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Dynamics 365 -liiketoimintaratkaisut

Microsoftin Business Applications -foorumi kumppaneille.


Dynamics 365 -lisensointi: Mitä uutta tammikuu 2021

Uusi vuosi ja uudet kujeet. Alla hieman kuulumisia lisensointirintamalta. 


Dynamics 365 Licensing: What’s new in January 2021


The following End of Service announcement is made in January 2021:

  • Customer Service Insights and Virtual Agent for Customer Service standalone SKUs, and additional capacity SKUs will be removed from the price list on February 1, 2021
  • The embedded Customer Service Insights features in the core Customer Service Enterprise application will continue to be available and supported
  • End of Service for Customer Service Insights and Virtual Agent for Customer Service is December 8th, 2021 for EA, CSP, and Web Direct customers
  • More information: Customer Service Insights Deprecation FAQ


For more information, see the Dynamics 365 Licensing Deck:  Partners PSBC (valid credentials required).


Resources for partners:

  • Dynamics 365 Pricing and Licensing for Partners PSBC (valid credentials required)
  • Need help? Contact Microsoft Partner Community (valid credentials required)
  • Submit feedback and suggestions regarding the Dynamics 365 Licensing Readiness here.