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Microsoft Premier Support Offerings (Professional Services)

Hi Community,

 

microsoft describes in the product terms on page 113 some Microsoft Premier Support Offerings, available through Microsoft-Volume Licensing programs:

Premiere Core
Premiere Foundation
Premiere Standard
Premiere Plus

As I understand it, these are support services that you can sell as a reseller. But looking at the volume licensing price list, I can not find a matching SKU. Also, the distribution and partner support is not able to help 😞

someone has experience with this offerings?

my real concern is: How can a volume license customer get support for on-prem-products including windows server, exchange server etc.

the question is not about cloud / m365.

Thanks and kind regards
Michael

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