Joining MPN stuck on Employment verification

[KokiMura]

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

Can anyone help out with getting past this step?

[peggy · Accepted solution]

Hi CloudRicher,

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

Best Regards!

Peggy

[allw]

Hi,

Case Number: 2107150040003338

Exact same problem - wouldn't be too bad if anyone responded but the complete silence is torture!

[msadmin]

Same problem, 

I am sitting  on   Employment Verification. 

Support request number: 2107150040002749

PLEASE HELP

[simonvdv]

I have the same problem. Case number 2107130040001415

[NGIS-IT]

Same issue here, ticket number 2107160010000092. One would think that it would be easier to give money to Microsoft!

[johndparris]

I am having the same problem...Ticket number 2107130040004945.  Can someone please assist?

[Andra]

@AndrewStalker and @dan2541 ,

I was informed your accounts have been authorized, please can you confirm everything is working now?

Thank you,

Andra

[johndparris]

Mine authorized overnight.  I really appreciate the assistance!

[Tasho]

Having the same issue and stuck in We were not able to verify your email domain. Please work with your Primary Contact/Global Admin to get this fixed. I create support request and its been weeks now. Tried all instructions but no result.

Please Microsoft, help us to solve this issue. we are tired on all efforts.

[Andra]

Hi @Tasho ,

Can you share a case # to investigate ? 🙂

Thank you,

Andra

[bmanewell]

I also have the same issues.  No response to ticket lodged a few days ago and needing to renew Action Pack.

Ticket # 2107140010000096

Many thanks

Brett

[bmanewell]

Mine sorted overnight, thank you for chasing up.

Brett

[MartinEagle77]

Hi,

I also having problems with renew the Action Pack. I created a ticket: 2107050040004030

Please help me. Already use the Action Pack for 5 years. This administration will cost to much time and frustrations.

Regards,

Martin

[Andra]

Hi @MartinEagle77 ,

Please check you private message area, I dopped you a PM there.

Andra

[JonJLS]

Could you also forward these case numbers? We have been stuck on Employment verification for months.

2105250010003073

2107120010002732

[Andra]

Greetings @andywar, @AndrewStalker , @michael24 ,

thanks for all the details, I am adding the supporting documentation, please  ensure you have submitted all documentation specific to the step your are blocked in : Verify your account information - Partner Center | Microsoft Docs

Here is an example: 

• Domain registration / Domain invoice at registration or renewal that lists Entity/User name and domain as it is stated on your account.

List of supported file types and max. file size:

• screenshots (only from a source such as government
• .pdf format
• Attachments larger than 8MB cannot be received by our system. Please advise if you are unable to provide smaller attachments.

I am also forwarding the cases internally for a check.

Thank you,

Andra

[andywar]

Hi,

Same problem here, I'm stuck and hope I can get the help I need here 🙂 

I already filed a ticket:

Support request number:

2107050040004158

[AndrewStalker]

We are also experiencing the same issue. I logged a ticket on 10/06/2021 but still waiting for the verification to be completed despite twice providing the documentation to prove that we own our domain name (which is purchased through Microsoft).

Our ticket number is 2106100010001299

[michael24]

I have been trying to get my account approved by MPN and submitted a ticket on 5/25 with no response. ID 2105250010003073 and says it failed at Employment Verification. I keep updating the ticket but absolutely no response by anyone. 

[michael24]

Hi @Andra We have been waiting for the partnership approval to get clients onboarded. Anything you can do to help move this forward?

[Andra]

HI @michael24 ,

I followed-up earlier, unfortunately I have not got a response yet.

Thanks,

Andra

[Andra]

Hi @michael24 

can you confirm if your account has been authorized please?

thanks

Andra