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KokiMura
Level 2 Contributor

Joining MPN stuck on Employment verification

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

 

Can anyone help out with getting past this step?

261 REPLIES 261
TheTechGuy
Visitor 1

I'm having the exact same issue. The feedback given after rejection has been very frustrating. Now it's just stuck on "No action required from your end until the verification team reaches out to you for further inputs." since 1/20/22.

 

Case ID 2201220040000580

spookywookywoo
Level 2 Contributor

@v-jillarmour 

 

Hi 

 

I’m in the position where we have our indirect reseller status as active as we’ve been a CSP reseller for a number of years but have had to reverify our details and are stuck at the Employment Verification stage too despite submitting our latest domain renewal as proof of ownership.

 

Can you confirm that our indirect reseller status will stay active during the verification process?

 

Case numbers are 2201210040005073 & 2201150040000713.

v-jillarmour
Community Manager

I'm sorry to say, I cannot confirm what you are asking as I am not part of the support team. I can only check to see if tickets are active. Your first ticket is active as of today. The second ticket you listed is active and states it's waiting for customer response. I hope this helps! 

spookywookywoo
Level 2 Contributor

Thanks for the prompt reply, the first ticket is active as logged today but 2nd ticket is showing “No action required from your end until the verification team reaches out to you for further inputs.” Can you see something different your end?

v-jillarmour
Community Manager

Looks like they reached out to you on Friday on your ticket. Best advice I can give it to be patient with the system, they will get to you and get it worked out. 🙂 Have a good week! 

spookywookywoo
Level 2 Contributor

Thanks Jill, your help is appreciated. I've checked through mail trace, junk email and the activity on each ticket. The response on Friday was what looks like automated reply to new ticket 2201210040005073 being raised so wouldn't consider this reaching out. The last contact for the important ticket, 2201150040000713, was Thursday (20/01) morning. Since then I've uploaded multiple supporting documents and information without reply so let's hope this is resolved soon.

spookywookywoo
Level 2 Contributor

@v-jillarmour  Is there any indication when ticket 2201150040000713 may be responded to? It seems crazy that a company the size of Microsoft cannot respond to its partners in a timely fashion or be contactable by telephone. I'm quite certain my ticket can be resolved or at the very least we can identify exactly what documentation required to resolve the issue over a short telephone call. I've provided my contact details on the tickets and am available out of hours to help resolve these tickets.

v-jillarmour
Community Manager

It does say pending for customer response. I do see all of your contact information in the ticket, but they only respond via email (to my knowledge). 

spookywookywoo
Level 2 Contributor

Sorry Jill but this information is simply not correct. As I stated on Friday, it says throughout the MPN Legal Info section. "No action required from your end until the verification team reaches out to you for further inputs."

 

As it appears my tickets are stuck in limbo, I've submitted a new ticket 2201250040007616 with screenshots of each section within the Legal Info and supporting documents in the hope that this ticket gets resolved. I have the number for MPN support but there is an automated message advising partners to log tickets due to high demand. Thanks for your help in the forum, it is appreciated.

sergeiLP
Level 1 Contributor

Hello!

 

i'm waiting verification 3 weeks. 

Also no reply in ticket 2201140040003618

 

Please help me 🙂

v-jillarmour
Community Manager

Hello @sergeiLP !

Your ticket was created 4 days ago and is showing as active and pending initial contact. 👍 They should be reaching out to you very soon, hang in there! They are backlogged with cases and will get to you as soon as they can. 

sergeiLP
Level 1 Contributor

@v-jillarmour

@JanoschUlmer 

 

Hello! im sorry to bother you, but im trying verify account from 28 december 😞

 

i have this problem now (check screenshot). also i dont understand why profile info has been verified, but business info - no.

 

"Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification."

 

is it possible to solve? i sent ALL documents and they rejected it. and nobody answer me 😞

 

2201140040003618 

2022-01-20_23-16-52.png

v-jillarmour
Community Manager

Hello! Your ticket shows it is active and waiting for customer response. I would check your spam folder for their response or contact them again. I hope it gets resolved quickly!! 

sergeiLP
Level 1 Contributor

Hi @v-jillarmour

@JanoschUlmer  , im still waiting reply from 19.01.

 

It is really very annoying. From 28.12.2021 they answered me 1 time. 

 

1 month waiting ... 😞

v-jillarmour
Community Manager

I'm sorry you are having trouble here. It's just a waiting game, sorry I don't have better news. I checked your ticket number above and it says the sent you something at 2am this morning and are awaiting your response. That's all I can see.

sergeiLP
Level 1 Contributor

@v-jillarmour 

 

old ticket 2201140040003618

also i created the new one 2201250040006767

v-jillarmour
Community Manager

I'm sorry I can't do anything for you here @sergeiLP. We just have to wait for support, I know it's frustrating! There are alot of people in the same boat. Hang in there. 

lfinman
Level 1 Contributor

@v-jillarmour  - we are also stuck in 'Employment Verification' and unable to proceed.  Our ticket was opened on 1/11/22 but we have not received a response other than the 'here is your ticket number'...

 

Are you able to check on our ticket #2201110040009029?  We have customer business waiting on us to get through the process.  Any help is much appreciated!

v-jillarmour
Community Manager

Hello! I have replaced Andra as she is no longer with us, but I have looked up your ticket number and it is active and says it's pending initial contact. They should be reaching out to you soon! Hang in there and sorry you are having trouble with this. 

 

Have a great weekend and let me know when they get it resolved for you! 😁

lfinman
Level 1 Contributor

Our issue has been resolved - we were able to upload supporting documents after a change of address.  Thanks!