Business verification - We were not able to verify your business details

[johnwest80]

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

[mig21000]

@v-jillarmourCan you check and see if they have done any updates to our ticket?

Many thanks.

[v-jillarmour]

@mig21000 , Ticket 2203110040006229 correct? I just tried to view it and they have denied my access to view it. I've never seen that before. I've reached out for access to view it for 8 hours, so I will let you know what I can see if they grant me powers! It's like an endless scavenger hunt getting this done isn't!! uggg! 

[halbot]

No idea what's going on but we've been partners for years, suddenly we are rejected, support tickets don't get answered, no reasons are given, now our renewal period has expired so we can't renew the action pack which expired today. Why on earth are Microsoft making it so difficult to be a partner now? I've been selling and working with Microsoft products for over 20 years, I've never known the partner system to be such a mess.

[v-jillarmour]

Hello @halbot, I'm sorry to hear of your troubles on this. What is your support ticket number and I can check the status for you. 

[halbot]

#2203100040003638

Action pack now expired and our 365 tenant licenses are disabled, this is directly affecting our ability to do business. Thanks for helping, but the partner support team are clearly not coping with the number of tickets and Microsoft really need to sort this out, or perhaps they just don't care about partners any more. Its stressful for everyone involved.

[v-jillarmour]

@halbot Uggg, I know it's so frustrating! They are doing their best with a tough situation.

I checked your ticket and it is active and I see you provided them with new docs verifying your info on 3/20. Once they upload your docs to the system and review them you should be good to go!! Hang in there.. you are in the home stretch. 

[halbot]

Good to know...thanks

[v-jillarmour]

@halbot OHHHH!! I just got an email that your ticket was resolved!!! Can you confirm? Yayyyyyyy!! 

[halbot]

Yes thank you all sorted.

[IToD]

Same issue. Unable to get verified from past the employment process. Very frustrating, been dealing with this for almost a week now, opened a ticket and getting no response.

Ticket ID: 2203140010001948

Can someone please get back to me?

[v-jillarmour]

Hello @IToD, sorry to hear of this.

Just so you are aware it's been taking up to a month(+/-) to get tickets resolved. The support team is backlogged with many partner cases and they are doing their very best to keep up. I know it's frustrating not to hear back from them.

That being said I see you opened your ticket 7 days ago and they uploaded a document to your case file yesterday at 11:24am (so they are working on it!) Once they review and confirm your document you should be cleared, pending any issues with the file you submitted. Hang in there and keep me posted on the progress. 

[TalonTechllc]

Hi @Andra ,

I'm also having an issue with verification and we've been waiting to hear back from support for around a month. Could you please have someone look into this/reach out to us?

Case ID: 2202090040005208

Thanks,

Jonathan 

TalonTech, LLC

[v-jillarmour]

Hello@TalonTechllc! Andra is no longer in role, but I have checked your ticket and it is active. I have reached out to support, but I haven't had much luck there, so no promises. I hope they get to you quickly and I'm sorry to hear you have been waiting so long. 

[TalonTechllc]

Thank you, Jill. I hope we get some news soon.

[JamesHorsley]

Does ANYBODY work in MPN Support - this is an absolute disaster. The New "verification" system is clearly not working properly. Not much point in telling everyone they need to be patient and wait for support - I like many probably only go into the centre occasionally and went to renew my Action Pack and the renewal window expires on Tues 15 March - I cannot do that and all my other assets are tied to that - my O365 E3 hosts the email that the registration is tied to - and that is now in grace period - so I can't update without the action pack and can't get the action pack because of this crazy "verification" - when I have been a partner for decades.

I have a support call 2202210040005959 and have provided all documents request to both the support call and via the portal but it still no progress.  When documents are "rejected" there is no feedback about what particular bit of information it failed on.  

I would really appreciate it if someone could chase up on my support ticket and the verification process ...

But really what needs to happen is someone needs to go back to the team that designed the process and tell them to turn of the requirement for verification until they can get it right - it is clearly not fir for purpose at the moment and the links to help to resolve go to all sorts of places where the information is just plain wrong (like there is NO place to request the verification email to be resent etc.).

[halbot]

Totally agree, it is a disaster and a completely botched implementation. I can't imagine what's going on internally that they think this is OK to run the partner program like this.

[v-jillarmour]

Hi @JamesHorsley, first of all I am sorry you are having issues with this. Many partners are so you are not alone out there. I know it's frustrating, but they are working as fast as they can to get to everyone, please be patient with them.

I checked and your ticket is active and they have uploaded your documents into the system (on March 8th) for review and once they do you should be good to go. We just have to wait, I know that's not what you want to hear. Please keep me posed on the progress, I always like to hear good news! 🌻

[CSumner]

there is something very wrong with my account.  Started the partner process for my new MSP business on 2/22 and received a failure.  Understandable as I know I need to upload docs as appropriate.  However, I don't even see the process area at all....... The screen is completely broken.  I sent in a  support ticket and nothing.  Please help if you can, I am completely stuck with no ability to get help or self-serve. !!

Support ticket#2202220040009021

Nothing displayed or clickable

[v-jillarmour]

@CSumner I'm not familiar with how the customer service portal works as that's not my area, I'm sorry I can't help you here. I can only see if tickets are active.

Are there any partners out there that have been through this process that can help him get documents uploaded? 

[rajco]

Hello @v-jillarmour I am trying to verify my company for almost 2(two) months. Could you please check the ticket #2202070040006540

[rajco]

@v-jillarmournow it's more than 2 months, my first support ticket #2112230040005179 was on 12/23/2021. I closed that one because no one responded and created a new one #2202070040006540. For the last 16 days, I have this message: