Unified Operations Subscription did not auto renew
I understand that the old Plans (Dynamics 365, Customer Engagement, Unified Operations) will continue to be available for renewal to existing customers until June 2021. I have one customer who has Unified Operations and they were set to auto renew on June 30, 2020 and the system did not auto renew them. I believe they should have due to the extension that Microsoft provided because of Covid-19. Any ideas as to why or what needs to be done?