After a customer acquires or tries an app on Marketplace, the customer will receive an email within 7 days requesting their feedback. The email contains a link, redirecting them to Marketplace to write a review. The link will expire afer 2 weeks. The review is then posted on the publisher's offer listing page.
I don't think this is being consistently sent to people trialling our app - people aren't receiving the email. Any way that we could be CCed into the review email so we know that people are being asked?
We have two listed applications on AppSource (Org Chart & Account Planner). We have started to receive reviews/comments on these but unfortunately are unable to respond to them since the reply functionality is not available.
This is very one-sided and unfair, as -
1. We do not get any contact details of the person posting the review to reach out to them and try to solve issues faced by them or get any type of feedback.
2. There is no means to respond to them on the Review Page either.
So, in essence, all reviews remain unanswered and there is no communication channel. In absence of reply functionality, there MUST be an option to moderate reviews or turn them off till reply is available.
Thanks for the feedback Ali -
As my peer Ruchi mentioned, there is improvements on Reviews and Ratings in the works on our team to be able to reply to existing reviews.
As of now, if there is a specific review that you are in need of moderating, you can file a support request to get assistance.
Do you have site feedback? Post here