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johnwest80
Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

 

 

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v-jillarmour
Community Manager

If you have questions about your ticket my advice would be to be patient with the support team. They have many cases to wade through and are getting to each ticket as soon as they can. Hang in there! 

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356 REPLIES 356
halbot
Level 3 Contributor

I think it's about time the lack of support got some more attention, clearly the new system is not working and support teams are completely overwhelmed. This is a total fail from MS and the changes have been very poorly implemented, I would encourage everyone to make some noise on twitter and tweet @mspartner to try and get some visibility on this. It's not the fault of staff in this forum or Partner support, but the situation has been going on for months and nothing has improved.

mig21000
Level 2 Contributor

@v-jillarmour 

 

I am also waiting for our partner account to be verified.  I created a support ticket 2203110040006229 but have not received any response.  Confusingly, when I click on the details for the ticket it says:  "There was a problem retrieving the support request details."  Is this normal?

 

If you could get some status on this request that would be great.  We are urgently awaiting verification and have uploaded plenty of documents.

v-jillarmour
Community Manager

@mig21000 hello! I see your ticket is active, but it doesn't look as if they have gotten to it yet. We just have to be patient, please keep me updated on any progress. I know it's frustrating to wait, hang in there. 

mig21000
Level 2 Contributor

@v-jillarmourThank you your reponse.  Can you check and see if there has been any updates on on the ticket?  We have been waiting over three weeks now. 

v-jillarmour
Community Manager

@mig21000 Support has contacted me saying on your ticket with the following message this morning:

 

"For the vetting process we need the next information:

Official business document, such as a business registration form, business charter, or articles of incorporation that lists Entity name and address."

 

Please work directly with them on this as I am not support and I can't answer any of your questions around this. 🙂 I can just see your ticket info.

mig21000
Level 2 Contributor

@v-jillarmourmany thanks for your help.  I have already submitted this documentation but it is great they are moving on the ticket.  I should be able to get it sorted now.  Thanks again.

mig21000
Level 2 Contributor

@v-jillarmourThanks again for looking at my ticket.  I have attempted to send the necessary documentation but now my Account Info says the following:  "Our system has indicated multiple failed attempts from your account. We are unable to proceed with your Account Verification. "

 

Can you see if there has been any movement on my ticket?  The strange thing is, the same documentation successfully verified my company account for the partner network, but not for the outlook.com account.  Which was necessary for the app developer program.  Very strange. 

 

Thanks again for doing such a great job.  You seem to be one of the few points of contact for issues like these.

mig21000
Level 2 Contributor

@v-jillarmourCan you check and see if they have done any updates to our ticket?

 

Many thanks.

v-jillarmour
Community Manager

@mig21000 , Ticket 2203110040006229 correct? I just tried to view it and they have denied my access to view it. I've never seen that before. I've reached out for access to view it for 8 hours, so I will let you know what I can see if they grant me powers! It's like an endless scavenger hunt getting this done isn't!! uggg! 

halbot
Level 3 Contributor

No idea what's going on but we've been partners for years, suddenly we are rejected, support tickets don't get answered, no reasons are given, now our renewal period has expired so we can't renew the action pack which expired today. Why on earth are Microsoft making it so difficult to be a partner now? I've been selling and working with Microsoft products for over 20 years, I've never known the partner system to be such a mess.

v-jillarmour
Community Manager

Hello @halbot, I'm sorry to hear of your troubles on this. What is your support ticket number and I can check the status for you. 

halbot
Level 3 Contributor

#2203100040003638

Action pack now expired and our 365 tenant licenses are disabled, this is directly affecting our ability to do business. Thanks for helping, but the partner support team are clearly not coping with the number of tickets and Microsoft really need to sort this out, or perhaps they just don't care about partners any more. Its stressful for everyone involved.

v-jillarmour
Community Manager

@halbot Uggg, I know it's so frustrating! They are doing their best with a tough situation.

 

I checked your ticket and it is active and I see you provided them with new docs verifying your info on 3/20. Once they upload your docs to the system and review them you should be good to go!! Hang in there.. you are in the home stretch. 

halbot
Level 3 Contributor

Good to know...thanks

v-jillarmour
Community Manager

@halbot OHHHH!! I just got an email that your ticket was resolved!!! Can you confirm? Yayyyyyyy!! 

 

vjillarmour_0-1648139414458.png

 

halbot
Level 3 Contributor

Yes thank you all sorted.

IToD
Visitor 1

Same issue. Unable to get verified from past the employment process. Very frustrating, been dealing with this for almost a week now, opened a ticket and getting no response.

 

Ticket ID: 2203140010001948

 

Can someone please get back to me?

v-jillarmour
Community Manager

Hello @IToD, sorry to hear of this.

 

Just so you are aware it's been taking up to a month(+/-) to get tickets resolved. The support team is backlogged with many partner cases and they are doing their very best to keep up. I know it's frustrating not to hear back from them.

 

That being said I see you opened your ticket 7 days ago and they uploaded a document to your case file yesterday at 11:24am (so they are working on it!) Once they review and confirm your document you should be cleared, pending any issues with the file you submitted. Hang in there and keep me posted on the progress. 

TalonTechllc
Level 1 Contributor

Hi @Andra ,

I'm also having an issue with verification and we've been waiting to hear back from support for around a month. Could you please have someone look into this/reach out to us?

Case ID: 2202090040005208

Thanks,

Jonathan 

TalonTech, LLC

v-jillarmour
Community Manager

Hello@TalonTechllc! Andra is no longer in role, but I have checked your ticket and it is active. I have reached out to support, but I haven't had much luck there, so no promises. I hope they get to you quickly and I'm sorry to hear you have been waiting so long.