We are trying to earn our Small and Midmarket Cloud Solutions Silver competency and the requirement for this competency is to have 4 net new customers acquired within the past 12-months.
I have been monitoring anxiously for our "net new customers acquired" number over the past 3 weeks and it does not align to our actual number. At first, I just assumed that there was just a delayed posting of the actual numbers due to some kind of processing over on the Microsoft Partner Network side.
I just looked again, and now the number has gone down. Which is now confusing me.
After some digging into the details, I noticed that the list of customers is out of sync (it is missing a couple customers completely). The total list should contain about 10 customers, with 4 of them being new within the past 6 months -- but I am only seeing 8 customers total.
Not sure how to resolve this. If the community has any ideas of what I need to do, please advise.
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Re: Net new customers acquired for Small and Midmarket Cloud Solutions competency
Have you tried talking to a Partner Support agent or submitting a ticket through the Partner Support site yet?