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KaegunWIP
Level 2 Contributor

CPV but no Partner Center Sandbox

I've registered as a CPV, but have not received the Partner Center Sandbox information. Can anyone assist in getting a Sandbox setup?

16 REPLIES 16
Coco
Level 1 Contributor

Hello @Andra , 

We have became a CPV on 6/15/2021, and we have the same issue about not receiving any information regarding 2-tier Control Panel (Partner Center) Sandbox registration/activation.

We've sent 3 emails throughout the past few weeks to cpvhelp@microsoft.com and relevant contacts who approved our CPV status about this matter, yet we did not receive any replies. 
If this is not the correct point of contact, would you please direct us to someone who is able to help?
Thanks a lot!

Andra
Community Manager

Hi @Coco 

 

thanks for the tag, have you submitted a case following the path I indicated in the thread above : https://partner.microsoft.com/en-us/support

Also this documentation could prove useful Set up API access in Partner Center - Partner Center app developer | Microsoft Docs

 

Let me know if this helps,

Andra

 

Coco
Level 1 Contributor

Hi @Andra,

Thanks for the reply. I did submit a support ticket the first time round when we were facing other CPV enrollment troubles, unfortunately they weren't able to answer the questions and they've redirect us back to cpvhelp. I'll try to submit a ticket again regarding this matter. 

UPM
Visitor 1

Hi, I have the same problem with my global account. What can I do?

Andra
Community Manager

Hi @UPM ,

 

PLease see the above guidance:

The best way is to reach out to support following the escalation path in the snip: https://partner.microsoft.com/en-us/support

Annotation 2020-02-05 101402.png

 

 

 

 

 

 

 

 

 

Let us know once you get access to Sandbox.

Kind regards,

Andra

Andra
Community Manager

Good day, @KaegunWIP,

 

Thank you for sharing this query with the Microsoft Partner Community.

Could you please indicate how long it has passed since you enrolled as a CPV and registered in Partner Center?

https://docs.microsoft.com/en-us/partner-center/enroll-as-cpv Typically Microsoft will reach out to you regarding the sandbox via a Partner Center notification.

 

 

Andra

KaegunWIP
Level 2 Contributor

Hi Andra, thank you for the reply. I've been on the cpv program since Feb last year, but it took longer than anticipated to get going on the development. I have no notifications of the sort for sandbox access.
Andra
Community Manager

Hi @KaegunWIP ,

 

I understand. In this case I think the best way is to reach out to support following the escalation path in the snip: https://partner.microsoft.com/en-us/support

Annotation 2020-02-05 101402.png

 

 

 

 

 

Let us know once you get access to Sandbox.

Kind regards,

Andra

 

KaegunWIP
Level 2 Contributor

Hi Andra,

 

I had already logged a support case with MPN support, but there is no option that relates to the Sandbox/CPV/ISV support. Their response was use my technical support hours, but that doesn't seem to have an option that aligns to the question, so I am caught in the maze of MS support options, websites and programs.

MS No Support.png

 

 

 

pre-sales support.png

Andra
Community Manager

Hi @KaegunWIP ,

 

Thank you very much for these details!

I had a brief discussion internally about this matter and before submitting a new case/ consuming advisory hours, I would reccomend you this documentation : https://docs.microsoft.com/en-us/partner-center/develop/set-up-api-access-in-partner-center#create-an-integration-sandbox

 

Could you please try setting up your sandbox, following the steps described ?

 

Let us know how this goes, so we can review if an Advisory Hour or technical support is needed.

 

Have a great day ahead,

Andra

KaegunWIP
Level 2 Contributor

Hi Andra,

 

Thank you for the response. I do not see the option for "Integration Sandbox" under my Account Settings, please see the below: (my user is a Global Admin)

AccountSettings.png

cjmod
Level 5 Contributor

@KaegunWIP: An email with login details to your sandbox tenant should have been provided to the Primary Contact of your CPV tenant (link) shortly after your Partner Center application was approved. Based on our experience, the day you were approved for the CPV Program, someone at Microsoft should have emailed GOC-Partner Lifecycle Management <gocplm@microsoft.com>.

 

@Andra Can you check with Ted Rachuna @ Microsoft? AFAIK, he's in charge of the team responsible for CPV enrollments approvals. 

Andra
Community Manager

Hi @cjmod ,

 

Thanks for chiming in and for the tip! 😃

I need to investigate the matter, but first I am pending some information from @KaegunWIP .

 

Have a great week ahead!
Andra

KaegunWIP
Level 2 Contributor

Thanks @cjmod and @Andra . I went back through my emails and can confirm that I did not receive any such email or notification. @Andra , I'm not sure what information is still pending from me, my Account Settings does not have any Sandbox or API options available to me.

 

Thanks,

j/

Andra
Community Manager

Good day @KaegunWIP ,

 

I sent you a private message on this site and asked for additional information on your account. 

Please check the upper right corner for private message notifications.

 

Kind regards,

Andra

KaegunWIP
Level 2 Contributor

Thank you Andra, I've responded there.