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06-01-2020
07:27 AM
Customer Service Omni channel-Video call on mobile
Hi team, regarding the Omni channel for Customer Service.
I read that it supports Video call. https://docs.microsoft.com/en-us/dynamics365/omnichannel/agent/agent-oc/call-options-visual-engagement
Is it supported if the customer uses his mobile?
Thank you!
Chrysa
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09-08-2020
04:28 AM
I understand.
Hopefully the D365 Community can guide you on this topic.
thanks
Andra
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09-08-2020
02:45 AM
Hi @Chrysa ,
Looks this thread remained unaddressed. Have you found an answer to this query?
You might want to look into Dynamics 365 Community for more details.
Have a great day ahead,
Andra
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09-08-2020
03:40 AM
Hi Andra, no I didn't find a solution..
