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Microsoft
Microsoft

How does the lead management work when customer clicks 'Contact Me'?

I just approved 'XYZ' to app store and marketplace.

I clicked 'contact me' with my own email to test this, but I don't know how the company is notified when the 'contact me' button is pressed from a potential customer. 

I have added in the object identifier to salesforce, but can't see it in there either.

Could you please advise?

-Thanks

TJ

1 ACCEPTED SOLUTION
Microsoft

Hey TJ,

Thanks for your question. 

An email will be sent to the Engineering Contact and Support contact to notify a lead has been generated when someone clicks on Contact Me. In addition, a lead will be written to the desired lead-generation system (in this case via Web-To-Lead).

Hope this helped answer your question.

 

View solution in original post

3 REPLIES 3
Microsoft

Hey TJ,

Thanks for your question. 

An email will be sent to the Engineering Contact and Support contact to notify a lead has been generated when someone clicks on Contact Me. In addition, a lead will be written to the desired lead-generation system (in this case via Web-To-Lead).

Hope this helped answer your question.

 

View solution in original post

Visitor 1

Do you know if the Contact Me is suposed to work when in preview.  We have an app in Preview but this is not working.  I am hesitant to make public without testing this.

 

thanks

Level 2 Contributor

We have tested this succesfully in preview mode so it should be working for you.