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v-jillarmour
Community Manager

Microsoft 365 Pricing and Audio Conferencing Licensing Updates

What’s changing?

 

We are making the following changes to Microsoft 365 and Office 365 plans beginning March 1, 2022:

 

  1. New pricing for Microsoft 365
  • Enterprise: Office 365 E1: US$10 (from US$8), Office 365 E3: US$23 (from US$20), Office 365 E5: US$38 (from US$35), Microsoft 365 E3: US$36 (from US$32)
  • SMB: Microsoft 365 Business Basic: US$6 (from US$5), Microsoft 365 Business Premium: US$22 (from US$20)
  • Note that we are NOT changing pricing for Microsoft 365 E5, Microsoft 365 Business Standard, or the Frontline SKUs.
  • Price increase for commercial customers effective March 1, 2022; Government phased in over several years
  • No impact at this time to Education or Consumer products

 

  1. Extending unlimited audio conferencing dial-in across the suites to complete the Teams usage scenario
  • Allows customers to dial in to Teams meetings from more than 70 countries on virtually any device
  • Currently included with Microsoft 365 E5 and Office 365 E5 or available as an add-on
  • Enterprise: Microsoft 365 E3, Office 365 E3, Office 365 E1 (already included with Microsoft/Office 365 E5)
  • Frontline: Microsoft 365 F3, Microsoft 365 F1, Office 365 F3
  • SMB: Microsoft 365 Business Basic, Business Standard, Business Premium
  • Government (GCC, GCCH, DOD): Microsoft 365 E3, Office 365 E3, Office 365 E1, Microsoft 365 F3, Microsoft 365 F1
  • Change will be effective in March 2022; we have extended the $0 per user promo through May 31, 2022, to bridge the gap between announcement and availability

 

Please note: We are not increasing our prices because of the addition of Audio Conferencing. Extending unlimited dial-in across the SKUs is simply the latest example of how we regularly deliver new value to support the changing needs of our customers.

 

Microsoft 365 Pricing Updates

  1. What is the new price for Microsoft 365? Which SKUs or segments are affected, and which ones are not?

On March 1, 2022, the following price updates will go into effect:

  • Enterprise: Office 365 E1: US$10 (from US$8), Office 365 E3: US$23 (from US$20), Office 365 E5: US$38 (from US$35), Microsoft 365 E3: US$36 (from US$32)
  • SMB: Microsoft 365 Business Basic: US$6 (from US$5), Microsoft 365 Business Premium: US$22 (from US$20)
  • Note that we are NOT changing pricing for Microsoft 365 E5, Microsoft 365 Business Standard, or the Frontline SKUs.
  1. Why are we increasing the price of Microsoft 365?

This is the first substantive price update since Office 365 was released in June 2011, not including foreign exchange adjustments. Customers were first notified of the change in August 2021 – providing customers six months of advance notification ahead of March 1, 2022, the date the price updates go into effect.

This change builds on the product innovation we’ve delivered over the past ten years to meet the changing needs of customers. Since initial release, we’ve added 24 new apps and more than 1,400 features including:

  • Microsoft Teams, the only solution with meetings, chats, calls, collaboration, and the ability to automate business processes.
  • Capabilities like data loss prevention (DLP) for documents and emails, Office messaging encryption, and attack surface reduction capabilities.
  • New artificial intelligence (AI)-supported capabilities that help automate tasks, find the information we need, and help us communicate in ways that are more accessible for everyone.

Customer-facing materials are available at https://aka.ms/M365PriceUpdate/partnerassets

  1. What new value should we emphasize to our customers?

Since Office 365 was first released (June 2011), we have added 24 new apps and more than 1,400 features.

At launch in June 2011, Office 365 included Word, Excel, PowerPoint, Outlook, Lync, Exchange, Project, and InfoPath. Over the past decade, we have added new apps – in whole or in part – along with entirely new capabilities: Access, Bookings, Delve, Forms, GroupMe, Kaizala, Lens, Lists, OneDrive, OneNote Class Notebook, Planner, Power Apps, Power Automate, Power BI, Publisher, SharePoint, Skype for Business, Staff Hub, Stream, Sway, Teams, To-Do, Visio, Whiteboard, and Yammer.

