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johnwest80
Level 2 Contributor

Business verification - We were not able to verify your business details

I have been a partner for quite a while.  Now that I'm moving over, I'm finding that my verification failed.  The screenshot tells the story.  I'm just a sole proprietorship and work hard to build apps for clients with .net and sql server and azure.  Being a partner gives me credibility in this process.  I'm not sure what my next step is towards verification, but I've seen Microsoft people reach out on here before, so I'm hoping someone will do so again and give me some assistance.  Thx.

 

 

269 REPLIES 269
tobimax
Level 2 Contributor

I have reached out to another Partner Centre Moderator in the UK - Sophie Ware. Hopefuly she kind get to the bottom of it.

 

I'll post back here if I get a resolution.

 

Regards

 

Toby.

Andra
Community Manager

Hi @Panakos,

 

I am really sorry to see you are hitting a snag on this topic and thank you for sharing this feedback with the Microsoft Partner Community

I`m wondering if the current form you have registered is entirely in english or still has remaining sections in greek, as this might slow down the process?

 

As my colleague @Mihai mentioned above, indeed this is the best path, to addres directly to frontline support, as they can access your data and take necessary actions or advise.

Aditionally do you have an open support ticket number you could share with me here or in a private message for further check ?

 

Have a great day ahead!

Andra

Panakos
Level 2 Contributor

I changed yesterday all the Greek text in the customer profile at the partner center to help your crew to resolve the issue. Right now the Legal business profile is awaiting the Employment Verification and the Partner info is stuck on Business Verification. 

 

The frontline agent answered today that the investigation is still ongoing. Perhaps because I complained directly to her when I read "I will now proceed on closing this ticket." Still, I don't know what else they need from me to help them solve this situation.

Andra
Community Manager

Hi @Panakos ,

 

Alright, I am glad we clarified and this case is being taken care of.

If the verification is still ongoing, it will probabily take a week long or two, given the higher volume of requests.

 

Do let us know how this progresses!

 

Thanks,

Andra

 

 

Panakos
Level 2 Contributor

It's a month now and nobody contacted me so far. The issue keeps going on without a resolution or progress at all. It's for sure more time than a week or two.

SteveEvans
Visitor 1

We are unable to validate your request at this point of time. One additional step is needed to validate your account. Our account team is on standby and ready to help you. Please contact us with this reference number: 715-123160 and transaction ID: a1373a60-1fbe-4c22-89a4-cc863d29c81d.

 

I click on "Contact Us" but nothing but a circular reference of text! I opened a ticket: 620010294699166

 

After years of being a MS Partner, and paying anual subscriptions, every requests for software or keys is now rejected. What suddenly changed? I have a client waiting now for software support and I am unable to fulfil my contract. This is embarrasing, and potentially liable. I have uploaded the Articles of my company (yes, it's stuck on Business verification). But as I have said, this is now after 20 years in the business?????

Mihai
Microsoft

Hi @SteveEvans 

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

I am so sorry to hear that you weren't able to validate your account. I see that you must provide a copy of a an official business document, such as a business registration form, business charter of articles of incorporation in a PDF format. However, this must be done with a frontline agent, therefore you have done the right thing opening a ticket. You will be contacted soon in order to go further with your validation. 

 

Thank you!

Mihai

 
AlexanderP
Visitor 1

I'm experiencing the same issue while trying to renew my Action Pack subscription.

 

I am a sole trader, and I've had Action Pack for 2 years without issue until this month.

 

Please assist. 

Mihai
Microsoft

Hi @AlexanderP 

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

The solutuion for this is the same as I have suggested in my above post. Only by contacting a frontline agent you will manage to solve your problem. Use this link to get in touch with Microsoft support. 

 

Thank you!

Mihai

Ahowson
Visitor 1

Screenshot from 2019-11-30 11-10-02.png

I'm sure that my business email address (which I provided) has the same domain as my company Website. So what I'm I doing wrong?

aodoherty
Visitor 1

Hi Everyone

 

I've been a Microsoft Partner for approx. 15 years and now I cannot get past the Employment Verification during renewal; I've gone around in circles, wasted over 12 hours trying to understand what is wrong, eventually I raised a ticket, the ticket is as yet unanswered (four days old, at this point). If I call support on the telephone, I get a recorded message directing me to create a ticket. Please come back Bill Gates, we miss you, since you've been gone Microsoft is failing its partners.

