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KokiMura
Level 2 Contributor

Joining MPN stuck on Employment verification

We are trying to join MPN, however we have been stuck on the the Employment Verification step. 

The exact message is: 

"We were not able to verify your email domain. Follow below instructions to fix"

I have chatted with support a few times, however that is not going anywhere. They have asked me to update my office 365 profile etc. which I have done, however we are still stuck on that step of the process.

I have also read the Business verification - We were not able to verify your business details forum post and one of the users recommends that we submit an incident. Which I tried, however when I click on Submit Incident I get to a page which tells me that I do not have access to and I decided to post in the community having exhausted all other means (well I still have not tried to call but I will need to mentally prepare for a call a bit longer 🙂 ).

 

Can anyone help out with getting past this step?

2 ACCEPTED SOLUTIONS
peggy
Level 2 Contributor

Hi CloudRicher,

 

No, we have not progressed.  Keep trying different versions of the same things and getting rejected on the employment verification.   I have only worked on the MPN legal info.  It appears they may also be asking for something in CSP.  I will spend some more time today, reply to the ticket again... and see what we get.  Will definitely share here when we get resolution.

 

Best Regards!

Peggy

View solution in original post

mr_pw
Level 2 Contributor

@v-jillarmour - I've got exactly the same issue as literally everyone else on this thread. Probably more of an issue because I've finally been blocked from submitting information. Either because I've timed out or used the upload system to complain.

 

Any idea how long it's going to take to get my support ticket looked at? 

2204050040004536 

View solution in original post

350 REPLIES 350
vzahra
Visitor 1

Hi,

 

Can you please look into my ticket too with number 2207110040006900. I have been trying uploading different document since the past 2 weeks and all have been rejected. The documents I uploaded are clear proof of what is being asked for so not sure what the issue is? Please help as I need to renew my services.

 

Thanks and Regards,

Vince

v-jillarmour
Community Manager

@vzahra OH!! I just received a notification that your account has been verified this morning!! Please allow up to 10 business days for it to reflect in your account. YAY!! It worked. Can you confirm? 

vzahra
Visitor 1

Hi,

 

Yes seems that it is sorted now. I can see that it's verified now. Thanks a lot!!

 

Regards,

Vince

v-jillarmour
Community Manager

@vzahra Hello! First of all, I'm sorry to hear of your troubles here, lots of partners have been experiencing this same issue and I hope we can get you through this quickly. 

 

I checked on your ticket and it looks like they sent you a notification at 10:37am PST today. It appears they need a document that shows the same Entities/Usernames as you have registered under your MPN ID. I have reached out to them directly to ask for more specifics on what is incorrect about the documents you have submitted so you know what you need to change. 


Stay tuned! 

Ghaleb
Level 1 Contributor

I submitted the required documents, but this message appears:

"Account Verification

No action required from your end until the verification team reaches out to you for further inputs.

We were not able to verify your business details. Follow the instructions below to fix this issue."

and Verification Status is Rejected!!

 

I really need what is required of me to do.

 

Thanks for the help in advance.

v-jillarmour
Community Manager

@Ghaleb I'm sorry to hear of your troubles here. Can you share your support ticket number and I will have someone take a look at it for you?

Ghaleb
Level 1 Contributor

@v-jillarmour 

Thank you for your interest in, please this number: 2205290040000114

v-jillarmour
Community Manager

@Ghaleb I am currently locked out of my own account, (waiting for support, lol)  so as soon as I can gain access I will look into this for you. Stay tuned! 

Ghaleb
Level 1 Contributor

Thank you for your interest which is much appreciated
I would like to inform you that the problem has been resolved

Gavinc5523
Visitor 1

@v-jillarmour I have this exact same issue, but I've been stuck on email ownership for over 3 months. I've already clicked the verify link in the email that went out, but I still have a hard stop for email verification. I've shared business ownership records, domain ownership records, and verified I own the email. Help please!!

 

Support ticket: 2201110010002534

v-jillarmour
Community Manager

@Gavinc5523 Wow, you have been waiting awhile! I've sent an inquiry to support team asking what they need from you to move forward. I'll let you know if I hear back. It does look like your ticket is still active, so that is good news. Hang in there.

FHTS
Level 1 Contributor

Hello

 

Can you help with the following please 2204110040008168

 
Problem summary:
stuck on Employment verification
 
Thanks
Ken
v-jillarmour
Community Manager

@FHTS Hello! I checked your ticket and it is active. I see it was submitted a week ago and they have uploaded the documents you provided to your profile for review. You have done all you need to do to move forward. Hang in there and let me know if you don't hear anything by next week. 🌻

FHTS
Level 1 Contributor

Hello

I am still stuck at business verification. Can you please help. I opened several tickets that were closed but the issue is not resolved. Thanks in advance

 

v-jillarmour
Community Manager

@FHTS I'm sorry you are not getting through the process. What is your latest ticket number? I will check the status of it and we can go from there. 

mr_pw
Level 2 Contributor

@v-jillarmour - I've got exactly the same issue as literally everyone else on this thread. Probably more of an issue because I've finally been blocked from submitting information. Either because I've timed out or used the upload system to complain.

 

Any idea how long it's going to take to get my support ticket looked at? 

2204050040004536 

v-jillarmour
Community Manager

@mr_pw I'm sorry, I don't have an estimation on timing from that team. It has been ranging from 2 weeks to months. 😞 They have many cases to manage, so we just have to be patient. I checked your ticket and it is open, so that is a positive!

 

Please keep us updated on any movement moving forward. Hang in there! 🌻

alexchira
Level 2 Contributor

Same problem here, case 2204130040003415.

It's sad that instead of improving the overall process, everyone is stuck in support, annoyed, with their subscription/competency expired. My subscription expired 2 days ago. All my services are in Azure & 365. 

I had the same problem last year, waited for almost one month to get it resolved. There are some changes in the process since then, I've received multiple automated messages with no human interaction - asking for the same document multiple times, in the self-service process, and as initial attachment to the same ticket.

 

I haven't received feedback on documents already sent, if these have been reviewed etc. just a generic message with no documentation reference or specifics on what's wrong. 

 

 

v-jillarmour
Community Manager

@alexchira I see you have submitted a support ticket 8 days ago and it is active. They have uploaded your documents for review so now we wait for their response. I know it's frustrating but hang in there. Keep me updated on your progress. 

alexchira
Level 2 Contributor

@v-jillarmour , yesterday I've received the following message: 

We’ve verified your profile, and you may start exploring Partner Center

 

2 minutes later I was stuck on employment verification... again.