In the past few years, we have introduced Microsoft Teams as the only solution with meetings, chats, calls, collaboration, and the ability to automate business processes. This builds on investments in real-time collaboration in the desktop apps, @mentions, modern comments, auto-save and modern versioning, and a host of capabilities that make collaboration natural.

We have added capabilities like DLP for documents and emails, conditional access for Office 365, Office messaging encryption, and attack surface reduction capabilities. In August 2021, we also announced Microsoft Defender for Endpoint Plan 1 (public preview), bringing next-generation protection, attack surface reduction, and access to the Microsoft 365 Defender console. Microsoft Defender for Endpoint Plan 1 will be priced at US$3 and included in Microsoft 365 E3.

And we have added new AI-supported capabilities that help automate tasks, find the information we need, and help us communicate in ways that are more accessible for everyone.

As hybrid work evolves, we will continue to innovate in Microsoft 365. Updated customer-facing assets are available at https://aka.ms/M365PriceUpdate/partnerassets.

 

  1. Why are we updating the price for Microsoft 365 at this time?

This is the right time to update our pricing. Although there are still questions and uncertainty, we see clear signs of economic recovery around the world. Moreover, over the past few years our competitors have increased prices, in some cases aggressively.  We simply have a better story and proven track record of reinvestment in the product and consistently delivering new value to our customers.

  1. When will the new pricing take effect?

For commercial customers, updated pricing will go into effect on March 1, 2022, providing roughly six months of notification. Price increases for US Government cloud customers will be implemented in a phased manner due to broader US Government price rationalization and a 10 percent annual price increase cap.

 

Impact schedule for US GOV

Total increase

Mar-22

Mar-23

Mar-24

Mar-25

Office 365 E1/G1

25%

10%1

10%

10%

5%

Office 365 E3/G3

15%

10%

5%

   

Office 365 E5/G5

8.5%

8.5%

     

Microsoft 365 E3/G3

12%

10%

2%

   

Remaining delta from current price rationalization.

Note that this phased price increase is available only for US Government (as required by local regulations) and is not available for public sector customers worldwide.

 

  1. Does the price change affect both monthly and annual pricing of the Microsoft 365 SKU for the applicable products?

Yes, the pricing will affect both annual and monthly billing options and should be effective at the next renewal after March 1, 2022.

  1. Any guidance on charitable pricing? Will this increase?

No. Charitable pricing will not be affected at this time.

  1. What about markets selling in currencies other than US dollars?

Unless otherwise noted, all US dollar increases will also be reflected in local currency pricing.

  1. Can you share the price points in specific non-US currencies?

We are currently working on specific currencies and will provide details on February 1. In the meantime, advise customers that prices in local currencies will increase about the same percentage as the percentage increase in US dollars.

 

 

Approximate percentage increase

Microsoft 365 Business Basic (from US$5 to US$6 per user)

20.0%

Microsoft 365 Business Premium (from US$20 to US$22)

10.0%

Office 365 E1 (from US$8 to US$10)

25.0%

Office 365 E3 (from US$20 to US$23)

15.0%

Office 365 E5 (from US$35 to US$38)

8.5%

Microsoft 365 E3 (from US$32 to US$36)

12.5%

  1. What is the policy on Early Commit or use of a prior-month price list?

Sellers should not lead with Early Commit or imply that use of Early Commit is a way to avoid the price increase, absent an upsell. Available Empowerment does include the use of prior-month price list, early commits, and early renewals for a maximum of three months. These policies should not be used for the sole purpose of avoiding the price increase.

 

Do not use prior-month price lists to avoid the price increase; use for extended negotiations or requests for proposals (RFPs) where pricing was communicated and locked well before being formally quoted.

Early Renewals (a separate empowerment policy from Early Commit) should be used only if specifically requested by the customer to solve for mergers, acquisitions, divestitures, and consolidations (as stated in the policy). Do not use to address pricing concerns.

 

If doing Early Commits for as-is renewals, the strategy is to capture the full price increase on Office 365 E3 and Office 365 E5.

Use the price increase to drive Microsoft 365 E5 adoption.

Deals that require Early Commit beyond the three-month window should be escalated through your local Microsoft contacts. Requests will be evaluated on a case-by-case basis. Consider the use of Early Commit flexibility for deals that drive Microsoft 365 E3 or E5 upsell opportunities (as usual, the Deal Desk decision is dependent on the whole merits of the deal with its other concessions and investments). Expect to see reductions in expiring discounts for as-is renewals seeking Early Commit as a consequence of realizing the price increase.

