Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.



289 REPLIES 289
Level 1 Contributor

Hi @Andra , We are also having issues with the business registration step. We are trying to deploy the MS Teams App, but the support ticket is not moving and the verification step is stuck at this time. Can you please help?

Ticket Number: 2106210010000377


Community Manager

@vishalstylebot & @vzahra 


Thank you for your feedbacks!

I have forwarded your cases internally for a check.


thank you,


Level 1 Contributor

@Andra  You are the best ! Thanks .

Visitor 2

I am stuck with same problem.

Level 1 Contributor

Having the same problem: Trying to become a partner as a 1-women-company.

As there is no message about the reasons for the reject, my only hope is that someone from Microsoft picks this up and gives some hints what to do next.

Visitor 1

I'm also in the same boat. I have just started a new business focussing on solutions with Office 365 and Azure having owned a business which has been a Microsoft partner for 14 years and now because of some automated process with no documentation, I cannot become a partner again.

Microsoft, can you please resolve this issue, I've also been on the chat system 5 times and never been responded to.

Visitor 1



The verification status in the partner profile remains on business verification. I have updated the information a few times without success.

2018-12-17 11_38_46-Partner profile.png

Is there a possibility to restart the verification?

Thank you.

Level 2 Contributor

I've been a Microsoft Partner for years.  Most recently when I tried logging into the website, I received a message saying that the partner center had migrated to a new site.  I logged into the new site and all of my information transferred over.  

I then tried to order a couple of CSP products through my distributor and received a message that my MPN ID was invalid and that I couldn't continue my order.  I logged into partner center and saw that I am stuck on Employment Verification.  I own the company and haven't received any employment verification calls or emails.  In the meantime, I can't renew or order new products.  Is it because I'm stuck on employment verification?

Can someone please provide some guidance as to what to do next?



Visitor 1

Looks like I am not alone 🙂

Level 2 Contributor

I am having the same problem and with no success with support.  Any news?

Visitor 1

Me too. Signed up a week ago and not movement.

Level 1 Contributor

We are still having this issue.  has anyone figured out how to get the business verification to quit pending?

Level 2 Contributor

I had success.


1. Put in a support ticket via the Support tab in the partner portal.

2. I gave them a receipt from the purchase of my domain, and a letter from my bank (Official business Document). I also gave them a copy of my California Reseller's Permit, just to be safe. I had to give these via attachment in an Email responding to them  asking for them. I couldn't attach them to the ticket itself. 

3. Post here with your ticket number from step 1. This did seem to get some attention on my case, and other falk. That was likely important to getting a timely response. 


This seemed to do the trick. I am now able to resell O365 via Ingram Micro(which is less clunky than it used to be) for my clients. I think the real trick is to know what documents to use. The receipt for the domain purchase MUST have the same name, business name, email and street address that is in your partner profile. Same with the Official Business Document. I imagine a bank statement would also count as an official business document, but I didn't have one yet. But my Credit Union is awesome and they wrote me a custom letter for this purpose. 


I hope those details help others to know what Microsoft wants. I had pretty good response time for my ticket, but I am US based, so might have the priviledge of being in the same time zone as Microsoft HQ. 

Visitor 1



I also created a ticket with ID 2106170040007341. I got a first reply and they told me that they are not responsible for this area and they should have forwarded the request to another team. Have not received any reply from anyone and my Action Pack subscription expires in less than a month and cannot renew it due to the Employment and Business Verification issue. I am now risking losing my Microsoft365 subscription and not sure what happens after that. I am a sole proprietor and provided my VAT certificate with my details. However, I need some kind of reply from Microsoft's support team.


Thanks and Regards,


Level 1 Contributor

Dear Microsoft support:


I have had a ticket open for weeks trying to verify my company here. I have a ticket open ID 2102170040005280 and 2102070040000230 for employee and business verification.


Please let me know how to proceed here as I need to get the action pack!

Level 1 Contributor

Thanks Erik.  I opened a ticket yesterday, hopefully we will also be able to move forward.  I appreciate your response.


Visitor 1



I want to get a CSP business off the ground, so far it is just me, sole proprietorship.  I received the call from DB in the second week of March for verification, and awaited email for the email account verification.  About 12 days went by with nothing.  At this point I assumed something did not pass, and redirected my focus to wrapping up some end of quarter tasks and laying out 2nd quarter goals at my "day job."  

I decided today to look in on it again today and see if I can make some headway.  My personal life has changed in a dramatic way in the past month and I wanted to invest some of that momentum into energizing my CSP business efforts.  I noticed in my Hotmail account (which I've used to sign in to the partner network for many years), I was receiving much more focused content from the partner network regarding CSP business development.  This looked promising.  Also, I was tagged as DPOR on an Azure subscription recently, and wanted to see if it reflected on the Dashboard. 


That is when I saw the notice of the application being rejected.  It said my employment with NimbusNeXT could not be verified.  I AM NimbusNeXT!  I can't even seem to find the usage details of the Office 365 subscription I was tagged on.  Well, I also saw in my mailbox (my company mailbox, which is an organization subscription using the Action Pack benefit) that one hour after I set this project down I was contacted by email for verification of the email address, and wonder if my lack of response was the cause of the rejection. 

To be sure, when 12 days had passed since the D&B call and no news, I'd fallen into a somewhat disheartened state, far removed from my initial excitement around doing something life changing for my family.  There is no "rejection resolution" flowchart for me to follow, but I'm not gong to accept that the doorway to opportunity has been closed, and I would like to know just what is my next action to get back on the track.  


In trying to seek guidance, I can't even tell if "Partnership 101" is the correct location for this subject...  hopefully you all are just trying to test my resolve.  





Level 2 Contributor

Hi All,


I've had the same issue.  I've provided bank statements, Companies house, invoices and VAT documents.  All of which are official documents.


I've raised a support ticket: 2102140040000251 and am still awaiting a response.


What is frustrating is the reason being "Account verification failed" however, my company is listed on official Govt. website as a listed company.


I really hope MS can resolve this soon.

Visitor 1

Dear Microsoft support:


I have had a ticket open for days trying to verify my company here. I even got a DUNS number already and still failing verification ... I have a ticket open ID 619051294499036


Please let me know how to proceed here as I need to get the action pack I have customers asking for cloud services already and I have no ability to get the pack or sign up for SPLA.





Opening a ticket is the right step, the MPN support should be able to resolve this. Your ticket was opened on May 12 - it might take a few days more until you hear back from support since they are struggling with a high workload since a few months already.

Kind regards, Janosch
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Level 1 Contributor

@JanoschUlmerI am also having exactly the same issue. I have had a support ticket open for this issue since 27th Feb 2019. 79 days later and I am no further along. I have had multiple emails going backwards and forwards, all written with a poor level of English, and not one of them seems to understand that I am a sole trader. For instance the last email I recieved today asked me to provide articles of incorporation, which as a sole trader is rediculous because a sole trader is a UK business type that only requires the individual to be reigstered for tax purposes with a UTR (Unique Taxpayer Reference). They can trade then under any business name they choose without any form of business name registration. Articles of incorporation are used to establish exsisitence of a business in USA/canada and nothing to do with the UK.