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Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

 

 

124 REPLIES 124
Microsoft

Hi @Reece 

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

I am sorry to hear about your issue with the registration on MPN. However, you need to provide some documentation about your company in order to be able to complete your account activation. 

 

I recommend you contact Frontline Support by this phone number 1-800-MPN-SOLVE

 

They will help you with all the explanations about how the company verification works.

 

Thank you!

Mihai

 

Level 1 Contributor

Hi Mihai,

 

I don't have documentation about my company because I don't have a "company". A sole trader – also known as a sole proprietorship – is a simple business arrangement, in which one individual runs and owns the entire business. I am a sole trader and this means I can operate a small business without all the complexities of setting up a "company". The ONLY documentary evidence I could provide you with is a bank statement in the businesses name.

 

I would rather avoid an expensive international call to the US - is there any way to communicate wih someone via chat or email?

 

Thanks

 

Reece

Microsoft

Hi @Reece 

 

Thank you for the clarifications! 

 

Could you please let me know in what country are you based? I thought you were based in the USA, this is why I shared the US number.

 

Please go on the following link and select the options you want in order to contact the support accordingly and create the ticket.

 

Thank you!

Mihai

Level 1 Contributor

Hi Mihai,

 

I'm in the UK. I don't know if you don't have a similar sole trader status in the US, so this might be why so many of us here are having this issue.

 

When I follow the support link and choose the issue I'm having:

 

Annotation 2019-11-13 110200.png

I end up here: https://support.microsoft.com/en-gb/help/4522960/vetting-process-for-partners-in-partner-center?tpqid=100-000083 and this article stops before it gets to Business verification, so it's no help at all.

 

The support link from within the Partner Centre is how I ended up here and I don't see any other contact options. I'm just going round in circles and really would appreciate being able to speak to someone!

 

Thanks

 

Reece

Microsoft

Hi @Reece 

 

The reason I have guided you to that link is to contact the frontline. You just have to select the country and then search for your issues and select the issue category as per attachment. Then you would've been provided with a phone number for GB. 

 

Please check the attached photo for reference. 

 

Thank you!

Mihai

 

Level 1 Contributor

Hi,

 

Sorry, didn't see the link that revealed the hidden fields.

 

Thanks, I'll do that now.

 

Regards

 

Reece

Microsoft

Hi @Reece 

 

I am glad I was able to help! 

 

Please feel free to post on the community whenever you have queries or you think that another partner had a similar experience as you do.

 

Also, it would be great if you would also help partners on the community with your know-how acquired over time. 

 

Thank you!

Mihai

 

Visitor 1

Hi,

 

i have the exact same issue. I have have to send my verification - but no email address or contact number is beeing provided.  

 

veri.PNG

 

I am also a sole trader and working in austria. Would appreciate any help.

 

Best regards,

 

schnurzli

Microsoft

Hi @schnurzli 

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

Have you tried as per my instructions above? With the exact link that I have sent. 

 

Please follow the instructions and I can guarantee that the support team will help you. 

 

Thank you!

Mihai

Visitor 1

I'm facing the same issues, i've been passed around three departments now. There isn't any information given to suggest what we're failing on, but getting the dreaded 

image.png

To be honest, noone in microsoft seems to have a clue how to solve this. First we followed the support process through the partner centre. This was a miserable experience because you couldn't speak to anyone, only chat, and then you were always first in the queue (ie noone was answering). Eventually we got through but the support representative had no idea. We then were passed to the MS Dev Centre Support (case ID 1485842469 ). Immediately they also washed their hands of it and said it would be redirected to a 'specialized team'. Next we got the Microsoft Store Team, I provided them with a LONG explanation, attachments of my companys 'Cetficicate of Incorportation' and 'Trade Mark Registration', our DUNS number, and link to companies house to verify the company. They only advice was to retry (of course we've done this, many times) and passed us back to the Developer Support Centre (Grr). Apparantly now we have someone (Camilla R.) who has 'taken ownership of this', however despite emailing and requesting contact we've had nothing back.

