How to remove licenses from Action Pack subscription

[AtanasM]

By mistake I added 5 additional licenses to the E3 subscription. How can I remove these  5 licenses?

[Andra]

Hi @AtanasM ,

Thank you very much for your message.

So these licenses were added on top of the MAPS (Microsoft Action Pack Subscription), correct?

Make sure you do not view or activate the keys.

Please follow this resource: https://docs.microsoft.com/en-us/microsoft-365/commerce/licenses/buy-licenses?view=o365-worldwide#add-or-remove-licenses-for-your-business-subscription

Hope this helps with your query,

Andra

[AtanasM]

Hi @Andra there is only the option "Add licenses" and not "Add/Remove licenses" as usual. I think this is becase the subscription is "Action pack".

[AtanasM]

I added the licenses by mistake through product key instead to extend the subscription.

[Andra · Accepted solution]

Hi @AtanasM,

Please reach out to support by submitting a case via our online submission process .

The Frontline Agent can see in detail your account details and advise on the next steps.

Thank you,

Andra