Customer Service Omni channel-Video call on mobile

[Chrysa]

Hi team, regarding the Omni channel for Customer Service.

I read that it supports Video call. https://docs.microsoft.com/en-us/dynamics365/omnichannel/agent/agent-oc/call-options-visual-engagement

Is it supported if the customer uses his mobile?

Thank you!

Chrysa

[Andra]

I understand.

Hopefully the D365 Community can guide you on this topic.

thanks

Andra

[Andra]

Hi @Chrysa ,

Looks this thread remained unaddressed. Have you found an answer to this query?

You might want to look into Dynamics 365 Community for more details.

Have a great day ahead,

Andra

[Chrysa]

Hi Andra, no I didn't find a solution..