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Level 2 Contributor

Action Pack Error 715-123160

I have been trying to use my benefits as an Action Pack member but I keep receiving the error:715-123160. I have contacted front-line support a couple times and I keep getting the canned response:

"Your access will not be reactivated as it does not satisfy Microsoft systems or security criteria. Please be aware of the fact that raising new support cases for this issue won’t change the communicated outcome."

 

No one can tell me the criteria that I'm supposed to adhere and I'm at a loss. My account is nearly a month in and I haven't been able to do anything about the problem. 

 

Anyone have any suggestions?

68 REPLIES 68
Community Manager

Hi Jacob,

 

Thank you for the follow-up and hopefully this can help you progress the resolution.

Please read this documentation specifically for the Business Verification process.

Depending on the step where you are stuck, you need to raise a case to support, indicating the patch matching to that step, please see the options below:

Andra_0-1594796672253.png

 

 

The best route to get support for this matter is via Frontline Support, as agents have visibility over your account, organization details etc.

 

Thank you,

Andra

Level 1 Contributor

Hi Andra,

The Verification Status is: Authorized (after a few hiccups in January). But I have been trying to renew our MAPS subscription for months now.

When I try to renew I get this error message: "We are unable to validate your request at this point of time.One additional step is needed to validate your account. Our account team is on standby and ready to help you. Please contact us with this reference number: 715-123160 and transaction ID: 37062afe-c376-47d3-865c-506a8346af14."

 

I have contacted frontline support and received over 30 emails most in the line of: "

Receive a cordial greeting,I contact you to indicate that the team in charge continue working on the case, when I get some response from the escalation team, I'll let you know right away. ..."

 

Finally I got an email saying: "I am contacting you to continue your case 1494299222 about "Error 715-123160 in Partner Center".

The escalation team inform us that your request to get unblocked were rejected and your access to Partner Center will not be re-activate for decision of the global team, it means you will not be able to join Partner Center using your profile."

 

In a final mail they suggested it may have something to do with the onmicrosoft account, but they were not able to help. 

I tried everything I could think of. Re-read all the bulletins about the transition to MFA. Double checked all required security settings in the Azure AD. But it is still not working. 

 

I have been a partner for over 10 years. I need help getting this fixed. That is what partners do, help each other. Can you please put me in contact someone who can help me?

 

 

 

 

Level 2 Contributor
Level 2 Contributor

Hi Jacob,

I'm having the same issue as yours, could you please tell me if your issues being sorted? if it is, how as well please.

 

Thanks

Community Manager

Hi @Jacob ,

 

Thank you for the detailed feedback!

Indeed the community is a place to connect, share business best practices and help other partners.

This type of issue, however, is something that only Frontline Support can handle and advise on.

If this is an MFA situation, perhaps you can follow this path:

 

Andra_0-1595411498196.png

I can only advise to this extent.

 

Thank you for understanding,

Andra

Level 2 Contributor
Level 2 Contributor

Hi Andra,

I'm having the same issue Jacob & it's over a month now. I'm trying to get the action pack for the first time (not a renewal), the partner & the developer status are authorized but getting the following error when I'm trying to pay for the action pack.

----------------------------------------------------------------------

We are unable to validate your request at this point of time.
One additional step is needed to validate your account. Our account team is on standby and ready to help you. Please contact us with this reference number: 715-123160 and transaction ID:
----------------------------------------------------------------------

Tried this with MPN support which redirect to a third party support team (Teleperformance - Portugal) & their support is hopeless, can you please a shed a light on this. I've googled this issue & there are plenty of similar cases like this unanswered by Microsoft.

 

I'd be very grateful to you if you can help me on this please.


Thanks.

 

Level 2 Contributor
Level 2 Contributor

Is there anybody at Microsoft that can help me?

Level 1 Contributor

Hello,

 

Support has been extremely unhelpful with this so thought would reach out and see if anyone else is having this problem and how to fix.   When attempting to purchase MAPS I am getting this error:

 

One additional step is needed to validate your account. Our account team is on standby and ready to help you. Please contact us with this reference number: 715-123160 and transaction ID: 664e783a-8e8b-4146-ab76-2d165f4e0844.

 

Unfortunately when contacting support I am just seem to be strung along as things are "escalated to Engineering" with no real solution.  I haven't been asked for any more documents after sending in my receipts for my domain name.    

Level 1 Contributor

Any further with this? I get the same error message, support have just closed it off.

 

Thanks

Level 2 Contributor
Level 1 Contributor

@Andra 

 

Unfortunately frontline support is closing the tickets without giving any indication on how to solve this issue.   Please see that ticket 2010050040000034 needs to go where it needs to go.  

 

Thanks,

Nick

Community Manager

Hi @nicklinn ,

 

Thanks for your feedback!
This Partner Center experience (715 error) has been escalated internally and currently pending a response from the engineering, however it is good you have an open case with support as well.

Frontline Support will offer you proper guidance.

 

Thank you,

Andra

Level 1 Contributor

Any updates to this? I get the same canned response about not meeting reuirements....

Visitor 1

I have the same issue - any update on this?

Community Manager

@dwarren@lorby@tmpkn@RNR1995 , @Dusty  Good day to you!

 

Chiming in to say that the 715 error has been escalated internally and there is work in progress to address it.

While this is out of my reach in terms of ETAs, once there is more information and guidance available, it will be communicated on the forum.

 

Thank you for understanding,

Andra

Level 2 Contributor

Hahahaha, just got an email from Microsoft suggesting I sign up for an Action Pack. Hilarious

maps-email.PNG

Community Manager

Hi @lorby ,

 

I believe you are getting this as a result of subscriptions you made in the past?

 

Thank you,

Andra

Level 2 Contributor

Nope, this was my first attempt to get one. Overall a fantastic experience with Microsoft.....    /sarcasm

Level 2 Contributor

Still no update, still can't subscribe. Can anyone actually buy an action pack from Microsoft? There's threads on reddit, here and multiple other forums with people either not able to purchase in the first place or even worse, having their access revoked after purchasing.

The error message is still just as unhelpful as ever and the support team are still giving the same unhelpful responses.

Level 2 Contributor

Andra,

 

We are all very frustrated by this level of support. As start ups during Covid, this is unacceptable service from Microsoft. Instead of escalation, we need proper help on our accounts. I can tell there are a lot of folks having this issue and no response from Microsoft has been issued regarding a solution or even acknowledgement of the absurd decision tree in which we have fallen from for our accounts.

Level 2 Contributor

Hi Andra,

 

Got the response to my ticket about this yesterday afernoon. The "backend team" at Microsoft just told me to get lost. "I do not meet the systems or security criteria. My access will not be reinstated. Do not try and recreate a new account". They refuse to tell me what is missing or any chance to rectify it. Extremely rude and unhelpful, huge waste of my time and effort.

Level 2 Contributor

I just tried to sign up for an action pack and am receiving the same error message. My account and business are both listed as authorized and I have tried turning on MFA in azure but it makes no difference. I have submitted a ticket but it doesn't look like that will do much judging from these responses.