 

This is incredibly frustrating. We have developed an appx using the microsoft recommended methods and can't use it because of this problem. 

 

Please can someone take 'ownership'. Case 1485842469

Microsoft

Hi @jpassingham,

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

I am taking the ticket ID "1485842469" to find who took over the ticket and what is the status. Thank you very much for you patience. I hope your issue will be solved as soon as possible. 

 

Have a nice day!

 

Mihai

Microsoft

Hi @jpassingham 

 

Thank you for your patience! 

 

I have checked in our systems and I see you are already enrolled with an 'Active' account in Partner Center, everything is authorized, no vetting issues. 

 

Do you confirm everything is alright now with your acccount?

 

Thank you!

Mihai

Visitor 1

Similar problem here - Failing verification of Emplyment verification.

 

After a long online chat session and it failing AGAIN - I have raised a support case.

619083094592105

 

 

Anonymous
Not applicable

I am stuck at email domain verification, I accidentally deleted the TXT record from my domains DNS after migration so I think this might be the cause.
However there doesn’t seem to be a way to retrieve the MS= value anywhere?
Does anyone know how/where I can get this from?

Microsoft

@Anonymous : Which domain verification? The domain verification in AzureAD - or the email verification for MPN registration?

The TXT record is no longer required once the custom domain is verified in AzureAD. For email verification in MPN regsitration an email will be send to the designated primary contact's work email - so it is important that emails can be received with this adress.

Visitor 1

I have same issue here and keep trying to register, but failed again and again. How can I pass it??

Microsoft

Hi @ubntxm  - If above posted guidances from Andra (from 5-23-2019) reg. the important steps does not help, please open a ticket in Partner Center to get this tracked.

Visitor 1

Hi

I am having the same issue too. It’s a nightmare.

I have decided to register with Dun & Bradstreet, but it takes a few days to get a DUNS number, but this will mean I am on the list, then I can try again with Microsoft.

I will let you know how I go on
Community Manager

Hi Everyone,

 

Please note we have moved all threads from MPC on this topic, here. 

From your replies we see the blocker appears on the Business Verification shown below.

12.jpg

 

Microsoft Partner Network Support is seeing an increased volume of support cases regarding Business Verification topic, hence you are experiencing a longer resolution time than usual.

Due to higher than normal volume, please allow at least 3 weeks for vetting to be completed.  

 

If you have an MPN membership, you are not impacted by the validation process and can continue using your membership as per notification in yellow.13.png

 

Because the Microsoft Partner Community is a central destination for thought leadership on business best practices, Partner news, education, events, and new business opportunities, we want to highlight some crucial steps for the Business Verification process. So here goes:

  • Please create a new account with the correct country code if you entered the wrong country code initially.
  • Please update the account information with a complete company name, address, and a valid phone number belonging to your organization and corresponding to the country code.
  • If you already have an open case, to validate the company legal business identity, please provide a scanned copy of an official business document, such as:
    • business registration form
    • business charter

              OR

    • articles of incorporation.

 

! Print screens, screenshots or Snips are not an acceptable form of documentation. Attachments larger than 8mb cannot be received by the system. Please advise if you are unable to provide smaller attachments.

 

Making sure you added the right data in the system will make the whole process much easier and decrease the time of resolution significantly.

 

We would also like to remind you that a complementary support service called The Partner Virtual Agent, built using Dynamics 365 Virtual Agent for Customer Service, will be coming to the Microsoft partner website site in the future. For more information, please join this Ask Microsoft Anything event on June 19, 2019.

 

Have a great day ahead!
Andra

 

Visitor 1

Hi,

 

The verification status in the partner profile remains on business verification. I have updated the information a few times without success.

2018-12-17 11_38_46-Partner profile.png

Is there a possibility to restart the verification?

Thank you.

Visitor 1

We have an issue with verification and no idea why?