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wbrianbenton198
Level 4 Contributor

MIcrosoft Support Escalation

Dear Microsoft - We are having trouble with your offshore support as well as contract support. Who can we speak to about this in the Seattle, WA office?

1 ACCEPTED SOLUTION
v-jillarmour
Community Manager

I have looked up the status of your tickets and the first one: 2210280060001215 shows as active and they are troubleshooting. It was updated as of this morning, so they are working on it.

The second ticket 2211030060000641 shows it has been closed. I don't see any notes in this ticket, so I can't tell you much about it, but I can inquire within. This may take some time to get a response as we are out on holiday starting tomorrow until Monday.

The third ticket shows as active and that they are troubleshooting. I have tried to contact them internally to escalate it, so let me know if you hear anything back.

I'll do my best to help you, but I am not part of that team, so I can only inquire.

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7 REPLIES 7
AmandaMac
Microsoft

Dear Jill Armour @v-jillarmour and Team

Please assist my client due to Licenses close before end date.

Ticket Case #:33947089

They have 2 order with 50 and 20 apps for business supposedly will expired on Dec, 2022 but it inactive now. The problem is theses licenses are not appeared on Partner portal for them to reactive for EU. kindly help to check and get back to me as soon as you can.

Or any contact point should i contact for APAC please help me to suggest?

Many thanks!

wbrianbenton198
Level 4 Contributor

Thank you

Stay Awesome,

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Brian Benton
Chief Technology Xccelerator


Sales: 501-574-0160<>
Support: 501-244-3777<>
wbb@xccelero.com
Xccelero.com<>

PO Box 1887 Benton, AR. 72018
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v-jillarmour
Community Manager

I have reached out to via private message about this @AmandaMac. Please know I am not part of the support team, but I have reached out to them in hopes they will escalate the ticket you mentioned above. Please let me know if you hear anything back and I will do that same.

wbrianbenton198
Level 4 Contributor

Hi – Thank you for reaching back out. Below are the 3 tickets we need help with:


Problem 1: Lack of communication and follow-up from techs for case: 2210280060001215

SQL Server Reporting Services Malfunctions on Sundays and Mondays

Please connect with Brian Batterton bwb@xccelero.com





Problem 2: Techs continue to try to troubleshoot the local outlook client when the problem is related to the Exchange Online Transport rules not being able to Block EML or MSG attachments. We need to know if Microsoft is able to block this and if not we will look into a third party email security solution

Case:2211030060000641

Please connect with Jordan Washburn jtw@xccelero.com



Problem 3: Tech attempted to close case after indicating we had a conversation, but we never did nor received a follow-up from a business critical case that was submitted for case: 2211180010002350

Please contact Jordan Washburn jtw@xccelero.com




Stay Awesome,

[signature_1774747273]
Brian Benton
Chief Technology Xccelerator


Sales: 501-574-0160<>
Support: 501-244-3777<>
wbb@xccelero.com
Xccelero.com<>

PO Box 1887 Benton, AR. 72018
[cid:image002.png@01D8FF19.0C9DE7D0]<>
[cid:image003.png@01D8FF19.0C9DE7D0]<>
[cid:image004.png@01D8FF19.0C9DE7D0]<>

[Diagram, text Description automatically generated]
Confidential Note: This email and any attachments are confidential. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this email or any attachment is prohibited.
v-jillarmour
Community Manager

I have looked up the status of your tickets and the first one: 2210280060001215 shows as active and they are troubleshooting. It was updated as of this morning, so they are working on it.

The second ticket 2211030060000641 shows it has been closed. I don't see any notes in this ticket, so I can't tell you much about it, but I can inquire within. This may take some time to get a response as we are out on holiday starting tomorrow until Monday.

The third ticket shows as active and that they are troubleshooting. I have tried to contact them internally to escalate it, so let me know if you hear anything back.

I'll do my best to help you, but I am not part of that team, so I can only inquire.

wbrianbenton198
Level 4 Contributor

Thank you. I replied back to the second ticket to indicate the problem still isn't resolved.

v-jillarmour
Community Manager

@wbrianbenton198 I'm sorry to hear of your troubles here. What is it that you need support on? Have you submitted a ticket yet? If not, please do and then share the number with me so I can help you escalate it.

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