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Nonprofit denied, now we can't purchase Business Premium?
Just looking for some help as technical/partner support have been unable to assist.
We have a client who applied for non-profit licensing for Office 365. The application was turned down by Tech Soup as the companys objectives didn't meet the criteria. Fair enough, they are only a small company with 5 users, so it's not the end of the world!
Microsoft have now extended the trial for over 3 months as there is no option to purchase Office 365 Business Premium and only non-profit licensing is available to purchase (which they aren't entitled too and can't purchase either).
Their only suggestion was to build a new tenant and migrate all of their data. So not only have they denied a charity cheap licenses, they now have to fork out a full weekend's labour costs to migrate their email account. As Microsoft don't have a system which allows you to revert from non-profit to standard commercial??
Surely this can't be correct? Help please! Anyone!
I am sure you have already researched, but here is a post on TechNet that may help you:
Office 365 Service Descriptions
I suggest asking on this TechNet Forum as well:
Office 2016 and Office 365 IT Pro Discussions
We saw this a year or two ago where a NFP tenant was missing both the NFP SKUs and standard commercial SKUs for a whole raft including BusPrem. In the end we escalated through O365 support (who are superb!) and it took about 3 weeks but they fixed it and we were back in business.
Good luck, Matt
Thanks for you reply.
I’ve been dealing with O365 support for around 3 months and nobody seems to have a clue?!
They’ve referred me to partner support and to techsoup who again both have no idea.
That is bad news. From recall the route we took on the successful attempt was to raise a ticket through the tenant admin rather than partner delegated and then keep asking fir escalation. I guess we may have been lucky or perhaps they’ve since removed the feature maybe on the back end?
It is super irritating!