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CSP_Query
Level 1 Contributor

Link an overseas tenant to a CSP subsciption.

I am a CSP and I have a customer named 'XYZ' with head quarters in Australia. XYZ owns 100% of a company called ABC in Singapore.

XYZ wants to consolidate all licenses and have a CSP subscriptions in Australia billed to the parent company XYZ. ABC has an O365 tenant in Singapore

 

Question is: Whether it is possible to link ABC's Singapore tenant to a CSP subscription in Australia and bill to Parent company XYZ. I understand that it's possible for EA customers via an amendment but for CSP how it can be achieved?

1 ACCEPTED SOLUTION
JanoschUlmer
Microsoft

CSP Partners can only sell to customer in the same CSP sales region: CSP global markets - Partner Center | Microsoft Docs

So, if the customer tenant is in Singapore, a Partner located in Australia can not sell to this tenant, and vice versa a Partner in Singapore can not sell to an Australian tenant.

Kind regards, Janosch
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3 REPLIES 3
JanoschUlmer
Microsoft

CSP Partners can only sell to customer in the same CSP sales region: CSP global markets - Partner Center | Microsoft Docs

So, if the customer tenant is in Singapore, a Partner located in Australia can not sell to this tenant, and vice versa a Partner in Singapore can not sell to an Australian tenant.

Kind regards, Janosch
Receive consultations via Technical Presales and Deployment Services team
JP74
Visitor 1

That's not what the OP was asking though.

 

He is not selling to the customer in Singapore, he is selling/billing to the customer in Australia and applying the licenses to their affiliate tenant in Singapore. So will the CSP partner link not work for the Singapore based tenant? i.e. is this a technical issue or a legal issue?

 

The reason I want specificity on this is I sometimes encounter customers who erroneously have their tenants based in another region and approach a local CSP for licensing. Do we need to go through the painful and costly exercise of migrating their overseas tenant to another tenant in our region, or can we just link our CSP to their overseas tenant and bill them locally? It'd be quite similar to what the OP is asking.

JanoschUlmer
Microsoft

@JP74 : If the tenant is in Singapore, the company that is owning the tenant is in Singapore. The company information entered in the tenant can only point to a company address/entity in Singapore, tenant location and company location are the same for technical reasons - and the end customer contract (MCA) is made with the Singapore entity.

This is why I answered this from the perspective of "selling". If the company would buy something from Microsoft directly, they would as well notice that Microsoft will only send the invoice to the company in Singapore, you can not set a billing address outside of the country where the tenant is located.

 

It is a technical limitation as well, the reseller relationship (Partner Link) can not be established.

So either you use a local CSP to sell or you do a tenant-to-tenant migration.

 

Kind regards, Janosch
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