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johnwest80
Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

 

 

270 REPLIES 270
Andra
Community Manager

Hi @EmrichMichael ,

 

thanks for the details. So you are saying your partner account is authorized in Partner Center and you can`t purchase MAPS because of an intermittent issue or your partner account is suspended completely?

I am adding here the documentation supporting the purchase process for MAPS for the first scenario Microsoft Action Pack Purchase in Partner Center

 

Thank you,

Andra

EmrichMichael
Level 1 Contributor

Hi @Andra 

 

unfortunately, i can't get that far. we are authorized in the csp area. The MPN ID is also displayed there. In the MPN area I only get Programs, Adv. Specializations and Benefits displayed. No membership offers and no competencies.

 

BR

Michael

Andra
Community Manager

Hi @EmrichMichael ,

 

 

I will forward internally your case for a check as well.

 

Thank you,

Andra

D2020Partner
Level 2 Contributor

Hello @Andra 

 

I am not able to buy an action pack even though I  was approved back in May 2021. I have a ticket out since June 1st; however, I am not getting a resolution (2106010040002363). Really appreciate your help, or you can escalate it to the proper channel.   I am sorry for my frustration throughout this process; however, this process takes the best of us and should be straightforward.

 

Thank you so much!

Best,

DT

ctcuser
Level 2 Contributor

I dont understand why Microsoft doesn't solve the process problems with these Partner Verification processes. These processes are clearly the most discussed on the Microsoft Partner Community discussion website. Partner Membership Discussions - Microsoft Partner Community

 

Surely Partners and Microsoft's Customers would benefit from Partners being focused on solving customer problems instead of being distracted by these verification processes. 

ctcuser
Level 2 Contributor

Thankyou @Andra for your assistance. 

Yes, we have provided many times what we believe to be the correct documentation. 

However no one at Microsoft Support is responding with an intelligent reply. 

I keep getting the same robotic response requesting the exact same information. No one is providing an explanation of what is wrong with the document that I keep sending. 

Microsoft provides a lot of products/services that provide value to the businesses my customers own and to my business.

This MPN account verification service is a distraction that removes some of that value.

ctcuser
Level 2 Contributor

Hello

 

I am also facing this Employment Verification error.

We have provided the requested information, but still keep getting the same robotic replies. 

Raise support ticket 2106160010003002

Responded numerous times. I don't know what is wrong with the info we have provided or what parts of our profile are a concern for Microsoft. What ever we need to do we will do, but Microsoft Partner Support keeps replying with the same robotic response. 

Our CSP Microsoft distributor seems to be powerless to do anything to assist. 

Please help. 

Andra
Community Manager

Hi @ctcuser ,

 

thanks for the details.

Seems like you provided required documentation but please consult this guide and make sure there isn`t anything missing: Verify your account information - Partner Center | Microsoft Docs

I have forwarded your case internally for another check.

 

Thank you,

Andra

ctcuser
Level 2 Contributor

Hello @Andra 

Our verification has now passed. 

Thankyou for your assistance. 

This was a very stressful process. I cannot understand why it isn't possible to actually talk to a person involved in the verification process. 

I can understand why these verification processes are the most discussed on this website. Hopefully Microsoft will fix this verification process so it isn't as stressful for partners. 

dangoscomb
Level 2 Contributor

Hi @Andra 

 

We have been having issues getting past Business Verification for a while now. The details submitted match our registered details with Companies House and Dunn & Bradstreet exactly but every time the submission is rejected in under an hour with no explanation.

 

I have a support case open but its not been responded to (2106250040001509). Is it possible to get someone to take a look and get in touch with me please? Thanks!

dangoscomb
Level 2 Contributor

Hi @Andra 

 

My case has now been closed saying we have failed "Microsoft standards review" and that no further information can be provided... what on earth is this review!? How can we get this resolved if no one can tell us what is wrong with the application? Is there any way to get this looked at please?

Andra
Community Manager

Hi @dangoscomb ,

Seems like this is the conclusion after the team has verified all documentation, hence I do not see way for another team to look at this.

 

Thank you,

Andra

dangoscomb
Level 2 Contributor

Hi @Andra 

I need to understand WHY they have declined it? There should be no reason. We have been trading over 20 years, we have been a partner for years and buy numerous O365 and Azure subs on a monthly basis... to be told "no, but we won't tell you why" is ridiculous! How do we go about making a formal complaint?

Andra
Community Manager

Hi @dangoscomb ,

 

After the case was closed have you tried reopening it and ask for more information?

 

Thanks,

Andra

dangoscomb
Level 2 Contributor

Hi @Andra 

 

I have, yes, however the initial response included the phrase "At this point, we are unable to provide any further details."... so I don't hold out much hope!

 

All I would like to do is understand what is wrong so that we can resolve the issue or provide any information which is missing. Unless someone can explain what that is how are we supposed to resolve it!? If there is any way at all to get someone to call me (number is on the account, obviously) I would really appreciate it.

 

Thanks,

 

Dan

Andra
Community Manager

Hi Dan,

 

You can share with me the case # for reference.

This matter needs to be addressed with the support team via the case you have already submitted. The team has most visibility and ability to advise if there is any additional step you need to take or not.
Submitting online cases is the available route.

 

Thank you,

Andra

dangoscomb
Level 2 Contributor

Hi @Andra 

 

Of course, the number is 2106250040001509.

 

Thank you

 

Dan

Andra
Community Manager

Thanks @dangoscomb @D2020Partner I will check the cases with an internal team and whether there is any other information or process we can help with and will update you as soon as possible.

 

I appreciate your patience,

Andra

D2020Partner
Level 2 Contributor

Hello @Andra 

 

A friendly nudge for this issue (2106010040002363).   

 

Thank you so much for your offer to help.

 

Best,

DT

D2020Partner
Level 2 Contributor

Hello @Andra 

 

I am still not able to buy an action pack since May 4th, 2021. Emails Olga sending me that my ticket ((2106010040002363 and escalation ticket # 11077209.) is resolved is not true.  I am not able to keep the ticket open since I can't access it. I am still getting the same error message I have been getting Since May 2021. I really don't understand what's going on, and I feel like emails Microsoft is sending that my issue is resolved are Automated emails without verifying my problem is resolved or not.

 

 

 

Very Frustrated with 2 and half months of these going back and forth!! 

 

 

Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked.

 

If you require further information please contact support with reference number: 715-123160 and transaction ID: e9ebd5b2-18ea-4f0c-82ec-121e6b5cd36d.

 

D2020Partner
Level 2 Contributor

Hello @Andra 

 

Thank you for reaching out to Olga. 

 

Question?

 

Why they have been asking following information again (I have provided it 4 times so far). We are going back to another circular ride? Please advise. 

 


Also, kindly see the listed documents that you need to submit;
· Domain registration / Domain invoice at registration or renewal that lists Entity/User name and domain as it is stated on your account.
· Official business document, such as a business registration form, business charter, or articles of incorporation that lists Entity name and address as it is stated on your account

 

Best