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febenitezc
Level 1 Contributor

Exchange 2016 shared resource mailbox issue

Hello MS team,

My customer Linda is the owner of a resource mailbox in a Exchange 2016 infrastructure on Prem which name is Resource-Capital.
 
When she tries to share the Contacts for this account, she is able to add the user, but when selecting the permissions levels, in this case “Reviewer”, she gets the following error message. Please, refer to screenshot attached

If she selects any other like Author or Pcontributor, she is able to add and save the permission settings but when tries to add the Contact folder, the user cannot see any of the contacts. 

I had the Client try from another PC and we experienced the same results.  We verified the owner’s permission and they stated that she had full access and should be able to grant access.  She has in the past and has many other users who currently have access. All this started a month ago.

Can someone please provide instructions step by step with tons of screenshot to resolve this incident? Please, be advised the user is trying to share a contact from a shared mailbox resource contact.

 

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