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johnwest80
Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

 

 

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v-jillarmour
Community Manager

If you have questions about your ticket my advice would be to be patient with the support team. They have many cases to wade through and are getting to each ticket as soon as they can. Hang in there! 

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369 REPLIES 369
Andra
Community Manager

Hi @ctcuser ,

 

thanks for the details.

Seems like you provided required documentation but please consult this guide and make sure there isn`t anything missing: Verify your account information - Partner Center | Microsoft Docs

I have forwarded your case internally for another check.

 

Thank you,

Andra

ctcuser
Level 2 Contributor

Hello @Andra 

Our verification has now passed. 

Thankyou for your assistance. 

This was a very stressful process. I cannot understand why it isn't possible to actually talk to a person involved in the verification process. 

I can understand why these verification processes are the most discussed on this website. Hopefully Microsoft will fix this verification process so it isn't as stressful for partners. 

dangoscomb
Level 2 Contributor

Hi @Andra 

 

We have been having issues getting past Business Verification for a while now. The details submitted match our registered details with Companies House and Dunn & Bradstreet exactly but every time the submission is rejected in under an hour with no explanation.

 

I have a support case open but its not been responded to (2106250040001509). Is it possible to get someone to take a look and get in touch with me please? Thanks!

dangoscomb
Level 2 Contributor

Hi @Andra 

 

My case has now been closed saying we have failed "Microsoft standards review" and that no further information can be provided... what on earth is this review!? How can we get this resolved if no one can tell us what is wrong with the application? Is there any way to get this looked at please?

Andra
Community Manager

Hi @dangoscomb ,

Seems like this is the conclusion after the team has verified all documentation, hence I do not see way for another team to look at this.

 

Thank you,

Andra

dangoscomb
Level 2 Contributor

Hi @Andra 

I need to understand WHY they have declined it? There should be no reason. We have been trading over 20 years, we have been a partner for years and buy numerous O365 and Azure subs on a monthly basis... to be told "no, but we won't tell you why" is ridiculous! How do we go about making a formal complaint?

Andra
Community Manager

Hi @dangoscomb ,

 

After the case was closed have you tried reopening it and ask for more information?

 

Thanks,

Andra

dangoscomb
Level 2 Contributor

Hi @Andra 

 

I have, yes, however the initial response included the phrase "At this point, we are unable to provide any further details."... so I don't hold out much hope!

 

All I would like to do is understand what is wrong so that we can resolve the issue or provide any information which is missing. Unless someone can explain what that is how are we supposed to resolve it!? If there is any way at all to get someone to call me (number is on the account, obviously) I would really appreciate it.

 

Thanks,

 

Dan

Andra
Community Manager

Hi Dan,

 

You can share with me the case # for reference.

This matter needs to be addressed with the support team via the case you have already submitted. The team has most visibility and ability to advise if there is any additional step you need to take or not.
Submitting online cases is the available route.

 

Thank you,

Andra

dangoscomb
Level 2 Contributor

Hi @Andra 

 

Of course, the number is 2106250040001509.

 

Thank you

 

Dan

Andra
Community Manager

Thanks @dangoscomb @D2020Partner I will check the cases with an internal team and whether there is any other information or process we can help with and will update you as soon as possible.

 

I appreciate your patience,

Andra

D2020Partner
Level 2 Contributor

Hello @Andra 

 

A friendly nudge for this issue (2106010040002363).   

 

Thank you so much for your offer to help.

 

Best,

DT

D2020Partner
Level 2 Contributor

Hello @Andra 

 

I am still not able to buy an action pack since May 4th, 2021. Emails Olga sending me that my ticket ((2106010040002363 and escalation ticket # 11077209.) is resolved is not true.  I am not able to keep the ticket open since I can't access it. I am still getting the same error message I have been getting Since May 2021. I really don't understand what's going on, and I feel like emails Microsoft is sending that my issue is resolved are Automated emails without verifying my problem is resolved or not.

 

 

 

Very Frustrated with 2 and half months of these going back and forth!! 

 

 

Microsoft runs on trust. We engage in a rigorous set of evaluation and certification processes; as a result your request was blocked.

 

If you require further information please contact support with reference number: 715-123160 and transaction ID: e9ebd5b2-18ea-4f0c-82ec-121e6b5cd36d.

 

D2020Partner
Level 2 Contributor

Hello @Andra 

 

Thank you for reaching out to Olga. 

 

Question?

 

Why they have been asking following information again (I have provided it 4 times so far). We are going back to another circular ride? Please advise. 

 


Also, kindly see the listed documents that you need to submit;
· Domain registration / Domain invoice at registration or renewal that lists Entity/User name and domain as it is stated on your account.
· Official business document, such as a business registration form, business charter, or articles of incorporation that lists Entity name and address as it is stated on your account

 

Best

 

Andra
Community Manager

Hi @D2020Partner ,

 

You are welcome. Since this issue is being handled now, let`s disengage from the public forum and continue this conversation via private messaging. 

I am not clear why you are requested those documents, I suggest you share with me a personal email address via private message to streamline communication.

 

Thank you,

Andra 

Andra
Community Manager

Thanks for the nudge, @D2020Partner ! 👍

I just dropped you a private message.

 

Have a great week ahead,

Andra

dangoscomb
Level 2 Contributor

Hi @Andra 

 

They have just re-closed the case with the exact same text again:

 

"Thank you for your inquiry about your Microsoft Partner Network account in Partner Center. 
The application to join the program was rejected because it failed Microsoft standards review. At this point, we are unable to provide any further details.
We are closing this ticket as restricted internally. "

 

My direct questions were not answered. This is absolutely appalling service. 

dangoscomb
Level 2 Contributor

And despite me asking some very specific questions about process and contact information they have just closed it again with the exact same text for the 3rd time.

 

This is insane, is there really no one I can speak to? 

Andra
Community Manager

Hi @dangoscomb,

 

I am sorry to hear, then I`m afraid that is what the verification process team has concluded.

This process does not cover an escalation path.

 

Thank you,

Andra

dangoscomb
Level 2 Contributor

Hi @Andra 

 

Sorry, but that is unacceptable. There must be a way to settle disputes. You can't just turn a long-standing customer away giving no reason and no way to resolve any issues... we are not even being told what the issues are! Microsoft are quite happy to accept our money on a monthly basis for Azure and 365 services, why not as a partner as well?

dangoscomb
Level 2 Contributor

To be clear, these are the questions I have asked. I can see no reason why they should not be answered:

 

- What is "Microsoft standards review"? Where is this process and the requirements documented?

- Why can you not tell me why we have failed? If this is based on information about our company we have a right to know.

- How do I go about making a formal complaint?

- In the absence of a formal complaints process how do we contact your legal department to take this matter further?

 

I don't see any of these queries as unreasonable.