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KokiMura
Level 2 Contributor

Joining MPN stuck on Employment verification

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

 

Can anyone help out with getting past this step?

2 ACCEPTED SOLUTIONS
peggy
Level 2 Contributor

Hi CloudRicher,

 

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

 

Best Regards!

Peggy

View solution in original post

mr_pw
Level 2 Contributor

@v-jillarmour - I've got exactly the same issue as literally everyone else on this thread. Probably more of an issue because I've finally been blocked from submitting information. Either because I've timed out or used the upload system to complain.

 

Any idea how long it's going to take to get my support ticket looked at? 

2204050040004536 

View solution in original post

367 REPLIES 367
Andra
Community Manager

Hi @thealexjohn , thanks for your note, you have an open escalation internally.

Please work with the designated agent to review the issue.

 

Kind regards,

Andra 

thealexjohn
Level 1 Contributor

@Andra - thank you so much! We were able to move past the authentication step and get fully onboarded.

 

Thanks,

Alex

Andra
Community Manager

That makes me so glad @thealexjohn !

As a fully onboarded partner, feel free to come back on community and explore & subscribe to available communities, perhaps you will find topics of interest around events or solutions! You might want to start with the US Partner Zone - Microsoft Partner Community

 

Have a great day ahead,

Andra

dataremedy
Level 1 Contributor

Thank you for escalating @Andra! Support has assigned a resource to assist with verification.

dataremedy
Level 1 Contributor

@Andra Our verification is now complete. Thanks again!

dataremedy
Level 1 Contributor

@Andra can you please assist with support ID 2107030040000543? Case has been open nearly a month and no response or assistance from partner support. Rejected due to Employment Verification, yet I've submitted all formation documents, etc. Thank you.

thealexjohn
Level 1 Contributor

Seems I'm having the same issue. I've attached tax forms, etc. as mentioned in this thread.

 

Is there something that can be done for ticket : 2107230040005084

 

Thanks in advance!

Andra
Community Manager

@jjm @wolkeadmin @JMBunch @allw please note I have forwarded your cases internally for additional checks.

@NB1 As you have uploaded new documents today, please allow 24 hours for an update and feel free to send me a PM in case there is no new action on your case.

 

Have a great day ahead,

Andra

jjm
Level 1 Contributor
Level 1 Contributor

Hi Andra,

 

Still no updates from support for my ticket. Last word from them was the 8th of July asking for forms from within the last 12 month. I've only supplied them with forms from the last 12 months so that one was a bit confusing.

 

Cheers,

jjm

Andra
Community Manager

Hi @jjm ,

 

I forwarded internally your case to see if there is any additional documentation required. Let`s give it 48 hours for an update.

 

Thank you,

Andra

jjm
Level 1 Contributor
Level 1 Contributor

Also having the same problem. Support haven't responded to my ticket in a few weeks.

 

Ticket: 2106300010001110

Andra
Community Manager

Hi @jjm ,

 

Happy Monday!

Your account should be authorized now, can you please confirm?

 

Andra

NB1
Visitor 1

Hello,
we have exactly the same problem.
Ticket ID: 2107200040002191

allw
Level 1 Contributor

Case Number: 2107150040003338 (again).

 

Has anyone been verified since Monday (19/07) this week? It's now Thursday and I haven't heard either way. Is there anything additional I need to do? Have clients that I might have to give inaccurate quotes to if this continues much longer...

 

EDIT: MS have cancelled the original support request, my new ID is: 2107220040004205

wolkeadmin
Visitor 1

Good evening,

Same issue no answer since 7/15/21. Verified the email prompts and keeps failing anyway. Frustrating!

Ticket  Request ID

2107150040005907

 

Thanks for any help!

Andra
Community Manager

Hi @wolkeadmin ,

 

Happy Monday!

Your account should be authorized now, please confirm.

 

Andra

JMBunch
Level 2 Contributor

Same thing as the others....


Stuck on Account verification failed. Have uploaded every possible legal document indicating status of company, EIN and ownership, domain name ownership, etc. Submitted a support ticket on July 11. Haven't heard a thing.

 

Partner Request ID 2107110040000417

 

Any help would be greatly appreciated!

 

 

 

Gerr_IT
Visitor 1

I've also the same problem..

Request info

Request title

Rejected by Employment verification

ID

2109240040006830.

 

A little help is welcome 🙂

damiensturt66a
Level 1 Contributor

For this many people/companies to have this many problems there has got to be something fundamentally wrong here. Can Microsoft not sort this? This is affecting paying customers!!



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ESS_Eng_Admin
Visitor 1

Hi,

@Andra 

As business we have been sold by our old owners and are trying to get our MPN status sorted so that we can continue to work with MS as we have been for many years!

We are stuck at Employment Verification stage.

I have raised a ticket: #2108230040001889  

I have attached and uploaded the requested documentation with the ticket.

I have received no communication or updates via email or on the ticket directly.

We are blocked on our current MS integration and are working with the UK Gov, this work is also now blocked as we don't yet have our MPN ID.

 

Please can you escalate internally?  or point me in the right direction for what is going wrong?  (Documentation read and many threads like this read to try and see if there was any gotchas!)

 

Regards

Smeeagain
Visitor 1

Me too. Need to get fixed ASAP please.

Ticket ref: 2107210010000513

 

TIA.