 

  1. Can you share what the specific schedule A/B/C/D will look like?

The standard waterfall applies. We will have the official pricing preview of the updated Microsoft 365 pricing across all channels available on February 1 as part of our standard process.

 

  1. Will the From Software Assurance (SA) SKU (for example, Microsoft 365 E3 From SA) have the same percentage price increase?

Yes.

  1. Are there any changes to standalone SKUs, like Microsoft 365 E5 Security?

No. We do not have any updates to the pricing for standalone SKUs at this time.

  1. Which licensing programs does the new pricing apply to?

The new pricing applies to commercial Volume Licensing, Cloud Solution Provider (CSP), Microsoft Products and Services Agreement (MPSA), and Web Direct.

  1. How will this price change affect existing customers?

Existing customers are not affected until their next renewal on or after March 1, 2022.

  1. What about the Office 365 E1 Compete SKUs?

We will continue to offer the Office 365 E1 Compete offering to meet competitive pricing in select geographies.

  1. Will there be any changes to the Education, Nonprofit, or Consumer list prices?

No, this change does not affect the education, nonprofit, or consumer products.

  1. Will there be changes to licensing or usage rights?

No, this announcement does not include any changes to the licensing or usage rights of the Microsoft 365 or Office 365 products, outside the specific changes that affect Audio Conferencing.

  1. Will there be promotions to support customers looking to make an upgrade at or around the time of the price increase? If so, where can I find more information?

No, there are no new promotions to be announced at this time.

  1. Are we simply raising the prices because of Audio Conferencing select dial-out?

No. Extending unlimited dial-in capabilities across the paid commercial products is simply the latest example of how we regularly deliver new value to support the changing needs of our customers.

Even as cloud connectivity increases, we know that people join Teams meetings while they are on the go or struggling with a bad internet connection. Currently included with our premium SKUs, we have come to see dial-in as an important part of the complete Teams meeting experience.

Commercially available in more than 70 countries and with interactive support in 44 languages and dialects, unlimited dial-in provides peace of mind that users will be able to join their Teams meetings from virtually any device, regardless of location.

  1. Why are we updating the price for Microsoft 365 right after increasing the price for Office LTSC?

The two price changes are not related. On February 18, 2021, we announced that Microsoft Office Long-Term Servicing Channel (Office LTSC) would be the next perpetual release of Office. As a specialty product intended for specific scenarios, we plan to increase the price of Office Professional Plus, Office Standard, and the individual apps by up to 10 percent at the time of general availability.

As a product intended for regulated systems or process control devices, Office LTSC does not come with much of the value that has come to Microsoft 365 over the past decade, such as Microsoft Teams, collaboration capabilities like @mentions or modern comments, security and compliance capabilities like DLP for email and documents, management capabilities like Intune, or AI-enabled capabilities like Editor, Researcher, Designer, or Translation.

Learn more: Upcoming commercial preview of Microsoft Office LTSC | Microsoft 365 Blog

  1. Why are we updating the price for Microsoft 365 right after increasing the price for EMS?

The two changes are complementary. On February 19, 2021, we announced a price increase on Enterprise Mobility + Security (EMS) and Intune standalone, going into effect on August 1, 2021, based on the incredible new value added to EMS since it was originally launched. Similarly, we are updating the price for Microsoft 365 for the first time since launch to reflect new value added to the product over the past decade. Structurally, the two changes align with each other. 

IF ASKED: These price changes are mutually exclusive. The previously announced EMS price update did not affect the price of Microsoft 365, and the March 2022 price update to Microsoft 365 will not affect the price of EMS.

Learn more: Enabling remote work and new scenarios with Microsoft 365 E3 | Microsoft Tech Community

  1. Why are we updating the price for Microsoft 365 right after announcing such a high price for Windows 365?

Interest in Windows 365 has been phenomenal. Due to overwhelming and unprecedented demand of Windows 365 customer trials, we have had to pause new trial subscriptions. And most of the interest we have received has focused on our higher performance options. Price always matters and it’s a place where we move cautiously; this is our first substantive change to our list price in a decade. But at its core, the value of Windows 365 is in how it dramatically simplifies the deployment and management of a virtual solution.

