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Level 1 Contributor

What to do when support tickets are ignored?

Support tickets at the very least come with an 8hr response but what happens with 8hrs becomes 8 days+. A simple onboarding has turned into a nightmare when EVERY document has been provided and ZERO response is given.


We have customers ready to use the service but can't sign up toi supply it. The O365 team are great and respond instantly but the MPC team do not exist and if they do I suspect it's one person handing a global service. 


How do you progress a ticket when it's being ignored.....





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