 

Anthony O'Doherty

London. UK

Mihai
Microsoft

Hi @Ahowson 

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

I am sorry to hear that you have encountered issues when trying to enroll in Microsoft Partner Network.

 

The best solution here is to raise a ticket to Frontline support. They will be helping you with system checks, data verification, etc. 

 

Please follow the below link which will get you to the ticket creation page:

 

https://partner.microsoft.com/en-US/support

 

Thank you!

 Mihai

Reece
Level 1 Contributor

Having the same issue as everyone else here. I am a UK sole trader and verification always fails at the Business Verification stage.

 

MPN.png

When I click 'contact support' for this issue I just go in a circle of links back to where I started, with no option to actually communicate with anyone.

 

As well as this business, I also work full-time for an employer so I'm not at home during the day and tend not to answer unknown numbers originating in the US! I can't "provide an official copy of business registration such as a business charter or articles of incorporation" because I'm a sole trader.

 

Is there any other way to get verified?

Mihai
Microsoft

Hi @Reece 

 

Thank you very much for getting in touch with us on Microsoft Partner Community!

 

I am sorry to hear about your issue with the registration on MPN. However, you need to provide some documentation about your company in order to be able to complete your account activation. 

 

I recommend you contact Frontline Support by this phone number 1-800-MPN-SOLVE

 

They will help you with all the explanations about how the company verification works.

 

Thank you!

Mihai

 

Reece
Level 1 Contributor

Hi Mihai,

 

I don't have documentation about my company because I don't have a "company". A sole trader – also known as a sole proprietorship – is a simple business arrangement, in which one individual runs and owns the entire business. I am a sole trader and this means I can operate a small business without all the complexities of setting up a "company". The ONLY documentary evidence I could provide you with is a bank statement in the businesses name.

 

I would rather avoid an expensive international call to the US - is there any way to communicate wih someone via chat or email?

 

Thanks

 

Reece

Mihai
Microsoft

Hi @Reece 

 

Thank you for the clarifications! 

 

Could you please let me know in what country are you based? I thought you were based in the USA, this is why I shared the US number.

 

Please go on the following link and select the options you want in order to contact the support accordingly and create the ticket.

 

Thank you!

Mihai

Reece
Level 1 Contributor

Hi Mihai,

 

I'm in the UK. I don't know if you don't have a similar sole trader status in the US, so this might be why so many of us here are having this issue.

 

When I follow the support link and choose the issue I'm having:

 

Annotation 2019-11-13 110200.png

I end up here: https://support.microsoft.com/en-gb/help/4522960/vetting-process-for-partners-in-partner-center?tpqid=100-000083 and this article stops before it gets to Business verification, so it's no help at all.

 

The support link from within the Partner Centre is how I ended up here and I don't see any other contact options. I'm just going round in circles and really would appreciate being able to speak to someone!

 

Thanks

 

Reece

Mihai
Microsoft

Hi @Reece 

 

The reason I have guided you to that link is to contact the frontline. You just have to select the country and then search for your issues and select the issue category as per attachment. Then you would've been provided with a phone number for GB. 

 

Please check the attached photo for reference. 

 

Thank you!

Mihai

 

Reece
Level 1 Contributor

Hi,

 

Sorry, didn't see the link that revealed the hidden fields.

 

Thanks, I'll do that now.

 

Regards

 

Reece

Mihai
Microsoft

Hi @Reece 

 

I am glad I was able to help! 

 

Please feel free to post on the community whenever you have queries or you think that another partner had a similar experience as you do.

 

Also, it would be great if you would also help partners on the community with your know-how acquired over time. 

 

Thank you!

Mihai

 

schnurzli
Visitor 1

Hi,

 

i have the exact same issue. I have have to send my verification - but no email address or contact number is beeing provided.  

 

veri.PNG

 

I am also a sole trader and working in austria. Would appreciate any help.

 

Best regards,

 

schnurzli