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Stadtelmeyer
Level 1 Contributor

Business verification repeatedly fails

Hello,

 

I am desperate about our situation with the partner center support. For a long time our business verification can not be completed. Now - we need to extend our expiring action pack but this is not possible without verified profile. We have opened the following tickets and provided all information needed but we do not receive answers or feedback.

As I have already seen - here in this forum there might be some guys who could please help. 

 

Our tickets are 2104210010003846, 2106160040002532 and 2106170040003014

 

Regards 

Michael

1 REPLY 1
Andra
Community Manager

Hi @Stadtelmeyer ,

 

Sorry for the delay in responding on this thread!

So looks like for this case 2104210010003846 - there is some work in progress, are cases 2106160040002532 and 2106170040003014 for the same issue, right?

💡Tip: I recommend against creating multiple cases on the same topics, while understanding a delay in response might suggest this is the best way. It creates additional backlog with the support team and extends the time for response.

I suggest your submit all the files on the case 2104210010003846 and I will forward it internally for additional checks.

 

Thank you,

Andra