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Microsoft Partner Network

Where Microsoft's CSP, MSP, SI, and ISV partners seek new opportunities and learn from each other

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Visitor 1

We cannot cancel Subscription in Partner Portal

Hi, We are CSP Direct.

Why we cannot delete Subscription in Partner Portal ?

We ordered wrong Subscription a couble days ago, but now we cannot delete it, we are able to Suspended and Active it.

 

3 REPLIES 3
Level 5 Contributor

Re: We cannot cancel Subscription in Partner Portal

https://docs.microsoft.com/en-us/partner-center/create-a-new-subscription

It's going to depend on what the subscription is for and whether you've done an annual or monthly billing.
Microsoft

Re: We cannot cancel Subscription in Partner Portal

Suspend is the right action, this will stop the service & no billign charges will occur - so in effect the same as canclellation

Level 2 Contributor

Re: We cannot cancel Subscription in Partner Portal

What @JanoschUlmer  said, suspend immediatly. Then next is to give billing and subscription ticket explaining why you want it to be cancelled. Once the ticket is addressed, they will cancel and remove that subscription. This is based on what we have done in the past.