Hero Banner

Feedback & Support Discussions

Provide feedback on your partner experience.

Level 2 Contributor

Wsus clients nor reporting

Hi Support,
I have wsus 2016 and most of clients not reporting but some are looks good. How to resolved those whose not reporting.
Visitor 1

Hi, when there are computers that do not report their status, it's a problem on the local computer. Were there many pending updates? Please perform the test below on a computer.

Remove the computer in question from the WSUS console.

Create a bat and execute the following lines:

net stop wuauserv
cd% systemroot% \ SoftwareDistribution
 ren Download Download.old
 net start wuauserv
 net stop bits
 net start bits
 net stop cryptsvc
cd% systemroot% \ system32
ren catroot2 catroot2old
net start cryptsvc
At the command line, run the following command:

Wuauclt.exe / resetauthorization / detectnow

After a few moments, the computer will appear in WSUS reporting status again.

First thing  would be to check if those clients have the correct configuration and are even trying to contact WSUS. See https://docs.microsoft.com/en-us/windows/deployment/update/waas-manage-updates-wsus 


The technical support communities might also help since they focus on provising help on technical issues: https://techcommunity.microsoft.com/t5/Windows-Server-for-IT-Pro/bd-p/WindowsServer 

Kind regards,