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DavidHay
Visitor 1

No Access to customers

Hi 

 

I don't have access to customers or support. I think it might be because I have a work and personal account with the same email address.

 

When I try to access customers  from the support page I get

No access

Partner Center doesn’t recognize this account

1 REPLY 1
JanoschUlmer
Microsoft

It might very well be that this due you are being logged in using the personal account, yet for accessing the Partner Center Dashboard & customer list you need a work account. You can add a new alias to your personal account, make this primary, and then delete the alias that is the same as your work account, this can solve a lot of similar issues, especially around B2B invites: https://support.microsoft.com/en-us/account-billing/change-the-email-address-or-phone-number-for-your-microsoft-account-761a662d-8032-88f4-03f3-c9ba8ba0e00b

Reg. the specific problem - did this happen recently, did you always have this problem? Do you get to Partner Center Dashboard using some other accounts from your tenant?

Kind regards, Janosch
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