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KokiMura
Level 2 Contributor

Joining MPN stuck on Employment verification

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

 

Can anyone help out with getting past this step?

2 ACCEPTED SOLUTIONS
peggy
Level 2 Contributor

Hi CloudRicher,

 

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

 

Best Regards!

Peggy

View solution in original post

mr_pw
Level 2 Contributor

@v-jillarmour - I've got exactly the same issue as literally everyone else on this thread. Probably more of an issue because I've finally been blocked from submitting information. Either because I've timed out or used the upload system to complain.

 

Any idea how long it's going to take to get my support ticket looked at? 

2204050040004536 

View solution in original post

335 REPLIES 335
adavis
Visitor 1

Im getting sick and tired of repeating the same process, we have had multiple times we have completed all the verification to come in a few weeks prior to renewal only to find we are stuck in more verifications with no way to interact and proceed without contacting support!

v-jillarmour
Community Manager

@edwardhong agreed. There are a lot of partners in the same boat and it's been taking the support team longer than usual to get through all the tickets. You ticket shows as active and your documents have been uploaded to the system. All the support team has to do now is review them, but just so you are aware some partners have been waiting up to a month to get a response. I know that's not what you want to hear, but please be patient with them. They are working as hard and fast as they can. Keep me posted on your status and hang in there.

computerdoc
Level 1 Contributor

I have expired licenses that I am unable to renew!

 

Please check on Case: 2202080040000983

 

I am stuck on "Employment verification" Status: Pending.

v-jillarmour
Community Manager

@computerdoc Sorry to hear of your troubles here. I have checked your ticket and it is active and says pending initial contact. There are many partners having the same issue and support is backlogged. You have done everything you need to at this point to get this resolved. Now we wait... Sorry I can't be of more help. Hang in there! 

computerdoc
Level 1 Contributor

I have received a response:

Please update the domain listed on your partner center account to be your corporate domain as well as provide supporting documentation as listed below

If you would like to appeal, attach the following documentation and we will review your organization’s status. Documents submitted must have been issued within the previous 12 months:

  • Domain registration / Domain invoice at registration or renewal that lists Entity/User name and domain as it is stated on your account.

My domain name already is my corporate domain name, so I do not know what I could update it to.

I have submitted a PDF of the email invoice from my most recent domain renewal.

computerdoc
Level 1 Contributor

STILL NO UPDATE ON MY TICKET!!! 7 DAYS WITH NO RESPONSE!!! Case: 2202080040000983. MY LICENSES ARE ALL EXPIRED!!! I CANNOT RENEW MY MICROSOFT SILVER MEMBERSHIP!!!

v-jillarmour
Community Manager

I looked up your ticket number and it looks like they uploaded a new document to your file just this morning. Once they review you should be through the process. You are so close!! 

v-jillarmour
Community Manager

@computerdoc I am sorry they haven't gotten back to you,, but everyone is having to wait a long time for help. They have alot of partners to help and are backlogged. I assure you the will get to you as soon as they can. I"m sorry I don't have better news. Hang in there! 

 

Hey29
Visitor 1

After submitting many supporting evidence my employment status still kept on getting rejected and since 3-4 days I sent submitted some more and now its stuck at "No action required from your end until the verification team reaches out to you for further inputs." I opened a support ticket and no response, Support request number: 2202110040005392.

Please help.

v-jillarmour
Community Manager

Hello @Hey29, Your ticket is active and from what I can tell they have everything they need from you to move forward. Now we wait! As you can see from this string there are MANY partners in the same boat and it takes time for the support team to get through all the tickets and verify the paperwork submitted. Hang in there, it will happen. 🙂

Prashant
Level 1 Contributor

Hi,

 

I have the same issue with MPN stuck at "Employment verification" Status:Pending

Please check case: 2202020040003732

 

Hello @v-jillarmour can you please help to check the status of the ticket as we not got any response yet and our subscription is ending on 14th Feb.

v-jillarmour
Community Manager

@Prashant Sorry for your issues as well. As you can see there are LOTS of partners going thru this like you. 😞 Your ticket is active and it shows they sent you a communication just this morning. Looks like they are reviewing your information and will get back to you!! 👍 Good news, hang in there. 

downserson
Visitor 1

Also stuck on Employment verification. Licenses are expired. Great times. Can somebody please check the status of my ticket and make sure it's active and I'm not supposed to be doing anything?  Thanks!

 

Case:  2202030040008541

 

 

computerdoc
Level 1 Contributor

Same issue, except I am stuck on "Employment verification" Status: Pending.

 

Ticket ID: 2202080040000983

peggy
Level 2 Contributor

We have been MS Partners for several years.  Went to renew Action Pack and have been stuck at Employment verification for 10 days. Help Microsoft!

 

02/16/22  Support ticket 2202030040000510 created on 02/02/22.

I have added documentation of our domain status validity multiple times.

Can I please get an update?

 

CloudRicher
Level 3 Contributor

Hi Peggy,

 

Were you able to renew?

 

Just trying to get some hope for us... 

Mny Tx!

 

peggy
Level 2 Contributor

Hi CloudRicher,

 

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

 

Best Regards!

Peggy

CloudRicher
Level 3 Contributor

Tx for sharing,

 

while it's scaring...

peggy
Level 2 Contributor

CloudRicher,

 

Well, now I can offer hope.  I got an email today from Microsoft with the subject of "We’ve successfully verified your Partner Center profile information", and The last time I updated anything was March 4th.  Our Account Settings/Legal info was showing rejected yesterday.  Today it is showing "Authorized" and I was able to renew/upgrade our subscription/membership.  I cannot say what the solution was because our account went from rejected to authorized without any additional action on my part.  Our ticket status still shows open, with a modified time around the time I received the email today, but no notes.  I am only guessing that it does take human interaction and someone finally looked at the ticket and all the documentation that we submitted.  Our ticket was opened on February 2nd, so it was a little more than 6 weeks to resolution for us.  I hope that it gets better for everyone else who is still waiting.  Best Regards! Peggy

CloudRicher
Level 3 Contributor

Hi Peggy,

I am glad to you have now all things fixed, it gives us hope.

 

Tx for sharing, it is really appreciated.

 

Best

MarcoBellon
Level 1 Contributor

Hello @v-jillarmour 

Can you please help me escalate TK number 2201280040003667

It seem we are stuck with Some problem.

My team is having issues and we are starting getting late on a project.

 

Can you please assist, I started process last week, but still can't pass employment verify.

We were registered and we tried the self service change. Bad Idea.

We are partners since >10 years. 

 

every day I get this message:
We are unable to verify your account. You can help us confirm your organization’s status by submitting an appeal along with the following document(s) as evidence.

Frustrating