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KokiMura
Level 2 Contributor

Joining MPN stuck on Employment verification

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

 

Can anyone help out with getting past this step?

2 ACCEPTED SOLUTIONS
peggy
Level 2 Contributor

Hi CloudRicher,

 

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

 

Best Regards!

Peggy

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mr_pw
Level 2 Contributor

@v-jillarmour - I've got exactly the same issue as literally everyone else on this thread. Probably more of an issue because I've finally been blocked from submitting information. Either because I've timed out or used the upload system to complain.

 

Any idea how long it's going to take to get my support ticket looked at? 

2204050040004536 

View solution in original post

367 REPLIES 367
mr_pw
Level 2 Contributor

Thanks for the update. 

CloudRicher
Level 3 Contributor

Hi Everyone,

 

Here some hopes,

 

Our problem has been fixed.

 

I hope that all will be ok in time.

 

Wish you the very best

 

v-jillarmour
Community Manager

@CloudRicher WHOO HOO!! Great to hear. Thanks for circling back. 

edwardhong
Level 1 Contributor

The thing that bothers me the most is that my issue can be resolved in less that 10 min if an actual human being contacted me. I am getting stuck because the system can't verify that I own the domain. I have multiple ways to prove that, all of which takes a few minutes to show. But no matter what I send into the verification system, it gets auto rejected without an explanation. 

 

I am sure this is the same with the other people waiting in queue for help. Feels like Microsoft is literally causing your own delay in partner verification.

Bogdan_Mircea
Visitor 1

Same problem 😞  case 2203160040007835 . It's very frustrating. Especially since it takes  a long time until we receive an answer:( 

v-jillarmour
Community Manager

@Bogdan_Mircea I checked your ticket that was submitted yesterday and it is active. There are a lot of partners with tickets ahead of you, so its just a waiting game now. You have done all you need to (for now) to move forward. Hang in there. 

Anthimosz
Level 1 Contributor

We have faced the exact same problem for a month now, trying to verify our legal information with no success. We have uploaded every possible document for Employment Verification and Business Verification.

There is no sense for the whole procedure. Once Employment Verification is ok, they proceed to Business Verification, which is rejected. Then the process marks Employment Verification as rejected too, without any option to upload files, to fix this step! Madness. We also opened a ticket NR 2203020040003967, from March 2, 2022, with no reply for 15 days now. Moreover, our Silver competency is expired; we cannot renew it, so we cannot have access to benefits or use the Silver badge for our company! Any ideas for solving this awful situation will be really appreciated

Anthimosz
Level 1 Contributor

2 months later, they finally verified our legal info! Meanwhile, we were without any silver competency benefits.

v-jillarmour
Community Manager

@Anthimosz FINALLY! Glad to hear it, well glad you've been verified, but not that you had to wait two months to get it done. Sorry you had to experience that. 🌻

Anthimosz
Level 1 Contributor

It is a month now without a solution to our problem. Last reply two weeks ago. 
I wonder how we can believe in Microsoft products and sell them when we have this frustrating treatment

TicketVerus+.jpg

 

v-jillarmour
Community Manager

@Anthimosz I'm sorry to hear of your troubles here, it's frustrating I know. I've tried reaching out to the team on your ticket, but I haven't had much luck in the past escalating others tickets. Fingers crossed! Please keep us updated on the status! Hang in there.

v-jillarmour
Community Manager

Hi @Anthimosz! I understand it's frustrating to be in limbo for so long without contact. They should be reaching out to you any day now! I did check your ticket and it is active, so that is good news! 🙂

CloudRicher
Level 3 Contributor

Hi V-Jillarmour,

 

I hope that all is well,

 

If we don't get it fixed before our expiry date, what can we do to make sure that our operations can continue?

 

Frankly, that would a shame that a Microsoft Partner cannot get their administrative issue fixed, face to our clients.

v-jillarmour
Community Manager

@CloudRicher I don't have an answer for you on this, but I will do my best to get one.

 

 @CatherineC for visibility. 

CloudRicher
Level 3 Contributor

Hi v-jillarmour,

I hope that all is well,

 

Can you confirm that our ticket # 2203100040007426 is still open please?

 

We hope to fix the issue before we get our operations blocked.

v-jillarmour
Community Manager

@CloudRicher Your ticket is still open and they uploaded documents to your file as of Friday, so it's in the works! Hang in there. 

Anthimosz
Level 1 Contributor

Unfortunatelly, until now, we cannot renew our silver subscription. For example, right now we cannot use our Visual Studio licenses!  

CloudRicher
Level 3 Contributor

We are experiencing the same,

 

But we just cannot open a ticket, the service request MPN page is blank?!?!

CloudRicher
Level 3 Contributor

Hi, We were finally able to open a case: TrackingID#2203100040007426

Hopefully we will know what is the problem...

edwardhong
Level 1 Contributor

Is the only way to get my week old support case looked at is by complaining here in the forum? It's been a week and I've gotten 0 replies to my ticket 2202240040007651

 

This could all be avoided if the verification service was better at explaining what went wrong. 

v-jillarmour
Community Manager

Most cases are taking between 2 weeks and up to 2 months to get a response. They are working as fast as they can, but there are backlogged as you can see in this forum. Best advice is to be patient. Sorry I don't have better news. "Complaining here in the forum" as you state 🙂 actually does nothing to help forward your case as I can only check the status of your current support ticket. I have no powers. 🐿 It looks like they responded to you yesterday asking for more documentation. As soon as they receive it they will upload into the system for review and you will be well on your way to verification!!