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AtanasM
Level 1 Contributor

How to remove licenses from Action Pack subscription

By mistake I added 5 additional licenses to the E3 subscription. How can I remove these  5 licenses?

1 ACCEPTED SOLUTION
Andra
Community Manager

Hi @AtanasM,

 

Please reach out to support by submitting a case via our online submission process .

The Frontline Agent can see in detail your account details and advise on the next steps.

 

Thank you,

Andra

 

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4 REPLIES 4
Andra
Community Manager

Hi @AtanasM ,

 

Thank you very much for your message.

So these licenses were added on top of the MAPS (Microsoft Action Pack Subscription), correct?

Make sure you do not view or activate the keys.

Please follow this resource: https://docs.microsoft.com/en-us/microsoft-365/commerce/licenses/buy-licenses?view=o365-worldwide#add-or-remove-licenses-for-your-business-subscription

 

Hope this helps with your query,

Andra

AtanasM
Level 1 Contributor

Hi @Andra there is only the option "Add licenses" and not "Add/Remove licenses" as usual. I think this is becase the subscription is "Action pack".

AtanasM
Level 1 Contributor

I added the licenses by mistake through product key instead to extend the subscription.

Andra
Community Manager

Hi @AtanasM,

 

Please reach out to support by submitting a case via our online submission process .

The Frontline Agent can see in detail your account details and advise on the next steps.

 

Thank you,

Andra