Action Pack renewal

[JeffMH]

I noticed recently that I didn't get an invite to renew my Action Pack (for the 3rd or 4th year). When I looked in Partner Center, it was complaining that I needed to perform Account Verification. For the last week, I seem to be stuck in a loop of emails requesting information but not getting any closer to a verified account. 

Am I alone? Anyone else experienced this?

[SpecialK]

I'm in the same position too.

Had this problem since November. Stuck in the verification "We need you to do something..." phase, sent required documents weeks ago, had nothing back since.

I've watched Christmas Day, New Years Day and Valentine's Day go by with very little reply from Microsoft.

Pancake Day went past too. I'm not sure what was the bigger lemon, the one I squirted on the pancake or me for thinking this would be solved anytime soon.

[RHa]

it seems very random - if you look at some other posts on this board, issues have been resolved in a couple of weeks.

what has happened with your MAPS & O365 licenses?

[Andra]

Hi @RHa ,

Thank you for reaching out to the community!

Please be aware there is a backlog worldwide in the verification support queues. Unfortunately you will experience delays in establishing contact with a support agent.

As we are working in addressing these issues, please don`t submit additional cases to support, as this will only extend time for response.

Make sure you have proof for all the legal changes (address, name etc.) and update the case. Please see more details here: Verify your account information - Partner Center | Microsoft Docs

Thank you for understanding,

Andra

[RHa]

Hi @Andra 

I've still not had any updates to my ticket opened on 17th Feb.  My MAPS expires on 9th March so in 1 week.  Is there anything you can do internally to investigate please?

many thanks

[RHa]

Thank you Andra,

I have read all the links and guidance and I'm concerned whether the verification understands the difference between the registered address (i.e. the legal address) and the trading address of companies as in many cases they are different. On top of that I moved trading address so might complicate the picture.  I will try and be patient but my MAPS has expired on 17/02/21 so although I can download all my one drive content and redirect email, it's a pain.

[RHa]

hi,

I am also going through this pain and am getting concerned that my renewal date is fast approaching. 

I am stuck on employment verification and have opened a call and uploaded various docs but so far silence.  I've certainly not received any emails requesting more info, it's all through the portal.

I opened the call on Wednesday; do I need to be a little more patient?

I have moved address since renewing the domain so that address is different to the one on my business details (e.g. Bank/ VAT)

[Andra]

Hi @ceboya ,

Thanks.

If you have any additional documentation regarding the domain do attach it.

According to the guidelines: If employment verification is rejected, the primary contact (normally your Global or Account Admin) will need to provide documentation confirming the contact's email domain is under the ownership of their employer.

You should submit requested details considering the requirements mentioned in the email and allow at least a week for the team to do these verifications and get back to you.

Thank you,

Andra

[ceboya]

Ok - but I'm not holding my breath

[ceboya · Accepted solution]

Turns out all I needed was patience...

[Andra]

Hi @ceboya ,

Thanks for the additional details.

So the issue is that you passed all checks and are not getting the final confirmation that the business is authorized OR you are stuck at a certain step - rejected status?

When was the last communication with support?

Thank you,

Andra

[ceboya]

Hi Andra,

I got this message from support this evening:

I have replied to these emails in the past, attaching exactly what they're asking for. What frustrates me is the lack of feedback - if the document provided isn't sufficient, then what is the problem?

[ceboya]

I'm stuck here. I received an email stating they couldn't verify the domain. I uploaded a renewal invoice where my business name and domain can be clearly seen as requested - then nothing. I have opened 3 tickets - no response.

[Andra]

Hi @ceboya  and @JeffMH ,

thanks for sharing your experience with the community.

Please access this documentation to make sure you submit all required documentation for verification: Verify your account information - Partner Center | Microsoft Docs

Thank you,

Andra

[ceboya]

Hi Andra,

Thanks for the reply. 

Email ownership - I have responded to the verification email and provided an invoice for the domain renewal which shows my business entity 

Employment - I am the director, and have provided my latest accounts signed by me and also a link to Companies House which shows me as the the director

Business - as above - Companies House clearly shows that my business is a registered company in the UK

I don't know what else I can do?

[ceboya]

No - you're not alone. I've also been stuck in a loop trying to verify my business. This will be my 6th renewal, I'm not sure what's changed this year... I've provided all information requested - but all messages seem to go into a black hole. It's getting quite close to the wire now too - my subscription is up on the 16th. It will be hard for me to recommend azure to my customers going forward after this fiasco.