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Net new customers acquired for Small and Midmarket Cloud Solutions competency

We are trying to earn our Small and Midmarket Cloud Solutions Silver competency and the requirement for this competency is to have 4 net new customers acquired within the past 12-months.

 

I have been monitoring anxiously for our "net new customers acquired" number over the past 3 weeks and it does not align to our actual number. At first, I just assumed that there was just a delayed posting of the actual numbers due to some kind of processing over on the Microsoft Partner Network side.

 

I just looked again, and now the number has gone down. Which is now confusing me.

 

After some digging into the details, I noticed that the list of customers is out of sync (it is missing a couple customers completely). The total list should contain about 10 customers, with 4 of them being new within the past 6 months -- but I am only seeing 8 customers total.

 

Not sure how to resolve this. If the community has any ideas of what I need to do, please advise.

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Level 2 Contributor

Re: Net new customers acquired for Small and Midmarket Cloud Solutions competency

The problem resolved on its own today. I guess it takes up to a month for the number to update.

View solution in original post

2 REPLIES 2
Community Manager

Re: Net new customers acquired for Small and Midmarket Cloud Solutions competency

Hi Svek,

 

Have you tried talking to a Partner Support agent or submitting a ticket through the Partner Support site yet?

Level 2 Contributor

Re: Net new customers acquired for Small and Midmarket Cloud Solutions competency

The problem resolved on its own today. I guess it takes up to a month for the number to update.

View solution in original post