  1. Will we ever raise prices on Microsoft 365 again, or is this a “once every 10 years” thing?

Our first priority is to continue adding value to Microsoft 365 to address the evolving needs of our customers. This is the first substantive update to our list price since Office 365 was released in June 2011 and reflects the significant value that we have added over that time. We regularly evaluate the pricing of our offerings based on the value that we are delivering to customers.

  1. Where does Viva fit in relation to this announcement?

The Microsoft 365 price updates announced on August 19 do not affect pricing for the Viva modules.

  1. What new value have we added to Business Premium since that product was initially launched?

Examples of new value added to Microsoft 365 Business Premium since that product was first launched include: 

  • Azure Active Directory (Azure AD) Premium Plan 1
  • Azure Information Protection Premium Plan 1
  • Office 365 DLP
  • Microsoft Defender for Office 365 Plan 1
  • Shared Computer Activation
  • Azure Virtual Desktop (formerly Windows Virtual Desktop)
  • Universal Print

Also, at Ignite we announced Microsoft Defender for Business – a cost-effective, easy-to-use, enterprise-grade endpoint prevention and protection solution – which is now in preview and will be available to Business Premium customers in the upcoming months. Read our preview blog post to learn more, and watch the Defender for Business webinar on demand. Find more resources and preview sign-up information at the Defender for Business page.

 

Audio Conferencing Updates

  1. What is changing with regards to Audio Conferencing and dial-in?

Beginning on March 1, 2022, we will be introducing Microsoft Teams Audio Conferencing select dial-out, a new, $0 audio conferencing add-on SKU for eligible Office 365 and Microsoft 365 suites. This new offer will include unlimited toll dial-in minutes, 60 dial-out minutes to United States and Canada phone numbers pooled at the tenant level, and Operator Connect Conferencing.

The 60 dial-out minutes per user, per month pooled at the tenant level to United States and Canada phone numbers that will be part of the new SKU rolling out on March 1, 2022 will function the same as the 60 dial-out minutes pooled at the tenant level to 44 Zone A countries available today as part of the existing Audio Conferencing subscription.

There are no changes to Office 365 E5 and Microsoft 365 E5 at this time. Audio Conferencing as it exists today will continue to be part of Office 365 E5 and Microsoft 365 E5, which include unlimited toll dial-in minutes and 60 dial-out minutes per user, per month pooled at the tenant level to 44 Zone A countries. The only change is that the existing Audio Conferencing subscription now includes Operator Connect Conferencing, which means that Office 365 E5 and Microsoft 365 E5 include Operator Connect Conferencing.

The Audio Conferencing subscription available today will continue to exist at a reduced price of US$2.50 per user, per month and will be available only in CSP and Web Direct. The existing subscription includes unlimited toll dial-in minutes, 60 dial-out minutes per user, per month to 44 Zone A countries pooled at the tenant level, and Operator Connect Conferencing.

  1. Why are we making this change?

Even as cloud connectivity increases, we know that people join Teams meetings while they are on the go or struggling with a bad internet connection. Audio Conferencing is currently included only with our premium SKUs, but we have come to see dial-in as an important part of the complete Teams meeting experience.

Commercially available in more than 70 countries and with interactive support in 44 languages and dialects, unlimited dial-in provides peace of mind that users will be able to join their Teams meetings from virtually any device, regardless of location.

  1. Don’t we currently have a $0 per user promo for Audio Conferencing, of which dial-in is just a subset? Is there any real value in this at all?

The promo was just that – a limited, time-bound opportunity for customers to experience our Audio Conferencing capabilities. The promo came with several preconditions and usage requirements.

Even as cloud connectivity increases, we know that people join Teams meetings while they are on the go or struggling with a bad internet connection. Audio Conferencing is currently included only with our premium SKUs, but we have come to see dial-in as an important part of the complete Teams meeting experience.

Commercially available in more than 70 countries and with interactive support in 44 languages and dialects, unlimited dial-in provides peace of mind that users will be able to join their Teams meetings from virtually any device, regardless of location.

  1. What is the guidance for customers who are currently paying for the Audio Conferencing standalone SKU and/or signed up for the Audio Conferencing promo and have renewals coming up before the Audio Conferencing select dial-out add-on SKU is available?

