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rickdijk
Level 2 Contributor

Joining MPN stuck on legal business profile

Little step after little step Iam getting closer to complete my legal business profile verification, but unfortunate the process is getting stuck again. Yesterday I’ve upload my chamber of commerce document and today it was rejected again.

It tells me to upload "Domain purchase invoices or registry confirmation records" but what kind of documents are this? Please let me know how I can solve this.

Thanks in advance.

1 ACCEPTED SOLUTION
rickdijk
Level 2 Contributor

I have been in contact with a Microsoft employee via email. He helped me further, verified me and set my enrollment to active. This topic can now be closed.

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10 REPLIES 10
rickdijk
Level 2 Contributor

I have been in contact with a Microsoft employee via email. He helped me further, verified me and set my enrollment to active. This topic can now be closed.

mannzerhacker
Level 1 Contributor

Same boat.  As there isn't actually a solution other than getting manual involvement from MS; please do so!

 

 

Yeah you, someone at MS, please fix this.

v-jillarmour
Community Manager

@mannzerhacker Do you have a support ticket number that I can check the status on for you? If you are having issues, this is the best way to get help. Once I check the status of your ticket I can do my best to escalate it. 🌻

same issue for MPN
ticket N° TrackingID#2209120010000522
@v-jillarmour could you support on this?

v-jillarmour
Community Manager

@walid_dou Hello! I'm sorry about your troubles here.

 

I looked up your ticket and it shows that it's a closed ticket as un-resolved. It shows "partner unresponsive and closed due to 3 strike rule." This means they reached out to you 3 times and didn't get a response to move forward.

 

I would suggest you submit a new ticket and include the old ticket number to connect the two. Once you have your new support ticket number, please post here and I will do my best to escalate it. 

 

v-jillarmour
Community Manager

@mannzerhacker Do you have a support ticket number that I can check the status on for you? If you are having issues, this is the best way to get help. Once I check the status of your ticket I can do my best to escalate it. 🌻

v-jillarmour
Community Manager

@rickdijk YES!! Thanks for the follow up on here. Nice to get the good news. 🙂

v-jillarmour
Community Manager

@rickdijk Can you provide me with your support ticket number as the support team won't talk to me without it. 🙂 

rickdijk
Level 2 Contributor

I have some mail contact with someone from Microsoft. I don't know which is the official ticket number. This is the subject: RE: [EXTERNAL] RE: 5-0000008465243_Partner account id 953e81fb-bc8f-4126-9e36-ecef44f12355 failed OneVet validation during Microsoft Indirect Reseller qualification CRM:0006540001394

v-jillarmour
Community Manager

@rickdijk Hello! First of all, I'm sorry for your troubles with this. Secondly, I am not familiar with what they are asking for, but I will find out for you. Please allow me some time to get you an answer. Thank you.