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manseur
Level 1 Contributor

Business verification - We were not able to verify your business details

We have a problem in our MPN account, account information verification is stuck on the business verification step,  we opened a ticket in the support (2104230010003760), we had a reply by a robot telling us to provide some documents that we already provided, our membership offers (partnership) will expire soon (27-05-2021) and we really want to resolve this problem before the renewal. 

hope that someone can give us some assistance to resolve this issue.

1 ACCEPTED SOLUTION
Andra
Community Manager

Good day, @manseur 

 

Thanks for raising this topic on the community.

The case is already escalated internally and you should receive soon more updates on the case.

Let`s keep this thread open as a single place of follow-up in case you don`t receive new information in the next 2 business days.

 

Thank you,

Andra

View solution in original post

2 REPLIES 2
Andra
Community Manager

Good day, @manseur 

 

Thanks for raising this topic on the community.

The case is already escalated internally and you should receive soon more updates on the case.

Let`s keep this thread open as a single place of follow-up in case you don`t receive new information in the next 2 business days.

 

Thank you,

Andra

View solution in original post

manseur
Level 1 Contributor

Thank you @Andra , our MPN account is authorized now.