Please read through the following scenarios for guidance:

  • Details about the Free Audio Conferencing for CSP and Web Direct Customers are available at https://www.microsoft.com/licensing/terms/product/Promotions/MCA.
  • Customers who signed up for the Audio Conferencing promo and have renewals prior to when the Audio Conferencing select dial-out SKU is available: contacting a Microsoft representative to extend or request trials and provide details about your specific case and how it applies to this scenario.
  • Net-new Audio Conferencing customers: Leverage the in-market Audio Conferencing promo that has been extended to May 31, 2022. For details, check Free Audio Conferencing for CSP and Web Direct Customers at https://www.microsoft.com/licensing/terms/product/Promotions/MCA.
  1. What are the eligible Microsoft 365 and Office 365 suites for the new Microsoft Teams Audio Conferencing select dial-out add-on SKU?

Enterprise

SMB

GOV

·     Microsoft 365 E3

·     Office 365 E3

·     Office 365 E1

·     Microsoft 365 F3

·     Microsoft 365 F1

·     Office 365 F3

(E5 suites already have Audio Conferencing capabilities.)

·     Teams Essentials (Azure AD Identity)

·     Microsoft 365 Business Basic

·     Microsoft 365 Business Standard

·     Microsoft 365 Business Premium

·     Microsoft 365 E3 GCC

·     Office 365 E3 GCC

·     Office 365 E1 GCC

·     Microsoft 365 F3 GCC

·     Microsoft 365 F1 GCC

  1. Will Education customers be eligible for the new Audio Conferencing select dial-out add-on SKU in Enrollment for Education Solutions (EES)?

No. Education customers will continue to access the existing Audio Conferencing SKU at their discounted rate.

  1. What Audio Conferencing capabilities will be included in the new Audio Conferencing select dial-out SKU?

The new Audio Conferencing select dial-out SKU includes unlimited toll dial-in minutes, 60 dial-out minutes per user, per month pooled at the tenant level to United States and Canada phone numbers, and Operator Connect Conferencing.

  1. What channels will the new Audio Conferencing select dial-out SKU be available in?

This offering is available in CSP and Web Direct.

  1. What segments will the new Audio Conferencing select dial-out SKU be available in?

Commercial, WW Commercial Public Sector, Nonprofit, and GCC.

  1. Will GCC-High and DoD customers be eligible for the new Audio Conferencing select dial-out SKU?

The Direct Routing Audio Conferencing subscription available today will continue to exist at a reduced price of $0 for GCC-High and US Department of Defense (DoD) customers beginning March 1, 2022. There is no plan to launch Audio Conferencing select dial-out SKU to GCC-High and DoD.

Learn more: Audio Conferencing with Direct Routing, GCCH and DoD – Microsoft Teams | Microsoft Docs

  1. What will happen to the existing US$4 per user, per month Audio Conferencing standalone?

The Audio Conferencing subscription available today will continue to exist at a reduced price of US$2.50 per user, per month and will be available only in CSP and Web Direct. The existing subscription includes unlimited toll dial-in minutes, 60 dial-out minutes per user, per month to 44 Zone A countries pooled at the tenant level, and Operator Connect Conferencing.

  1. What will happen to Operator Connect Conferencing?

Operator Connect Conferencing will be included in the new Audio Conferencing select dial-out SKU.  We will also offer Operator Connect Conferencing in a separate $0 standalone SKU, or as part of the existing Audio Conferencing subscription.

  1. What will happen to the pay-as-you-go model?

There is no price change to pay-as-you-go models. Customers will continue to pay for minutes through Communications Credits.

  1. Are there any changes to Communications Credits?

No, continue to push your customers to set up Communications Credits to pay for minutes if they choose the pay-as-you-go model, pay for toll-free minutes, or choose to pay for dial-out minutes that go beyond the 60 dial-out minutes per user, per month pooled at the tenant-level allocation to the 44 Zone A “included” countries, or dial-out minutes to other countries that are not in the 44 Zone A country list.

For the new Audio Conferencing select dial-out SKU, customers will need Communication Credits to pay for any dial-out minutes that go beyond the 60 dial-out minutes per user, per month pooled at the tenant level to United States and Canada phone numbers. Or for dial-out minutes to other countries beyond United States and Canada.

Learn more: Audio Conferencing subscription “Dial-Out/Call Me At” minutes – Microsoft Teams | Microsoft Docs

  1. Will the new Audio Conferencing select dial-out add-on SKU be automatically enabled for new customers?

Not automatically. Customers who want to have audio conferencing will still be required to add the $0 Audio Conferencing select dial-out SKU.

