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johnwest80
Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

 

 

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v-jillarmour
Community Manager

If you have questions about your ticket my advice would be to be patient with the support team. They have many cases to wade through and are getting to each ticket as soon as they can. Hang in there! 

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381 REPLIES 381
v-jillarmour
Community Manager

@halbot Uggg, I know it's so frustrating! They are doing their best with a tough situation.

 

I checked your ticket and it is active and I see you provided them with new docs verifying your info on 3/20. Once they upload your docs to the system and review them you should be good to go!! Hang in there.. you are in the home stretch. 

halbot
Level 3 Contributor

Good to know...thanks

v-jillarmour
Community Manager

@halbot OHHHH!! I just got an email that your ticket was resolved!!! Can you confirm? Yayyyyyyy!! 

 

vjillarmour_0-1648139414458.png

 

halbot
Level 3 Contributor

Yes thank you all sorted.

IToD
Visitor 1

Same issue. Unable to get verified from past the employment process. Very frustrating, been dealing with this for almost a week now, opened a ticket and getting no response.

 

Ticket ID: 2203140010001948

 

Can someone please get back to me?

v-jillarmour
Community Manager

Hello @IToD, sorry to hear of this.

 

Just so you are aware it's been taking up to a month(+/-) to get tickets resolved. The support team is backlogged with many partner cases and they are doing their very best to keep up. I know it's frustrating not to hear back from them.

 

That being said I see you opened your ticket 7 days ago and they uploaded a document to your case file yesterday at 11:24am (so they are working on it!) Once they review and confirm your document you should be cleared, pending any issues with the file you submitted. Hang in there and keep me posted on the progress. 

TalonTechllc
Level 1 Contributor

Hi @Andra ,

I'm also having an issue with verification and we've been waiting to hear back from support for around a month. Could you please have someone look into this/reach out to us?

Case ID: 2202090040005208

Thanks,

Jonathan 

TalonTech, LLC

v-jillarmour
Community Manager

Hello@TalonTechllc! Andra is no longer in role, but I have checked your ticket and it is active. I have reached out to support, but I haven't had much luck there, so no promises. I hope they get to you quickly and I'm sorry to hear you have been waiting so long. 

TalonTechllc
Level 1 Contributor

Thank you, Jill. I hope we get some news soon.

 

JamesHorsley
Level 2 Contributor

Does ANYBODY work in MPN Support - this is an absolute disaster. The New "verification" system is clearly not working properly. Not much point in telling everyone they need to be patient and wait for support - I like many probably only go into the centre occasionally and went to renew my Action Pack and the renewal window expires on Tues 15 March - I cannot do that and all my other assets are tied to that - my O365 E3 hosts the email that the registration is tied to - and that is now in grace period - so I can't update without the action pack and can't get the action pack because of this crazy "verification" - when I have been a partner for decades.

I have a support call 2202210040005959 and have provided all documents request to both the support call and via the portal but it still no progress.  When documents are "rejected" there is no feedback about what particular bit of information it failed on.  

 

I would really appreciate it if someone could chase up on my support ticket and the verification process ...

 

But really what needs to happen is someone needs to go back to the team that designed the process and tell them to turn of the requirement for verification until they can get it right - it is clearly not fir for purpose at the moment and the links to help to resolve go to all sorts of places where the information is just plain wrong (like there is NO place to request the verification email to be resent etc.).

halbot
Level 3 Contributor

Totally agree, it is a disaster and a completely botched implementation. I can't imagine what's going on internally that they think this is OK to run the partner program like this.

v-jillarmour
Community Manager

Hi @JamesHorsley, first of all I am sorry you are having issues with this. Many partners are so you are not alone out there. I know it's frustrating, but they are working as fast as they can to get to everyone, please be patient with them.

 

I checked and your ticket is active and they have uploaded your documents into the system (on March 8th) for review and once they do you should be good to go. We just have to wait, I know that's not what you want to hear. Please keep me posed on the progress, I always like to hear good news! 🌻

CSumner
Level 1 Contributor

there is something very wrong with my account.  Started the partner process for my new MSP business on 2/22 and received a failure.  Understandable as I know I need to upload docs as appropriate.  However, I don't even see the process area at all....... The screen is completely broken.  I sent in a  support ticket and nothing.  Please help if you can, I am completely stuck with no ability to get help or self-serve. !!

 

Support ticket#2202220040009021

 

Nothing displayed or clickableNothing displayed or clickable

v-jillarmour
Community Manager

@CSumner I'm not familiar with how the customer service portal works as that's not my area, I'm sorry I can't help you here. I can only see if tickets are active.

 

Are there any partners out there that have been through this process that can help him get documents uploaded? 

rajco
Level 3 Contributor

Hello @v-jillarmour I am trying to verify my company for almost 2(two) months. Could you please check the ticket #2202070040006540

rajco
Level 3 Contributor

@v-jillarmournow it's more than 2 months, my first support ticket #2112230040005179 was on 12/23/2021. I closed that one because no one responded and created a new one #2202070040006540. For the last 16 days, I have this message:

 

rajco_0-1645691696895.png

 

v-jillarmour
Community Manager

Hello @rajco, Your second ticket number is active and it shows they have uploaded your documents for review! 🙂

 

As soon as they can get to your case they will, they are doing their best to get to all the partners in your same situation. Hang in there and don't close your second ticket! It essentially puts you at the bottom of the pile again. 😞

 

Please keep me updated on any progress, but for now you have done all you can to move forward. We just have to wait. Sorry I don't have better news for you. 

rajco
Level 3 Contributor

@v-jillarmourI understand that many partners have the same situation, but mine is from last year! I started the process in December!?

v-jillarmour
Community Manager

@rajco I agree, that is too long to have a support ticket open!! I have reached out to the team for help on this and I hope they respond. Please keep me posted on any movement on your side.



rajco
Level 3 Contributor

@v-jillarmour still the same. I don't have reply, tickets are open.

v-jillarmour
Community Manager

ok, I'll try to reach them again, but it doesn't seem to be helping. 😞