CPOR for white labelled services
I've raised this with support and then its been redirected to the Incentive Operations Team, but still not got an answer to the actual question.
We do work on behalf of another company that is white labelled, so the end customer doesn’t see us as ourselves, but as the company we partner with. They don’t claim any incentives or partner of record, and act only as project management while we deliver all the technical design, implementation and support.
When we come to make the CPOR claim for this we can enter all the tenant details, but can we get our customer/partner to sign off the CPOR as they are technically our customer? This is so we don’t then have to go to the end customer that we don’t have a direct relationship with to sign off as the idea is that its a white labelled service?