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johnwest80
Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

 

 

1 ACCEPTED SOLUTION
v-jillarmour
Community Manager

If you have questions about your ticket my advice would be to be patient with the support team. They have many cases to wade through and are getting to each ticket as soon as they can. Hang in there! 

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381 REPLIES 381
dangoscomb
Level 2 Contributor

Hi @Andra 

 

Of course, the number is 2106250040001509.

 

Thank you

 

Dan

Andra
Community Manager

Thanks @dangoscomb @D2020Partner I will check the cases with an internal team and whether there is any other information or process we can help with and will update you as soon as possible.

 

I appreciate your patience,

Andra

D2020Partner
Level 2 Contributor

Hello @Andra 

 

A friendly nudge for this issue (2106010040002363).   

 

Thank you so much for your offer to help.

 

Best,

DT

D2020Partner
Level 2 Contributor

Hello @Andra 

 

I am still not able to buy an action pack since May 4th, 2021. Emails Olga sending me that my ticket ((2106010040002363 and escalation ticket # 11077209.) is resolved is not true.  I am not able to keep the ticket open since I can't access it. I am still getting the same error message I have been getting Since May 2021. I really don't understand what's going on, and I feel like emails Microsoft is sending that my issue is resolved are Automated emails without verifying my problem is resolved or not.

 

 

 

Very Frustrated with 2 and half months of these going back and forth!! 

 

 

Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked.

 

If you require further information please contact support with reference number: 715-123160 and transaction ID: e9ebd5b2-18ea-4f0c-82ec-121e6b5cd36d.

 

D2020Partner
Level 2 Contributor

Hello @Andra 

 

Thank you for reaching out to Olga. 

 

Question?

 

Why they have been asking following information again (I have provided it 4 times so far). We are going back to another circular ride? Please advise. 

 


Also, kindly see the listed documents that you need to submit;
· Domain registration / Domain invoice at registration or renewal that lists Entity/User name and domain as it is stated on your account.
· Official business document, such as a business registration form, business charter, or articles of incorporation that lists Entity name and address as it is stated on your account

 

Best

 

Andra
Community Manager

Hi @D2020Partner ,

 

You are welcome. Since this issue is being handled now, let`s disengage from the public forum and continue this conversation via private messaging. 

I am not clear why you are requested those documents, I suggest you share with me a personal email address via private message to streamline communication.

 

Thank you,

Andra 

Andra
Community Manager

Thanks for the nudge, @D2020Partner ! 👍

I just dropped you a private message.

 

Have a great week ahead,

Andra

dangoscomb
Level 2 Contributor

Hi @Andra 

 

They have just re-closed the case with the exact same text again:

 

"Thank you for your inquiry about your Microsoft Partner Network account in Partner Center. 
The application to join the program was rejected because it failed Microsoft standards review. At this point, we are unable to provide any further details.
We are closing this ticket as restricted internally. "

 

My direct questions were not answered. This is absolutely appalling service. 

dangoscomb
Level 2 Contributor

And despite me asking some very specific questions about process and contact information they have just closed it again with the exact same text for the 3rd time.

 

This is insane, is there really no one I can speak to? 

Andra
Community Manager

Hi @dangoscomb,

 

I am sorry to hear, then I`m afraid that is what the verification process team has concluded.

This process does not cover an escalation path.

 

Thank you,

Andra

dangoscomb
Level 2 Contributor

Hi @Andra 

 

Sorry, but that is unacceptable. There must be a way to settle disputes. You can't just turn a long-standing customer away giving no reason and no way to resolve any issues... we are not even being told what the issues are! Microsoft are quite happy to accept our money on a monthly basis for Azure and 365 services, why not as a partner as well?

dangoscomb
Level 2 Contributor

To be clear, these are the questions I have asked. I can see no reason why they should not be answered:

 

- What is "Microsoft standards review"? Where is this process and the requirements documented?

- Why can you not tell me why we have failed? If this is based on information about our company we have a right to know.

- How do I go about making a formal complaint?

- In the absence of a formal complaints process how do we contact your legal department to take this matter further?

 

I don't see any of these queries as unreasonable.

Stadtelmeyer
Level 1 Contributor

Hi @Andra 

 

I do have the same problem with business verification. We are currently having a ticket which is now open since april and our action pack renewal period will expire the next days. Can you help me going through the process? Our ticket is "2104210010003846"

 

Stadtelmeyer_0-1624383963478.png

 

Thank you and kind regards

 

Michael

 

Andra
Community Manager

Hi @Stadtelmeyer ,

 

Thank you for the details! 

Please make sure you have reviewed the documentation and add any missing items to your ticket: https://docs.microsoft.com/en-us/partner-center/verification-responses

I will have a team look at this case.

 

Kind regards,

Andra

AstrisDave
Level 1 Contributor

Hi,

 

I too am experiencing difficulty with partner verification and have been rejected at the 'Employment Verification' step but the page indicates it is the email ownership that is the issue:

Stage.png

Reading has given me some hope. I am applying for of the partner program and have supplied all of the document I can including:

Articles of Association for the company

Company registration certificate from the registrar of companies 

Invoices for Email Domain detailed the Name and Address of the company 

Even updated our website to display the ticket id's.

Tracking.PNG

 

I understand the need to careful vetting and even understand this benefits me but the lack of any feedback after 2 week of applications is frustrating. 

 

2105310040002376 & 2106100040002982

 

Any help or direction would be great and appreciated.

 

Kind Regards,

 

David

AstrisDave
Level 1 Contributor

Hi All,

 

Just an update, the approvals are all through and it looked like I had not got an exact match on the company name and address + I compounded my issues by not being patient enough. I takes a couple of days sometimes before actions you make in the portal get reflected there.

 

In total it took about 4 weeks to clear through the process.

 

Thanks to Andra for being patient.

 

David

 

 

Andra
Community Manager

Hi @AstrisDave  I am glad everything is sorted now.

Yes, patience is key in this process.

 

Thanks for the follow-up,

Andra

Talmaf
Level 1 Contributor

Hi @Andra 

 

We are stuck on employment verification saying, "We were not able to verify your email domain. Please work with your Primary Contact/Global Admin to get this fixed."

 

Please assist

Andra
Community Manager

Hi @Talmaf ,

 

thanks for sharing this information.

Please follow the guidance in this documentation: https://docs.microsoft.com/en-us/partner-center/verification-responses

Also you can use this link to submit a case to support with additional documentation: https://partner.microsoft.com/support

 

 

Thank you,

Andra

Talmaf
Level 1 Contributor

Hi @Andra 

 

We did submit and our case ID is 2106230040001231 but we haven't received any feedback yet

Andra
Community Manager

@Talmaf greetings!

 

I queued your case for an internal investigation and hope to hear more updates at the begining of next week.

 

Thank you for your patience,

Andra