Learn more: Set up Audio Conferencing for Microsoft Teams – Microsoft Teams | Microsoft Docs

  1. If we are communicating the price increase in tandem with the addition of Audio Conferencing in the suites, how will we handle customer conversations in regions where Audio Conferencing is not available?

The key will be to position that Microsoft is constantly working to improve its services and the value it provides for customers, and that will continue to be the case with Audio Conferencing going forward. Separate from Audio Conferencing, there have been multiple improvements to the suites over the years that all regions have been able to take advantage of.

  1. Is there a way to offer Microsoft 365 without Audio Conferencing?

Yes, Audio Conferencing will be offered as a $0 add-on SKU to Microsoft 365 and eligible Office 365 suites; therefore, customers can choose whether to add the SKU to the eligible suites. The full Audio Conferencing standalone with all of its capabilities will continue to be included in both Office 365 E5 and Microsoft 365 E5 (see the table in Question 44 for a full list of eligible suites) and will be offered as a $0 add-on in countries where the service is available. Those customers can turn off Audio Conferencing features through the Microsoft 365 Admin Center.

 

 

  1. What are the different business models for Audio Conferencing and in what countries is each business model offered now that there will be a new Audio Conferencing select dial-out SKU offered?

Audio Conferencing countries with a subscription available

Argentina

Estonia

Mexico

Slovenia

Australia

Finland

Monaco

South Africa

Austria

France

Netherlands

South Korea

Belgium

Germany

New Zealand

Spain

Bosnia and Herzegovina

Greece

Norway

Sri Lanka

Brazil

Hong Kong

Panama

Sweden

Bulgaria

Hungary

Paraguay

Switzerland

Canada

Indonesia

Peru

Taiwan

Chile

Ireland

Philippines

Thailand

China2

Israel

Poland

Trinidad and Tobago

Colombia

Italy

Portugal

Turkey

Costa Rica

Japan

Puerto Rico

Ukraine

Croatia

Jordan

Qatar

United Arab Emirates

Cyprus

Kenya

Romania

United Kingdom

Czech Republic

Latvia

Russia

United States

Denmark

Lithuania

Serbia

Uruguay

Dominican Republic

Luxembourg

Singapore

Venezuela

Ecuador

Malaysia

Slovakia

Vietnam

Egypt

Malta

 

 

 

Above is the country list where the new Microsoft Teams Audio Conferencing select dial-out SKU will be available for purchase.

No changes have been made to the country list where the existing Audio Conferencing subscription is available for purchase.

Other countries where Audio Conferencing operates have a pay-per-minute model only and will continue to operate that way.

2The price of the existing Audio Conferencing SKU available for multinational corporations (MNCs) that are domiciled outside of China with users based in China will reduce to $0 per user, per month with no changes to the capabilities offered in the SKU today.

The price of the existing Audio Conferencing SKU available for China-based organizations with users based outside of China will reduce to $0 per user, per month with no changes to the capabilities offered in the SKU today.

  1. What are the changes to the Audio Conferencing business model in China?

The price of the existing Audio Conferencing SKU available for MNCs that are domiciled outside of China with users based in China will reduce to $0 per user, per month with no changes to the capabilities offered in the SKU today.

The price of the existing Audio Conferencing SKU available for China-based organizations with users based outside of China will reduce to $0 per user, per month with no changes to the capabilities offered in the SKU today.

The existing Audio Conferencing SKU available through MCCL and Yellowstone for users licensed with Office 365 E5 or Microsoft 365 E5 will be retired on March 1, 2022, due to redundant functionality and pricing to the other Audio Conferencing offer in China. Customers with the Microsoft 365 E5 Audio Conferencing add-ons will continue to receive Audio Conferencing functionality beyond March 1, but must adopt the existing Audio Conferencing SKU at the new price of $0 upon anniversary or renewal.

  1. What is the guidance for customers that currently have Audio Conferencing and want to take advantage of the new Audio Conferencing select dial-out $0 add-on SKU?

Customers can add the new Audio Conferencing select dial-out SKU to their price list when it is available (dropping down the current SKU to 0 units) at renewal.

