that I can check the status on for you? If you are having issues, this is the best way to get help. Once I check the status of your ticket I can do my best to escalate it. 🌻

[walid_dou]

same issue for MPN
ticket N° TrackingID#2209120010000522
@v-jillarmour could you support on this?

[v-jillarmour]

@walid_dou Hello! I'm sorry about your troubles here.

I looked up your ticket and it shows that it's a closed ticket as un-resolved. It shows "partner unresponsive and closed due to 3 strike rule." This means they reached out to you 3 times and didn't get a response to move forward.

I would suggest you submit a new ticket and include the old ticket number to connect the two. Once you have your new support ticket number, please post here and I will do my best to escalate it. 

[v-jillarmour]

@mannzerhacker Do you have a support ticket number that I can check the status on for you? If you are having issues, this is the best way to get help. Once I check the status of your ticket I can do my best to escalate it. 🌻

[v-jillarmour]

@rickdijk YES!! Thanks for the follow up on here. Nice to get the good news. 🙂

[v-jillarmour]

@rickdijk Can you provide me with your support ticket number as the support team won't talk to me without it. 🙂 

[rickdijk]

I have some mail contact with someone from Microsoft. I don't know which is the official ticket number. This is the subject: RE: [EXTERNAL] RE: 5-0000008465243_Partner account id 953e81fb-bc8f-4126-9e36-ecef44f12355 failed OneVet validation during Microsoft Indirect Reseller qualification CRM:0006540001394