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Level 2 Contributor

Unified Operations Subscription did not auto renew

I understand that the old Plans (Dynamics 365, Customer Engagement, Unified Operations) will continue to be available for renewal to existing customers until June 2021. I have one customer who has Unified Operations and they were set to auto renew on June 30, 2020 and the system did not auto renew them. I believe they should have due to the extension that Microsoft provided because of Covid-19. Any ideas as to why or what needs to be done?

Thanks,

 

Penny

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