Learn more: Set up Audio Conferencing for Microsoft Teams – Microsoft Teams | Microsoft Docs

  1. If a customer has Audio Conferencing licenses enabled and wants to take advantage of the new Audio Conferencing select dial-out SKU, is there any impact on the user when disabling the current license and enabling the new license?

If the tenant admin enables the Audio Conferencing select dial-out SKU at the same time they disable the existing Audio Conferencing subscription, there are no changes or impact to the user.

  1. What are the changes to the Audio Conferencing business model in India?

Since Audio Conferencing in India has a different operating model and is not a first-party service, we are not announcing any changes to the Audio Conferencing business model in India at this time.

  1. Are there any changes to the US$4 per user, per month extended dial-out minutes add-on SKU?

At launch, Audio Conferencing select dial-out will become an available prerequisite for Extended Dial-out Minutes to the US/CAN SKU. Audio Conferencing (standalone or via Microsoft 365 E5/Office 365 E5) will continue to also be a valid prerequisite for the offer.

  1. What happens to existing customers who signed up for the Audio Conferencing promotion (through EA, CSP, or Web Direct) during the promotional period?

Customers who have signed up for the promotion during the promotional period are required to comply with the terms and conditions of the promotion before moving to the new Audio Conferencing select dial-out SKU.

Learn more: Audio Conferencing promotion

  1. Was the in-market Audio Conferencing promotion through EA, CSP, and Web Direct extended?

Yes, the in-market Audio Conferencing promotion through Enterprise Agreement (EA), CSP, and Web Direct was extended as-is with no change to any of the terms and conditions to expire on May 31, 2022. The last day of the promotional period is May 31, 2022, with the new Audio Conferencing select dial-out SKU starting to roll-out on March 1, 2022.

Learn more: Audio Conferencing promotion

 

23 REPLIES 23
PerWerngren
Influencer

I think that the solutions that Microsoft got for telephony are outstanding and provides a great opportunity for partners to build a viable practice around. The integration with Teams is a competitive differentiator. Partners can then add ISM solutions that makes the solutions even better for certain scenarios and customer segments. I've personally witnessed how great Tendfor are in the callcenter space but there are of course many other cutting edge IVS around too.

 

In a nutshell, telephony from Microsoft is a great partner opportunity!

 

/P

shirazcomputa22
Level 1 Contributor

Hi All, with the FREE Audio Conferencing SKU part of the new changes MS have made, will this enable the End Users to call all 44 Countries in Zone A which includes the UK? Also, do we know when this will end or will be free with no expiry date? thanks 

@shirazcomputa22 : See first post in this thread with the FAQ on the new offer.

The free offer does not provide dial-out to all Zone A countries, but only US/Canada. 

This is not a promotion offer with a defined end date, but a regular offer. All regular offers have an expire date - the date when it renews (after one year for annual term subscriptions). If the offer is available in one year, it can be renewed for another year. It is not planned to limit the availability of this offer, but technically you only have the guarantee for the term of the subscription.

Kind regards, Janosch
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shirazcomputa22
Level 1 Contributor

Hi, thanks for that but the information below mentions the 60 mins is FREE to all 44 Countries in Zone A? (bold text) if this is not the case what SKU is available for the UK which allows them to have the FOC Audio Conferencing?

 

the two FOC SKU's available are: 

Audio Conferencing Pay Per Min Sub Per User

Audio Conferencing Select Dial Out Sub Add-on

Audio Conferencing Updates

  1. What is changing with regards to Audio Conferencing and dial-in?

Beginning on March 1, 2022, we will be introducing Microsoft Teams Audio Conferencing select dial-out, a new, $0 audio conferencing add-on SKU for eligible Office 365 and Microsoft 365 suites. This new offer will include unlimited toll dial-in minutes, 60 dial-out minutes to United States and Canada phone numbers pooled at the tenant level, and Operator Connect Conferencing.

The 60 dial-out minutes per user, per month pooled at the tenant level to United States and Canada phone numbers that will be part of the new SKU rolling out on March 1, 2022 will function the same as the 60 dial-out minutes pooled at the tenant level to 44 Zone A countries available today as part of the existing Audio Conferencing subscription.

@shirazcomputa22 : The bold text mentions they function the same, referring to having the minutes of all Audio Conferencing plans pooled at tenant level.

