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ANZ’ Partner Zone discussions

A dedicated area for Australian and New Zealand partners to connect around local content and ask questions.

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nforceit
Level 3 Contributor

Unable to make payment for action Pack and renew MPN subscription.

I have been unable to pay for my MPN renewal. Both Credit card and wire transfers are not working. When trying to pay with Credit card the portal give an error "Your order was declined. Please verify your information".  All supplied information is correct and My credit card even gets a charge which remain in pending state for a few days and eventually it gets refunded back to my credit card.

 

When I try to make the Payment with Wire Transfer, the payment is returned with in 24 hours with Error "Invalid Account Number".

 

 

My Technical Benefits have been cancelled and I no longer have access to many services including support and this is placing huge strain on my Company.  I can not contact support as they no longer take inbound calls due to Covid-19.  And no one has responded to the support ticket I raised.

 

This is the worse support experience I have EVER had.   Can someone in the community help?

 

Regards,

Bobby

12 REPLIES 12
luckyfnq
Level 1 Contributor

Yes thank goodness! the tech support lady who called me up, didn't even
tell me they were having problems with cards. She was very nice and good
communications for a call center employee, would of been helpful if she was
made aware of these problems would of saved me a few days of repeated
attempts at submitting order
with CC payment option.

Regards,

Dave.

Ph +61 7 40535556
dave@aaapcparts.com.au
www.aaapcparts.com.au
nforceit
Level 3 Contributor

Hi Dave,

 

I'm glad that at least amongst ourselfs as MS Partners, we can share our experience and help each other out.

 

Regards,

Bobby

https://nforceit.com.au

 

luckyfnq
Level 1 Contributor

YEP to busy interfering with politics LOL! Although I must
admit haven't seen MS interference yet.
FYI have done the DD already but just amazes the hell out of me how stuff
like this can drag on!
Regards,

Dave.

Ph +61 7 40535556
dave@aaapcparts.com.au
www.aaapcparts.com.au
nforceit
Level 3 Contributor

Your best bet is to start a Wire Transfer Payment with BSB 242000 as the Receiving Banks BSB.  The Credit Card Payment has been down for weeks.  Microsoft is too big and the left hand is no longer aware of what the right hand is doing and hence all the BS ...

luckyfnq
Level 1 Contributor

I made a payment last october was woring fine for a few weeks and then said i needed to purchase, tech support found payment was never proccessed even tho it had initially. 

My question is how the hell can they not sort an issue like this? With all of thier resorces its still not fixed i just tried to purchase again now with same error as stated here!! 

nforceit
Level 3 Contributor

If you have issue with making Credit card payment for you partnership fees and instead need to pay via wire transfer, the correct BSB is 242000.  Account number details will be provided through the wire transfer process in partner portal. I wish Microsoft had provided this information in partner portal.   It would have saved me a ton of headaches.

View solution in original post

JanoschUlmer
Microsoft

Reg. Email you can see expiration dates of the current packages in the M365 Admin Portal --> admin.microsoft.com. It shows expiration, whihc would then be followed by 30 days grace period - after grace period ends licenses would be disabled and services might be impacted..

As a interim solution, it might also be possible to provision trial licenses should the expiration be happening soon. Depending on when you activated the licenses, the expiration of licenses might be months after expiration of the Action pack, since licenses are always available for 12 months once activated.

 

Partner Center access will not be impacted by this ever - even if all licenses are disabled, the AzureAD tenant and user information will still be kept.

Kind regards,
Janosch
Get consultations form Technical Presales & Deployment services team via https://aka.ms/technicalservices
nforceit
Level 3 Contributor

I submitted a Ticket in Partner Portal => Support => Partner Support Requests

 

As for services, My Technical Benefits are no longer available. I am unable to submit support request for Technical issue. Fortunately my email and partner portal access is still working, though at the rate that Microsoft resolves issues, I am very nervous about loosing access to my remaining services any minute.

Andra
Community Manager

Hello Bobby,

 

The forums on this community are public, as the Microsoft Partner Community is open to potential partners as well, hence we clearly stated in community guidelines the recommended best practies, as we`d like to protect your data, not expose it. Feel free to send me a private message with this information (screenshots of proof of payment, erros etc.).

 

As stated in my previous reply, I am looking for further guidance and I advised you to check back with support, as typically this is the route to go for the issue you are sharing.

On the community we can advise and offer members a guidance.

I have limited visibility to support cases, hence my question when you raised this case.

Also can you please confirm if you used the highlighted path to submit the case?

These details will help me forward this case corrrectly for further investigations. 👍🏻

 
 

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 Thanks, 

Andra

JanoschUlmer
Microsoft

@nforceit : The information in this community is accessible for any user, it may even be indexed by search engines (you can try out by opening this site in an InPrivate/Incognito browser session), so I think removing PII is the better option. You can also send such information via private message to moderators , this way it stays confidential.

The info is however already attached in the support ticket, which was already internally escalated. Unfortunately we in the community can not simply resolve this issue, it seems this was already  internally escalated to the payments team.

 

Usually when Action Pack expires, there is a 30 day grace period, which should give some time to do the renewal without any impact, even though technical problems occur and need to resolved first (which unfortunately can take a few days depending on the issue). So you are saying that licenses were not available immediately without any grace period after expiration?

 

Kind regards,
Janosch
Get consultations form Technical Presales & Deployment services team via https://aka.ms/technicalservices
nforceit
Level 3 Contributor

Andra, Rather than helping, you are sending me back to the support team which are useless.  The account information is readily available to any partner through partner portal.  And information in this forum is only available to partners, so I don't see the point of removing account information.

 

The account information was provided in the post so you can pass it to your higher up in the food chain, and instead you have deleted it.  How useful.  You have been so helpful by deleting this information and NOT doing anything about it.

 

This information has been clearly communicated to your support team and they are just useless ... And your action by referring me back to support is yet another buck passing by yet another Microsoft employee.

 

In case you want to actually help, please refer to support ticket ID: 2101140010000398

 

Pass the parcel / Pass the buck ...  That's is the Microsoft way ...

Andra
Community Manager

Hi @nforceit ,

 

Thanks for sharing this feedback with the community.

Please refrain from sharing any personal information, such as bank statements, account details etc.

In alignment to our community guidelines this data has been removed from your post.

While we are looking for further guidance, please continue to work with the support team. When did you raise the case?
If you have an open case, please add a note to it and request for an update. The team can look into you PC account and advise accordingly.

 

Thank you,

Andra