Hero Banner

Microsoft AppSource and Azure Marketplace

Learn how to grow your business by publishing your cloud solution on Microsoft AppSource and Azure Marketplace

Reply
konnil2016
Level 2 Contributor

Difficulty tracking acquisitions data from AppSource in Partner Center

Our organization has four add-ins available for download in AppSource and when we go into the Partner Center to look at tracking acquisitions/download data, we face two issues:

 

  1. For one of the add-ins (Decisions for Microsoft Teams), we have never been able to see its download data and have no idea why. We've emailed partner support at Microsoft several times over 18 months but there hasn't been a resolution. 
  2. The data we are able to see is often extremely delayed - sometimes weeks or more. We submit a help ticket when it's been more than 10 days.
 
We're wondering if others have had issues with getting data on App performance and if so, how they resolved it. Thanks in advance for any recommendations!
5 REPLIES 5
konnil2016
Level 2 Contributor

Hi @brian_levenson - Just following up on this again. Is there anything new to report here? 

brian_levenson
Microsoft

Hi Konni - can you share the ticket numbers? I'd like to escalate them for review by the team that owns these reports.

konnil2016
Level 2 Contributor

Hi Brian, thanks for the timely response. Below I have provided as many of the ticket numbers as we were able to locate that we've submitted since 2019. However, please know that we have submitted at least a dozen others. I have also attached three screenshots that show there is no acquisition data for our Microsoft Teams add-in. Thanks in advance for your assistance.

 

SR1508480080 - most recently submitted. 
SRX1454996609ID
619061194524233
2008060040000294
INC22503003
SRX619061194524233ID
SRX619072394560254ID
1480464741
SRX1480464741ID
1480760413
brian_levenson
Microsoft

Hi Konni - I've submitted a request to have an escalation engineer review the case and reach out to Jennifer, who appears to be the point of contact for 2008060040000294

konnil2016
Level 2 Contributor

Hi Brian - Just wanted to check in on this to see if any more has been discovered about our case. Jennifer has not heard from anyone yet.