The old/existing Audio Conferencing offer does also still exist, which includes 60 minutes dial-out for all Zone A countries - still ProductID CFQ7TTC0LHSL, SKUID 0001, while the new select dial-out offer has ProductID CFQ7TTC0JXCZ, SKUID 0004

Kind regards, Janosch
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Claudia_SoftJam
Visitor 1

Hello, I am sorry I don't understand if the 60 dial-out minutes per user, per month pooled at the tenant level included into new Audio Conferencing select dial-out add-on SKU are available only for US and Canada or not. If an Italian customer add this new SKU, does he have 60 dial-out minutes per user, per month pooled at the tenant level to Italy at 0$? Or are these minutes are charged?

JanoschUlmer
Microsoft

@Claudia_SoftJam : the offer is available worldwide, only for US/Canada it includes 60-minutes dial-out (pooled), for other countries you be charged per usage/minute. 

However, with usage based there are two things to note:

 - Buying Communication Credits in the customer portal to cover this scenario is not supported yet, but should be available on April 1st.

 - Enabling overage in Partner Center  is not supported for this offer - still investigating if this is also planned for April 1st, or a general limitation.

Kind regards, Janosch
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AndrewH001
Level 1 Contributor

Hi.

 

Do we have an updated date (since April 1st is long gone)  as to when assigning communication credits to the new select dial out licence for USA/CAN will be possible, this is causing us issues in our tenancy not being able to assign dial out comms credits to these users to allow them to dial places other than USA/CAN.

 

Many Thanks.

Andrew

nicholsjacob
Visitor 1

Is there any update when this is going to be addressed?  I am still unable to add a Communication Credit licenses to the user with the new SKU.  I have tried to escalate with a Microsoft support case, and I have had my Microsoft partner do the same with their support channels, but we haven't been able to get anywhere with either case.    

AndrewH001
Level 1 Contributor

Hi Nicholas, 

 

I am in exactly the same boat as you, i also have a Microsoft support case open - Case #:30949736, what is your case number? I will try to get them linked as they seem to think i am the first person to be asking about this. I also have not got particularly far, I cant believe they have brought out a new licence SKU and not though to update the pre-reqs for the communication credits licence at the same time.

 

Cheers

v-jillarmour
Community Manager

@AndrewH001 I'm sorry to hear of your troubles here. I've sent an inquiry to the support team in hopes it would get you some attention, but I can't guarantee it will do much.

 

Please keep us updated on new info you receive as it appears you are not the only one having this problem. 🌻

 

 

@nicholsjacob : Sorry, have not received any updates on this either. 

Kind regards, Janosch
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salestotheforce
Level 4 Contributor

Will customers who currently have expiring Audio Conferencing Adoption Promo subscriptions (which is also an $0 add-on) need to switch to the new Select dial-out add-on? Or can they renew the existing add-on for an additional year at $0 since it is available until May 2022. Some details say it's only for 12 months but I'm also getting information it will still renew at $0.  

JanoschUlmer
Microsoft

@salestotheforce : As long as you renew within the promo window, the promo will be applied for the full subscription term. 12 months is referring to the subscription term, this is always 12 months in legacy CSP. 

Kind regards, Janosch
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adirtl
Level 4 Contributor

@v-jillarmour after adding the zero% sku over the legacy model, clients do see Choose your region in the name of the SKU on their tenant. Is there something they must do and if so where is this info needed?

 

JanoschUlmer
Microsoft

@adirtl : Can you provide screenshot where they are being asked for the region? 

Kind regards, Janosch
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v-jillarmour
Community Manager

Thanks for stepping in @JanoschUlmer, this is outside my wheelhouse. 🙂 I just make the posts for teams inside MSFT, I'm not a subject matter expert. 🙂 Good luck @adirtl !

adirtl
Level 4 Contributor

adirtl_0-1646389238215.png

here we go

JanoschUlmer
Microsoft

@adirtl This is only a translation gone wrong - somebody thought that "select dial-out" meant "you need to select dial-out (region), instead of the real meaning "dial-out for certain regions". Proper German translation would be "Anwahl in ausgewählten Regionen".

Now I need to find out where to report this 😀

 

just tested it - when you set display language to English it shows the proper name, when set in German it shows the wrong translation under "Lizenzen" only, under "Ihre Produkte" it is still called "select dial-out" (as expected).

Kind regards, Janosch
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adirtl
Level 4 Contributor

@JanoschUlmer thank you for the explanation, it is clear now. Danke dir!!!